Directing People on the Job: Understanding Orders

What is emphasized as a more effective way to get a person to do something rather than a direct order?

Noting the person's readiness to act
Being specific and concise
Explaining why it should be done (correct)
Phrasing the order tactfully

Why is it important to phrase orders tactfully according to the text?

To make the order complex and lengthy
To demonstrate your authority over the person
To confuse the person receiving the order
To create a sense of trust and belief in your instructions (correct)

What does it mean to inspire confidence in you and the correctness of your order?

To create a sense of trust in your ability to instruct and in the order's validity (correct)
To avoid giving any guidance or information
To make the person doubt your ability to lead
To overwhelm the person with unnecessary details

Why is it mentioned that if someone does not follow an order, it could be as much your fault as theirs?

To highlight the importance of clear and concise orders (C) Signup and view all the answers

What does the text suggest about treating individuals as human beings when giving orders?

It makes them more likely to comply with orders (A) Signup and view all the answers

Why does the text recommend watching a person's reaction after giving an order?

To assess whether they understood and are ready to act on the order (C) Signup and view all the answers

What is the main purpose of discipline according to the text?

To prevent violations of company policies (B) Signup and view all the answers

What is the most important element in the success of any effort?

Timing (A) Signup and view all the answers

What does the text suggest about a manager's time?

The greater part of it will not be the manager's own (A) Signup and view all the answers

How does discipline contribute to employee behavior according to the text?

By establishing awareness of proper behavior (A) Signup and view all the answers

What is the purpose of discipline in relation to employees who commit violations?

To prevent future violations through correction (C) Signup and view all the answers

Why does the text mention that there is always a time deficit for managers?

To emphasize the need for better time management skills (A) Signup and view all the answers

When should verbal orders be used according to the text?

When privacy is important (C) Signup and view all the answers

Which category of orders should be used when you want to hold the receiver strictly accountable?

A direct order (B) Signup and view all the answers

What is the purpose of a written order according to the text?

To avoid confusion due to complicated details (B) Signup and view all the answers

When should a request be used according to the text?

When dealing with someone touchy about their age (B) Signup and view all the answers

In which situation would a suggestion be most appropriate?

When a notice board can be suitably used (C) Signup and view all the answers

Why might you choose to have written orders according to the text?

To have a record for future reference (C) Signup and view all the answers

What is the first rule in decision making according to the text?

Decide only when there is disagreement (D) Signup and view all the answers

What does an effective decision maker insist on according to the text?

Considering alternatives before making a decision (C) Signup and view all the answers

Why does an effective decision maker constantly monitor the results of a decision?

To ensure that desired objectives have been achieved (C) Signup and view all the answers

What is the focal point of the decision-making process as per the text?

Identifying the problem (C) Signup and view all the answers

Which step comes after 'Develop alternatives' in the decision-making process according to the text?

Analyze and compare alternatives (B) Signup and view all the answers

What must solutions address in order to be effective?

Address underlying problems, not just symptoms (D) Signup and view all the answers

What should be done before disciplinary action is taken according to the text?

Ensure there is an obvious necessity for it (C) Signup and view all the answers

When should reprimand ideally occur?

As soon as possible after the act, with all the facts (C) Signup and view all the answers

What should be avoided during disciplinary action according to the text?

Discipline publicly in front of others (B) Signup and view all the answers

Who should ideally apply disciplinary measures according to the text?

The immediate superior of the affected employee (A) Signup and view all the answers

What is recommended if there is poor discipline among a large group of employees?

Consider correction of the situation rather than disciplinary action (C) Signup and view all the answers

What should disciplinary action aim to be according to the text?

'Just' and 'sufficiently severe' (A) Signup and view all the answers