Disability Etiquette Quiz

Patient-Safe Communication Process

• Aims to improve information exchange and reduce errors.
• Sender imparts 7% of a message; tone effects 38%, body language conveys 55%.

Verbal and Telephone Orders

• Ensure accuracy by reading back orders.
• Confirm understanding of the medication and dosage.

Disadvantages of Telecommunication

• Potential for miscommunication due to lack of visual cues.

Medication Errors

• 50% of medication errors occur during patient admission and discharge.

Electronic Communication

• Health Information Exchange (HIE) allows secure sharing of medical records and test results.

Handoff Accuracy

• Utilize standardized communication tools and protocols for clarity.

Telephone Triage Purpose

• Prioritizes patient needs based on urgency and necessity for care.

Importance of Communication in Patient Safety

• Essential for coordination, treatment accuracy, and reducing errors.

Doubts Regarding Incoming Calls

• Verify caller identity and credentials before sharing sensitive information.

High-Reliability Communication Strategies

• Characteristics include clarity, consistency, and timeliness in messaging.

Word Selection in Communication

• Verbal communication heavily relies on the careful choice of words for clear interpretation.

FACT Criteria for Documentation

• Helps achieve accuracy, clarity, and completeness in patient records.

E-Health Records Advantage

• Computerized documentation enhances efficiency and reduces errors.

FACT Criteria Letter 'C'

• Stands for "Complete," as in ensuring comprehensive information in documentation.

Abbreviation Guidelines

• Avoid using 'U' or 'IU'; write out 'units' to prevent misinterpretation.

Medical Record Purpose

• Serves as a comprehensive legal document detailing patient history and treatment trajectory.

Nurse-defined Health Outcomes

• Essential for aligning nursing interventions with patient-centered goals.

Documenting Compliance

• Demonstrates adherence to regulatory standards and enhances quality of care.

Look-alike/Sound-alike Medications

• Use tall man lettering and distinctive labeling to mitigate confusion.

Effective Record-Keeping Importance

• Critical for continuity of care, legal standards, and accurate patient history.

Error-prone Conditions

• Contributed by fatigue, high workload, and inadequate communication.

'Do Not Use' Abbreviations

• Created to prevent misunderstandings that lead to medication errors.

Tailoring 'Do Not Use' Lists

• Healthcare agencies can customize lists based on specific risks in their settings.

Respect in Communication

• Eye level engagement shows respect when speaking to individuals in wheelchairs or scooters.

Nonverbal Genuineness

• Displaying authentic interest through attentive body language and facial expressions.

Scooter Permission

• Essential to ask before touching, promoting autonomy and respect.

Communicating with Blind Individuals

• Describe movement when leaving the room to maintain orientation.

Comfort with Wheelchair Users

• Position self at eye level for prolonged conversations, promoting comfort and engagement.

Tactfulness in Interpersonal Skills

• Involves sensitivity and consideration during patient interactions.