10 Questions
What type of information is considered Personal Information?
Date of birth
Which action is part of the solution to handling suspicious chats?
Encouraging the agent to back read the full conversation
What should agents proactively do regarding suspicious chats?
Report them to QA Team
Which of the following actions is not recommended when handling Personal Information?
Asking users to publicize their contact information
What should be done if suspicious chats are identified?
Report suspicious chats directly to the QA Team
What is the key purpose of implementing the Zero Tolerance Policy (ZTP) mentioned in the text?
Ensuring rules and regulations are enforced strictly
What could happen to employees who violate the Zero Tolerance Policy?
Face disciplinary actions like suspension or termination
What is one thing that employees are strictly forbidden from doing under the Zero Tolerance Policy?
Capturing customer information for any purpose
What is the consequence of coercing benefits while interacting with customers or alternate platforms under the Zero Tolerance Policy?
Face termination upon verification
What could happen if an employee is found seeking and obtaining user’s personal information proactively for personal gain or interest?
Face termination upon verification
Test your knowledge on Dripdesk Asia's zero tolerance policy operations for the year 2024. Understand the definition, purpose, and consequences related to this established code of conduct for employees.
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