Dripdesk Asia ZERO TOLERANCE POLICY Operations | 2024 Quiz
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Questions and Answers

What type of information is considered Personal Information?

  • Date of birth (correct)
  • Username
  • Phone number
  • IP address

    • Which action is part of the solution to handling suspicious chats?

  • Encouraging the agent to back read the full conversation (correct)
  • Requesting the user's social media passwords
  • Asking the user for their bank account details
  • Encouraging the agent to share personal information

    • What should agents proactively do regarding suspicious chats?

  • Report them to QA Team (correct)
  • Ask users to provide more Personal Information
  • Encourage sharing personal photos
  • Ignore them

    • Which of the following actions is not recommended when handling Personal Information?

    <p>Asking users to publicize their contact information</p> Signup and view all the answers

    What should be done if suspicious chats are identified?

    <p>Report suspicious chats directly to the QA Team</p> Signup and view all the answers

    What is the key purpose of implementing the Zero Tolerance Policy (ZTP) mentioned in the text?

    <p>Ensuring rules and regulations are enforced strictly</p> Signup and view all the answers

    What could happen to employees who violate the Zero Tolerance Policy?

    <p>Face disciplinary actions like suspension or termination</p> Signup and view all the answers

    What is one thing that employees are strictly forbidden from doing under the Zero Tolerance Policy?

    <p>Capturing customer information for any purpose</p> Signup and view all the answers

    What is the consequence of coercing benefits while interacting with customers or alternate platforms under the Zero Tolerance Policy?

    <p>Face termination upon verification</p> Signup and view all the answers

    What could happen if an employee is found seeking and obtaining user’s personal information proactively for personal gain or interest?

    <p>Face termination upon verification</p> Signup and view all the answers

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