Dominos Level 1 Assistant Manager Test
36 Questions
103 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What are the 4 R's?

  • Reduce crossover (correct)
  • Reduce clutter (correct)
  • Reece mistakes (correct)
  • Reduce steps (correct)

What is AOT?

Answer on time

What is goal AOT?

Answer the phone in 2 rings or less

What is the purpose of giving someone direction during a rush?

<p>Give the employee specific direction to get to their target. Give employees a purpose.</p> Signup and view all the answers

Give an example of giving someone direction during a rush.

<p>Veronica, can you please make me 8 twists and 8 bites as soon as possible? Thank you.</p> Signup and view all the answers

What is Aces in their Places?

<p>Putting the best person for the task in their best spot for success during the rush</p> Signup and view all the answers

When do we figure out Aces in their Places?

<p>When you first arrive at work and look at the schedule for the day.</p> Signup and view all the answers

What is the difference between positive and constructive feedback?

<p>Positive Feedback - only positive comments; Constructive feedback - positive feedback with constructive and coaching opportunities.</p> Signup and view all the answers

What is upselling?

<p>Using descriptive words to complete a meal</p> Signup and view all the answers

What is the complete meal?

<p>An appetizer, an entrée, a dessert, and a drink</p> Signup and view all the answers

What are the 6 components of a game day chart or game plan?

<ol> <li>Last year's sales (PCYA) (Goal) 2. CDOT (Actual) (Goal) 3. OTD (Actual) (Goal) 4. Load time (Actual) (Goal) 5. Aces in their places 6. One thing your store struggles with (ex: dress code, car toppers)</li> </ol> Signup and view all the answers

What are two things to remember when making a game plan or game day chart?

<ol> <li>Set realistic goals 2. Give your team the tools they need to reach these goals</li> </ol> Signup and view all the answers

How do you identify a remake?

<p>Size, Rim Bake, Placement, Portion</p> Signup and view all the answers

What is the difference between real time and keys in local power?

<p>Real time shows real time numbers (food, labor, sales, etc.); Keys shows past numbers from yesterday and on.</p> Signup and view all the answers

Where do you find local power in the computer?

<p>Under Links</p> Signup and view all the answers

What is bag and tag?

<p>When a COMPLETE order (with dipping cups) goes in a heat bag and the label is placed on top of the bag.</p> Signup and view all the answers

What is goal turn around time?

<p>1 minute</p> Signup and view all the answers

What does bag and tag help us reduce?

<p>Turn around time</p> Signup and view all the answers

When does suggest runs not work?

<p>When an order is already late</p> Signup and view all the answers

How do we use suggested runs?

<p>Suggested runs tell the manager which 2 runs can go together. It uses Bing Maps and the Pulse System together to calculate based on distance and time.</p> Signup and view all the answers

What is OTD?

<p>Out the Door</p> Signup and view all the answers

Where do we find the current load time?

<p>On the service ticker.</p> Signup and view all the answers

How do we route a driver, or an order?

<p>The oldest order leaves first.</p> Signup and view all the answers

What is goal wait time?

<p>3.5 minutes</p> Signup and view all the answers

What is wait time?

<p>After the order comes out of the oven and is waiting on the heat rack to be dispatched.</p> Signup and view all the answers

What is the Labor Goal?

<p>1.5%</p> Signup and view all the answers

How do we determine the current Labor percent?

<p>(Cost/Sales)x100 = Variance</p> Signup and view all the answers

What is CDOT?

<p>Calculated Delivery on Time</p> Signup and view all the answers

What is goal CDOT?

<p>85%</p> Signup and view all the answers

Where do we find the service ticker?

<p>At the bottom of the make line screen.</p> Signup and view all the answers

How do we secure a safe or a till?

<p>Locked with a key</p> Signup and view all the answers

How do you set up a till in the morning?

