Questions and Answers
What is the primary purpose of the Patient-Safe Communication Process?
Establish mutual goals and collaborative nurse-patient relationships
What percentage of a message is imparted by the sender according to the text?
7% verbal, 23% tone of voice, 70% nonverbal
How can healthcare providers ensure accuracy when accepting and transcribing verbal and telephone orders?
Use readback/hearback method
What is a disadvantage of telecommunication in conveying a message?
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What percentage of medication errors occur when new orders are written at patient admission and discharge?
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Which form of electronic communication allows for the transmission of medical records and test results?
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What should healthcare providers do during handoff to ensure accuracy?
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What is the purpose of telephone triage?
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Why is communication considered the key instrument for patient safety?
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What should one do if there is any doubt regarding an incoming phone call in the healthcare setting?
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What are the characteristics of high-reliability patient-safe communication strategies?
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Which form of communication relies heavily on word selection for interpretation?
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What does using the FACT criteria for documentation help achieve?
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In E-Health Records, what is a major advantage of using computerized documentation?
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What does the letter 'C' stand for in the FACT criteria for documentation?
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What should be done instead of using 'U' or 'IU' as an abbreviation for 'units'?
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What is a key purpose of the medical record or patient's record?
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What is an essential aspect of nurse-defined health outcomes according to the text?
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What is the purpose of documenting compliance with standards as mentioned in the text?
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How can errors due to look-alike/sound-alike medications be avoided based on the text?
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Why is effective record-keeping considered crucial according to the text?
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What contributes to error-prone conditions in healthcare according to the text?
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What is the primary reason for developing 'Do Not Use' abbreviations and symbols?
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How can healthcare agencies tailor their 'Do Not Use' list according to the text?
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What is a sign of respect when communicating with a person in a wheelchair or scooter?
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How can healthcare professionals demonstrate genuineness nonverbally?
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Why is it essential not to touch a person's scooter without permission?
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What is an appropriate action when leaving a room after communicating with a blind person?
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When talking to someone in a wheelchair or scooter for an extended period, what can you do to make them more comfortable?
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What does tactfulness involve in healthcare interpersonal skills?
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