Digital Etiquette Quiz

Email Etiquette

• Victoria Turk is a senior editor at WIRED UK, editing the magazine's culture section and leading video strategy. She also writes for print and web, and published "Digital Etiquette" in March 2019
• The book explores how digital communication tools are used across different areas of life (work, romance, friendship, social media) to explain the new rules of online etiquette.

Email Greetings

• Use "Hi" in informal conversations.
• Use "Dear" for formal occasions.

Email Body

• Concise and precise language is key.
• Be clear, and avoid putting everything in one email.
• Avoid very formal contexts unless necessary.

Email Sign-Off

• Finish with a suitable closing. Emojis are acceptable for informal contexts.

Email Structure

• Emails should have a clear structure (salutation, body, and closing).
• Each segment should have its own paragraph.

Key Phrases

• Examples of key phrases include: "Hi + person's name," "Hello + person's name," "Dear + person's name," "I'm writing to..."

Formal vs. Informal Language

• Formal language should be used when writing to superiors or people outside the company. Formal language doesn't include abbreviations, short forms, or emojis.
• Informal language is suitable for colleagues.

Polite Language

• Using phrases like "please" and "thank you" is important.
• Using "could" and "would like" is more polite than "can," or "want". Formal alternatives can replace imperative statements.
• Avoid giving orders or using imperatives.

Email Subject Lines

• The subject line should be relevant, and convey the subject of the email appropriately.

Test your knowledge on email etiquette based on Victoria Turk's book 'Digital Etiquette'. This quiz covers key elements such as greetings, body language, sign-offs, and overall email structure. Learn to master the art of online communication and improve your digital interactions.