<ol> <li>Verify last night's money first (count all of the money in the store). 2. Put the count in the blue book under opening till count. 3. Write what the count should be (either $200 or $300). 4. Write the variance. 5. Set up the till with a maximum of $75. 6. The remaining $125 or $225 goes in the bottom of the safe or the manager box.</li> </ol> Signup and view all the answers

Why do we use FIFO?

<p>To ensure stock is rotated and does not expire.</p> Signup and view all the answers

What is FIFO?

<p>First in First out</p> Signup and view all the answers

When do we apply ROX?

<p>When items are received in the store when the truck comes in.</p> Signup and view all the answers

What is ROX?

<p>Receiving Operations Excellence</p> Signup and view all the answers

Flashcards

The 4 R's

Domino's core operational philosophy, emphasizing efficiency and accuracy. It involves reducing unnecessary movement, simplifying processes, minimizing errors, and maintaining a clutter-free environment.

Answer on Time (AOT)

Domino's policy for answering customer calls. The goal is to answer within two rings or less.

Rush Management

The practice of providing clear, concise instructions to employees during busy periods to ensure everyone understands their role and target.

Aces in Their Places

The process of assigning the best qualified employees to the most suitable roles to maximize productivity during peak times.

Signup and view all the flashcards

Positive Feedback

A positive, encouraging statement that highlights an employee's strengths or actions. It focuses on affirmation and reinforces desired behaviors.

Signup and view all the flashcards

Constructive Feedback

A combination of positive affirmations with constructive suggestions and guidance. It encourages improvement while acknowledging strengths.

Signup and view all the flashcards

Upselling

The practice of using descriptive language to enhance the appeal of meal options, aiming to increase sales by emphasizing the benefits and flavors of different items.

Signup and view all the flashcards

Complete Meal

A full meal consisting of a starter, main course, dessert, and a beverage. It is a higher-value offering that can increase customer satisfaction and sales.

Signup and view all the flashcards

Game Day Chart

A comprehensive document used to plan for a busy day, such as a game day. Includes data from previous years, real-time sales, loading times, staff allocation, and identified areas of improvement.

Signup and view all the flashcards

Game Plan Considerations

Setting achievable targets for the team and providing them with the necessary tools and support to successfully reach those goals.

Signup and view all the flashcards

Identifying Remakes

The process of determining whether a product needs to be remade, assessing attributes like pizza size, cooked edges, placement, and portioning.

Signup and view all the flashcards

Real Time

A system that displays real-time performance data, such as food, labor, and sales, providing a snapshot of current operational status.

Signup and view all the flashcards

Keys (in Local Power)

A tool that presents historical data from previous days, offering insights into past performance and trends.

Signup and view all the flashcards

Bag and Tag Process

The process of ensuring each completed order, including dipping cups, is placed in a heat bag with a clearly labeled tag. This helps reduce turnaround time and ensures accurate deliveries.

Signup and view all the flashcards

Order Dispatch Timing (Turnaround Time)

The target time for completing an order from the moment it is placed in the oven until it is ready to be dispatched. Aiming for a time of 1 minute.

Signup and view all the flashcards

Order Dispatch Timing (Wait Time)

The target time for preparing an order from when it is finished cooking to being dispatched to the driver. Goal is 3.5 minutes.

Signup and view all the flashcards

Driver Routing

The ordering system where the oldest order in the queue is dispatched first. Promotes fairness and minimizes wait times for customers who ordered earlier.

Signup and view all the flashcards

Labor Goal

The goal for labor percentage in Domino's operations. The target is 1.5%.

Signup and view all the flashcards

Calculated Delivery On Time (CDOT)

A measure of delivery efficiency. It is the percentage of deliveries that are completed on time, with a target goal of 85%.

Signup and view all the flashcards

Service Ticker Location

The location on the make line screen where service notifications and updates appear. Useful for monitoring ongoing order updates and any customer requests.

