Dominos Level 1 Assistant Manager Test

Questions and Answers

What are the 4 R's?

Reduce crossover (correct)

Reduce clutter (correct)

Reece mistakes (correct)

Reduce steps (correct)

What is AOT?

Answer on time

What is goal AOT?

Answer the phone in 2 rings or less

What is the purpose of giving someone direction during a rush?

Give the employee specific direction to get to their target. Give employees a purpose. Signup and view all the answers

Give an example of giving someone direction during a rush.

Veronica, can you please make me 8 twists and 8 bites as soon as possible? Thank you. Signup and view all the answers

What is Aces in their Places?

Putting the best person for the task in their best spot for success during the rush Signup and view all the answers

When do we figure out Aces in their Places?

When you first arrive at work and look at the schedule for the day. Signup and view all the answers

What is the difference between positive and constructive feedback?

Positive Feedback - only positive comments; Constructive feedback - positive feedback with constructive and coaching opportunities. Signup and view all the answers

What is upselling?

Using descriptive words to complete a meal Signup and view all the answers

What is the complete meal?

An appetizer, an entrée, a dessert, and a drink Signup and view all the answers

What are the 6 components of a game day chart or game plan?

<ol> <li>Last year's sales (PCYA) (Goal) 2. CDOT (Actual) (Goal) 3. OTD (Actual) (Goal) 4. Load time (Actual) (Goal) 5. Aces in their places 6. One thing your store struggles with (ex: dress code, car toppers)</li> </ol> Signup and view all the answers

What are two things to remember when making a game plan or game day chart?

<ol> <li>Set realistic goals 2. Give your team the tools they need to reach these goals</li> </ol> Signup and view all the answers

How do you identify a remake?

Size, Rim Bake, Placement, Portion Signup and view all the answers

What is the difference between real time and keys in local power?

Real time shows real time numbers (food, labor, sales, etc.); Keys shows past numbers from yesterday and on. Signup and view all the answers

Where do you find local power in the computer?

Under Links Signup and view all the answers

What is bag and tag?

When a COMPLETE order (with dipping cups) goes in a heat bag and the label is placed on top of the bag. Signup and view all the answers

What is goal turn around time?

1 minute Signup and view all the answers

What does bag and tag help us reduce?

Turn around time Signup and view all the answers

When does suggest runs not work?

When an order is already late Signup and view all the answers

How do we use suggested runs?

Suggested runs tell the manager which 2 runs can go together. It uses Bing Maps and the Pulse System together to calculate based on distance and time. Signup and view all the answers

What is OTD?

Out the Door Signup and view all the answers

Where do we find the current load time?

On the service ticker. Signup and view all the answers

How do we route a driver, or an order?

The oldest order leaves first. Signup and view all the answers

What is goal wait time?

3.5 minutes Signup and view all the answers

What is wait time?

After the order comes out of the oven and is waiting on the heat rack to be dispatched. Signup and view all the answers

What is the Labor Goal?

1.5% Signup and view all the answers

How do we determine the current Labor percent?

(Cost/Sales)x100 = Variance Signup and view all the answers

What is CDOT?

Calculated Delivery on Time Signup and view all the answers

What is goal CDOT?

85% Signup and view all the answers

Where do we find the service ticker?

At the bottom of the make line screen. Signup and view all the answers

How do we secure a safe or a till?

Locked with a key Signup and view all the answers

How do you set up a till in the morning?

<ol> <li>Verify last night's money first (count all of the money in the store). 2. Put the count in the blue book under opening till count. 3. Write what the count should be (either $200 or $300). 4. Write the variance. 5. Set up the till with a maximum of $75. 6. The remaining $125 or $225 goes in the bottom of the safe or the manager box.</li> </ol> Signup and view all the answers

Why do we use FIFO?

To ensure stock is rotated and does not expire. Signup and view all the answers

What is FIFO?

First in First out Signup and view all the answers

When do we apply ROX?

When items are received in the store when the truck comes in. Signup and view all the answers

What is ROX?

Receiving Operations Excellence Signup and view all the answers

Study Notes

Key Concepts in Domino's Operations

The 4 R's:
- Reduce crossover
- Reduce steps
- Reece mistakes
- Reduce clutter
AOT (Answer on Time):
- Goal: Answer phone in 2 rings or less
Rush Management:
- Purpose of giving direction during a rush: Provide specific guidance to employees, ensuring they understand their target and have a clear purpose.
- Example of giving direction: "Veronica, can you please make me 8 twists and 8 bites as soon as possible? Thank you."
Aces in Their Places:
- Place the best-suited person in the perfect role for success during peak times.
- Identified when reviewing the day’s schedule upon arrival at work.
Feedback Types:
- Positive feedback: Solely affirmative comments.
- Constructive feedback: Positive comments combined with opportunities for improvement and coaching.
Upselling:
- Utilizing descriptive language to enhance meal presentations.
Complete Meal:
- Consists of an appetizer, entrée, dessert, and drink.

Game Day Planning

Components of a Game Day Chart:
- Last year's sales (PCYA)
- Actual sales data (CDOT and OTD)
- Load time actuals
- Aces in their places assessment
- Identify one area of struggle specific to the store
Game Plan Considerations:
- Set realistic goals for the team.
- Equip the team with essential tools to achieve these objectives.

Order and Delivery Management

Identifying Remakes:
- Evaluate size, rim bake, placement, and portion.
Real Time vs. Keys in Local Power:
- Real time: Shows current performance metrics (food, labor, sales).
- Keys: Displays historical data from previous days.
Bag and Tag Process:
- Ensure the complete order (including dipping cups) is placed in a heat bag with a label on top.
- Aids in reducing turnaround time.
Order Dispatch Timing:
- Goal turnaround time: 1 minute
- Goal wait time: 3.5 minutes
- Wait time defined as time from the oven to being dispatched.
Driver Routing:
- Order with the oldest time must be dispatched first.

Performance Metrics

Labor Goal:
- Target is 1.5%.
- Current labor percentage calculated using (Cost/Sales) x 100.
Calculated Delivery On Time (CDOT):
- Goal set at 85%.

Operational Protocols

Service Ticker Location:
- Found at the bottom of the make line screen.
Tills and Safe Management:
- Tills secured with a key.
- Morning setup involves verifying previous day’s money, documenting it, and establishing initial amounts.
FIFO (First In First Out):
- Ensures stock rotation to prevent expiration.
- ROX applied when items are received with the truck delivery.

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Description

Prepare for the Dominos Level 1 Assistant Manager position with this comprehensive quiz. It covers essential concepts such as the 4 R's and AOT to ensure efficient operations during busy times. Use these flashcards to enhance your management skills and improve team performance.