Questions and Answers
What is the first step if someone requests to own an existing Distribution List (DL) because the current owner is no longer with the company?
What documentation must be attached to the ticket when changing a DL owner?
When changing the owner of a DL, which information must be documented in the ticket?
Once the manager's approval is obtained, what should a service desk agent do next?
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Which situation allows someone to request ownership of an existing DL?
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Study Notes
Distribution List Ownership Procedure
- If the current Distribution List (DL) owner is no longer with the company or is on Leave of Absence (LOA), a request can be made to change ownership.
- A request for ownership change must be directed to the manager of the person wanting to take ownership, as listed in the Corporate Directory.
- An email must be sent to the manager seeking approval for the change of ownership.
- Approval from the manager should be documented and attached to the ticket for verification purposes.
- Essential documentation for the ticket includes:
- Exact name of the DL
- Name of the old DL owner
- Name of the new DL owner
- Once manager approval is confirmed, the Service Desk agent is authorized to proceed with updating the DL ownership.
- Instructions for changing DL ownership can be found under the section titled, "How to Change a Distribution List Owner?"
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Description
This quiz covers the procedures for changing ownership of a Distribution List within a company. It includes steps to follow if the current owner is unavailable and the necessary approvals from management. Test your knowledge on the proper protocol to ensure smooth transitions in DL management.
