Questions and Answers
What are the 4 R's?
What is AOT?
Answer on time
What is goal AOT?
Answer the phone in 2 rings or less
What is the purpose of giving someone direction during a rush?
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Give an example of giving someone direction during a rush.
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What is Aces in their Places?
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When do we figure out Aces in their Places?
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What is the difference between positive and constructive feedback?
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What is upselling?
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What is the complete meal?
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What are the 6 components of a game day chart or game plan?
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What are two things to remember when making a game plan or game day chart?
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How do you identify a remake?
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What is the difference between real time and keys in local power?
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Where do you find local power in the computer?
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What is bag and tag?
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What is goal turn around time?
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What does bag and tag help us reduce?
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When does suggest runs not work?
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How do we use suggested runs?
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What is OTD?
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Where do we find the current load time?
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How do we route a driver, or an order?
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What is goal wait time?
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What is wait time?
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What is the Labor Goal?
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How do we determine the current Labor percent?
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What is CDOT?
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What is goal CDOT?
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Where do we find the service ticker?
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How do we secure a safe or a till?
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How do you set up a till in the morning?
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Why do we use FIFO?
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What is FIFO?
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When do we apply ROX?
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What is ROX?
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Study Notes
Key Concepts in Domino's Operations
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The 4 R's:
- Reduce crossover
- Reduce steps
- Reece mistakes
- Reduce clutter
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AOT (Answer on Time):
- Goal: Answer phone in 2 rings or less
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Rush Management:
- Purpose of giving direction during a rush: Provide specific guidance to employees, ensuring they understand their target and have a clear purpose.
- Example of giving direction: "Veronica, can you please make me 8 twists and 8 bites as soon as possible? Thank you."
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Aces in Their Places:
- Place the best-suited person in the perfect role for success during peak times.
- Identified when reviewing the day’s schedule upon arrival at work.
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Feedback Types:
- Positive feedback: Solely affirmative comments.
- Constructive feedback: Positive comments combined with opportunities for improvement and coaching.
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Upselling:
- Utilizing descriptive language to enhance meal presentations.
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Complete Meal:
- Consists of an appetizer, entrée, dessert, and drink.
Game Day Planning
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Components of a Game Day Chart:
- Last year's sales (PCYA)
- Actual sales data (CDOT and OTD)
- Load time actuals
- Aces in their places assessment
- Identify one area of struggle specific to the store
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Game Plan Considerations:
- Set realistic goals for the team.
- Equip the team with essential tools to achieve these objectives.
Order and Delivery Management
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Identifying Remakes:
- Evaluate size, rim bake, placement, and portion.
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Real Time vs. Keys in Local Power:
- Real time: Shows current performance metrics (food, labor, sales).
- Keys: Displays historical data from previous days.
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Bag and Tag Process:
- Ensure the complete order (including dipping cups) is placed in a heat bag with a label on top.
- Aids in reducing turnaround time.
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Order Dispatch Timing:
- Goal turnaround time: 1 minute
- Goal wait time: 3.5 minutes
- Wait time defined as time from the oven to being dispatched.
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Driver Routing:
- Order with the oldest time must be dispatched first.
Performance Metrics
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Labor Goal:
- Target is 1.5%.
- Current labor percentage calculated using (Cost/Sales) x 100.
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Calculated Delivery On Time (CDOT):
- Goal set at 85%.
Operational Protocols
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Service Ticker Location:
- Found at the bottom of the make line screen.
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Tills and Safe Management:
- Tills secured with a key.
- Morning setup involves verifying previous day’s money, documenting it, and establishing initial amounts.
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FIFO (First In First Out):
- Ensures stock rotation to prevent expiration.
- ROX applied when items are received with the truck delivery.
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Description
Prepare for the Dominos Level 1 Assistant Manager position with this comprehensive quiz. It covers essential concepts such as the 4 R's and AOT to ensure efficient operations during busy times. Use these flashcards to enhance your management skills and improve team performance.