Signup and view all the flashcards

Tills and Safe Management

The practice of managing cash registers and the safe, ensuring secure storage of cash and proper accounting procedures. Includes verifying daily funds, documenting transactions, and establishing initial cash levels.

Signup and view all the flashcards

FIFO (First In First Out)

A storage management principle that ensures items are used in the order they were received, minimizing waste and preventing spoilage. This principle also applies when applying ROX labels to incoming stock.

Signup and view all the flashcards

Study Notes

Key Concepts in Domino's Operations

  • The 4 R's:

    • Reduce crossover
    • Reduce steps
    • Reece mistakes
    • Reduce clutter

  • AOT (Answer on Time):

    • Goal: Answer phone in 2 rings or less

  • Rush Management:

    • Purpose of giving direction during a rush: Provide specific guidance to employees, ensuring they understand their target and have a clear purpose.
    • Example of giving direction: "Veronica, can you please make me 8 twists and 8 bites as soon as possible? Thank you."

  • Aces in Their Places:

    • Place the best-suited person in the perfect role for success during peak times.
    • Identified when reviewing the day’s schedule upon arrival at work.

  • Feedback Types:

    • Positive feedback: Solely affirmative comments.
    • Constructive feedback: Positive comments combined with opportunities for improvement and coaching.

  • Upselling:

    • Utilizing descriptive language to enhance meal presentations.

  • Complete Meal:

    • Consists of an appetizer, entrée, dessert, and drink.

Game Day Planning

  • Components of a Game Day Chart:

    • Last year's sales (PCYA)
    • Actual sales data (CDOT and OTD)
    • Load time actuals
    • Aces in their places assessment
    • Identify one area of struggle specific to the store

  • Game Plan Considerations:

    • Set realistic goals for the team.
    • Equip the team with essential tools to achieve these objectives.

Order and Delivery Management

  • Identifying Remakes:

    • Evaluate size, rim bake, placement, and portion.

  • Real Time vs. Keys in Local Power:

    • Real time: Shows current performance metrics (food, labor, sales).
    • Keys: Displays historical data from previous days.

  • Bag and Tag Process:

    • Ensure the complete order (including dipping cups) is placed in a heat bag with a label on top.
    • Aids in reducing turnaround time.

  • Order Dispatch Timing:

    • Goal turnaround time: 1 minute
    • Goal wait time: 3.5 minutes
    • Wait time defined as time from the oven to being dispatched.

  • Driver Routing:

    • Order with the oldest time must be dispatched first.

Performance Metrics

  • Labor Goal:

    • Target is 1.5%.
    • Current labor percentage calculated using (Cost/Sales) x 100.

  • Calculated Delivery On Time (CDOT):

    • Goal set at 85%.

Operational Protocols

  • Service Ticker Location:

    • Found at the bottom of the make line screen.

  • Tills and Safe Management:

    • Tills secured with a key.
    • Morning setup involves verifying previous day’s money, documenting it, and establishing initial amounts.

  • FIFO (First In First Out):

    • Ensures stock rotation to prevent expiration.
    • ROX applied when items are received with the truck delivery.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Description

Prepare for the Dominos Level 1 Assistant Manager position with this comprehensive quiz. It covers essential concepts such as the 4 R's and AOT to ensure efficient operations during busy times. Use these flashcards to enhance your management skills and improve team performance.

More Like This

Gestió de Dominis a Windows Server
20 questions

Gestió de Dominis a Windows Server

OptimalGold avatar
OptimalGold
Gestió de Dominis a Windows Server
10 questions

Gestió de Dominis a Windows Server

OptimalGold avatar
OptimalGold
Alojamiento Web: Hosting y Dominios
40 questions

Alojamiento Web: Hosting y Dominios

AppealingAltoFlute avatar
AppealingAltoFlute
Dominios y DNS en Internet
48 questions

Dominios y DNS en Internet

AppealingAltoFlute avatar
AppealingAltoFlute
Use Quizgecko on...
Browser
Open
Browser
Browser