Digital Transformation in Business Operations
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Questions and Answers

What is digital transformation and why is it important for businesses to consider?

Digital transformation refers to the integration of technology into various aspects of a business. It is important for businesses to consider because it can streamline business operations and improve the overall customer experience.

What are some of the challenges businesses face when undergoing digital transformation?

Businesses may face challenges such as resistance to change, lack of technological expertise, and the need for significant investments in new technology.

What is the difference between intentional and incidental digital transformation?

Intentional digital transformation is a deliberate effort by businesses to integrate technology into their operations, while incidental digital transformation occurs as a result of the proliferation of technology in business operations over time.

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