DRTM Policy Issue: Auto-Refund vs Auto-Return
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Questions and Answers

What happens if the seller does not respond to a return request within 2 calendar days?

  • The system automatically refunds the buyer (correct)
  • The system cancels the return request
  • The system charges the seller a penalty
  • The system automatically requests a return from the buyer

    • What is the consequence of the technical issue mentioned in the text?

  • The buyer receives a refund even if the item is still with them (correct)
  • The buyer has to return the item back to the seller
  • The system cancels all return requests
  • The seller is charged for the refund to the buyer

    • What does 'auto-return' mean in the context of the DRTM policy?

  • The buyer is automatically requested to return the item to the seller (correct)
  • The buyer is automatically refunded without returning the item
  • The system cancels the return request automatically
  • The seller is automatically charged for the return shipping cost

    • What is the consequence of the technical issue described in the text?

    <p>Buyer receives a refund even if the item is still with them and the seller is charged</p> Signup and view all the answers

    What happens if the seller fails to respond to a return request within 2 calendar days under the current DRTM policy?

    <p>The system automatically initiates an 'auto-return' process</p> Signup and view all the answers

    What does 'auto-return' mean in the context of the DRTM policy, as mentioned in the text?

    <p>Buyer sends the item back to the seller for quality control</p> Signup and view all the answers

    What information does the new Refund list page provide for sellers?

    <p>Summary view of the refund amount to the buyer and the payment amount to the platform</p> Signup and view all the answers

    What is the purpose of adjusting 'Refund Amount' and 'My Payment' in the redesign?

    <p>To show the money refunded to the buyer and the charge from the seller in reverse order</p> Signup and view all the answers

    What does 'My Payment' represent in the context of the redesigned page?

    <p>Charge from Seller in This Reverse Order</p> Signup and view all the answers

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