Direct Purchase Deals in My Tickets

Which type of deals are included in the Direct Purchase business type in My Tickets?

When should the Direct Purchase business type be used in My Tickets?

What is the default business type for emails about travel partners or trips in My Tickets?

What issue types can be used to categorize contacts with the Direct Purchase business type in My Tickets?

What is the purpose of the Direct Purchase business type in My Tickets?

Which category would the following complaint fall under? 'I booked a deal through Travel by Jen to Costa Rica where I got put up in a hotel that was infested with bed bugs. The bumps did not appear until the day I was leaving for the airport. Travel by Jen refuses to help because I didn’t contact them earlier.'

Which category would the following complaint fall under? 'I am leaving in 2 days and I don’t have travel documents yet.'

Which category would the following complaint fall under? 'I canceled my trip but haven’t seen a refund.'

Which category would the following complaint fall under? 'I originally booked non-stop flights out of Newark but the company has changed me to a one-stop flight that arrives the next day.'

Which category would the following complaint fall under? 'I have called and talked with three different people from the Greece trip sight and after telling them exactly what I want have asked that they send me a confirmation email with all the changes and details so I can confirm and book. They all took my email and promised an email none have followed through.'