How to Check-In a Modem
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Questions and Answers

What must be included when submitting the check-in form for a returned modem?

  • Only the modem's serial number
  • The retail packaging of the modem
  • A detailed history of modem usage
  • The RMA and IMEI of the modem (correct)
  • Which action should be taken after filling out the check-in form?

  • Select the Modem Condition from the dropdown menu
  • Print the form for personal records
  • Submit Form to complete the process (correct)
  • Contact customer service for confirmation
  • What additional information should be included in the check-in form regarding the modem's condition?

  • The age of the modem
  • The color of the modem
  • Details about included accessories and packaging (correct)
  • Only whether it is in working order
  • Where can the IMEI number for the modem be found?

    <p>On the bottom of the modem</p> Signup and view all the answers

    What is the significance of reviewing the accessory condition before submitting the form?

    <p>It helps determine if the modem can be resold</p> Signup and view all the answers

    Study Notes

    Modem Return Form Instructions

    • Access the check-in form via a link.
    • Provide the RMA (Return Merchandise Authorization) number for the modem.
    • Enter the IMEI (International Mobile Equipment Identity) number from the modem's bottom.
    • Choose the modem's condition from a dropdown menu.
    • Note any further details about the modem's condition. Specify if all accessories (Ethernet cable, power cable, etc.) are present. Also mention if the return includes/used retail packaging for reusability.
    • Submit the filled-out form.

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