9 Questions
What happens if the seller does not respond to a return request within 2 calendar days?
The system automatically refunds the buyer
What is the consequence of the technical issue mentioned in the text?
The buyer receives a refund even if the item is still with them
What does 'auto-return' mean in the context of the DRTM policy?
The buyer is automatically requested to return the item to the seller
What is the consequence of the technical issue described in the text?
Buyer receives a refund even if the item is still with them and the seller is charged
What happens if the seller fails to respond to a return request within 2 calendar days under the current DRTM policy?
The system automatically initiates an 'auto-return' process
What does 'auto-return' mean in the context of the DRTM policy, as mentioned in the text?
Buyer sends the item back to the seller for quality control
What information does the new Refund list page provide for sellers?
Summary view of the refund amount to the buyer and the payment amount to the platform
What is the purpose of adjusting 'Refund Amount' and 'My Payment' in the redesign?
To show the money refunded to the buyer and the charge from the seller in reverse order
What does 'My Payment' represent in the context of the redesigned page?
Charge from Seller in This Reverse Order
Learn about a technical issue in the DRTM policy where the system incorrectly processes an 'auto-refund' instead of an 'auto-return' for high-value items, impacting the buyer and seller workflow.
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