Disability Etiquette Quiz

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Questions and Answers

What is the primary purpose of the Patient-Safe Communication Process?

Improve communication among healthcare providers

Establish mutual goals and collaborative nurse-patient relationships (correct)

Ensure automatic medication dispensing

Increase administrative paperwork

What percentage of a message is imparted by the sender according to the text?

7% verbal, 23% tone of voice, 70% nonverbal (correct)

70% verbal, 30% nonverbal

50% verbal, 50% nonverbal

90% verbal, 10% nonverbal

How can healthcare providers ensure accuracy when accepting and transcribing verbal and telephone orders?

Avoid transcribing orders altogether

Delegate the task to non-medical staff

Use readback/hearback method (correct)

Guess the orders based on experience

What is a disadvantage of telecommunication in conveying a message?

Only 30% of the message may be imparted by the sender Signup and view all the answers

What percentage of medication errors occur when new orders are written at patient admission and discharge?

46% Signup and view all the answers

Which form of electronic communication allows for the transmission of medical records and test results?

Facsimile and email Signup and view all the answers

What should healthcare providers do during handoff to ensure accuracy?

Engage in face-to-face verbal update with interactive questioning Signup and view all the answers

What is the purpose of telephone triage?

To determine the order of priority or urgency with which patients should be treated Signup and view all the answers

Why is communication considered the key instrument for patient safety?

For establishing mutual goals and trust between nurses and patients Signup and view all the answers

What should one do if there is any doubt regarding an incoming phone call in the healthcare setting?

Treat the call as an emergency Signup and view all the answers

What are the characteristics of high-reliability patient-safe communication strategies?

Encouraging clear documentation and team collaboration Signup and view all the answers

Which form of communication relies heavily on word selection for interpretation?

Facsimile and email Signup and view all the answers

What does using the FACT criteria for documentation help achieve?

Outline to critique and improve documentation Signup and view all the answers

In E-Health Records, what is a major advantage of using computerized documentation?

Ability to manage huge volumes of information Signup and view all the answers

What does the letter 'C' stand for in the FACT criteria for documentation?

Complete Signup and view all the answers

What should be done instead of using 'U' or 'IU' as an abbreviation for 'units'?

Write out 'units' Signup and view all the answers

What is a key purpose of the medical record or patient's record?

Facilitating communication among healthcare team members Signup and view all the answers

What is an essential aspect of nurse-defined health outcomes according to the text?

Nurse's ability to communicate with patients and healthcare team members Signup and view all the answers

What is the purpose of documenting compliance with standards as mentioned in the text?

To meet requirements for reimbursement Signup and view all the answers

How can errors due to look-alike/sound-alike medications be avoided based on the text?

Emphasizing drug name differences with 'tall man' lettering Signup and view all the answers

Why is effective record-keeping considered crucial according to the text?

To provide evidence for incident investigations and legal cases Signup and view all the answers

What contributes to error-prone conditions in healthcare according to the text?

Following time pressures and interruptions Signup and view all the answers

What is the primary reason for developing 'Do Not Use' abbreviations and symbols?

To reduce misinterpretations and human errors Signup and view all the answers

How can healthcare agencies tailor their 'Do Not Use' list according to the text?

By developing a specific list based on their analysis Signup and view all the answers

What is a sign of respect when communicating with a person in a wheelchair or scooter?

Offer to shake hands and talk directly to the person Signup and view all the answers

How can healthcare professionals demonstrate genuineness nonverbally?

Displaying courtesy, respect, and empathy towards patients and colleagues Signup and view all the answers

Why is it essential not to touch a person's scooter without permission?

To avoid damaging the scooter accidentally Signup and view all the answers

What is an appropriate action when leaving a room after communicating with a blind person?

Let them know when you leave Signup and view all the answers

When talking to someone in a wheelchair or scooter for an extended period, what can you do to make them more comfortable?

Sit or kneel so they don’t have to strain their neck Signup and view all the answers

What does tactfulness involve in healthcare interpersonal skills?

Speaking honestly while considering the feelings and sensitivities of others Signup and view all the answers

Study Notes

Patient-Safe Communication Process

Aims to improve information exchange and reduce errors.
Sender imparts 7% of a message; tone effects 38%, body language conveys 55%.

Verbal and Telephone Orders

Ensure accuracy by reading back orders.
Confirm understanding of the medication and dosage.

Disadvantages of Telecommunication

Potential for miscommunication due to lack of visual cues.

Medication Errors

50% of medication errors occur during patient admission and discharge.

Electronic Communication

Health Information Exchange (HIE) allows secure sharing of medical records and test results.

Handoff Accuracy

Utilize standardized communication tools and protocols for clarity.

Telephone Triage Purpose

Prioritizes patient needs based on urgency and necessity for care.

Importance of Communication in Patient Safety

Essential for coordination, treatment accuracy, and reducing errors.

Doubts Regarding Incoming Calls

Verify caller identity and credentials before sharing sensitive information.

High-Reliability Communication Strategies

Characteristics include clarity, consistency, and timeliness in messaging.

Word Selection in Communication

Verbal communication heavily relies on the careful choice of words for clear interpretation.

FACT Criteria for Documentation

Helps achieve accuracy, clarity, and completeness in patient records.

E-Health Records Advantage

Computerized documentation enhances efficiency and reduces errors.

FACT Criteria Letter 'C'

Stands for "Complete," as in ensuring comprehensive information in documentation.

Abbreviation Guidelines

Avoid using 'U' or 'IU'; write out 'units' to prevent misinterpretation.

Medical Record Purpose

Serves as a comprehensive legal document detailing patient history and treatment trajectory.

Nurse-defined Health Outcomes

Essential for aligning nursing interventions with patient-centered goals.

Documenting Compliance

Demonstrates adherence to regulatory standards and enhances quality of care.

Look-alike/Sound-alike Medications

Use tall man lettering and distinctive labeling to mitigate confusion.

Effective Record-Keeping Importance

Critical for continuity of care, legal standards, and accurate patient history.

Error-prone Conditions

Contributed by fatigue, high workload, and inadequate communication.

'Do Not Use' Abbreviations

Created to prevent misunderstandings that lead to medication errors.

Tailoring 'Do Not Use' Lists

Healthcare agencies can customize lists based on specific risks in their settings.

Respect in Communication

Eye level engagement shows respect when speaking to individuals in wheelchairs or scooters.

Nonverbal Genuineness

Displaying authentic interest through attentive body language and facial expressions.

Scooter Permission

Essential to ask before touching, promoting autonomy and respect.

Communicating with Blind Individuals

Describe movement when leaving the room to maintain orientation.

Comfort with Wheelchair Users

Position self at eye level for prolonged conversations, promoting comfort and engagement.

Tactfulness in Interpersonal Skills

Involves sensitivity and consideration during patient interactions.

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Description

Test your knowledge on how to respectfully interact with individuals with limited mobility. Learn about the importance of respecting personal property and communication etiquette when talking to someone in a wheelchair or scooter.