Digital Communication and Listening Skills

Commonly Used Mediums of Digital Communication

• Digital communication includes various mediums: Email, SMS, Voicemail, Multimedia, Teleconferencing, Mobile Phone Conversations, and Video Conferencing.

Listening Skills

• Types of listening: Appreciative, Empathic, Comprehensive, Critical.
• Purpose of listening: Understanding, Responding, Retaining information.
• Steps to effective listening: Paying attention, Asking questions, Providing feedback.
• Barriers to effective listening include: Distractions, Prejudices, Emotional states.
• Overcoming barriers through: Active engagement, Clarifying messages, Managing emotions.

Barriers to Effective Communication

• Common barriers include: Language differences, Cultural misunderstandings, Emotional barriers.
• Overcome barriers through: Simplifying messages, Encouraging feedback, Being aware of non-verbal cues.

Business Correspondence

• Business letters contain essentials such as a clear purpose, organized structure, and professional tone.
• Types of messages: Positive, Negative, and Persuasive Messages.
• Business reports facilitate communication inter and intra-departmentally using formats like Office Orders, Circulars, Memorandum, and Management Information Systems (MIS).

Concept of Web and E-Correspondence

• Understanding the Web, Internet, and how electronic correspondence (E-correspondence) functions in a business context.
• Intranet is a private network within an organization that enhances data sharing and communication.

Email Communication

• Features of Email: Speed, Accessibility, Flexibility.
• Procedure for writing formal emails: Define purpose, Draft message, Edit for clarity, Send.
• Email etiquette includes professionalism, clarity, and respect for the recipient.

Essential Elements of Email

• Key components: Subject line, Formal Greeting, Audience awareness, Clarity and Conciseness, Formal Closing, Proofreading, Feedback.

Advantages and Disadvantages of Email

• Advantages include: Instant communication, Cost-effectiveness, Easy documentation.
• Disadvantages include: Misinterpretation, Information overload, Security risks.

Common Business Terminologies

• Importance of understanding definitions of various business-related terms under laws, rules, and regulations.
• Effective use of prepositions impacts meaning; context-dependent phrases shape communication.

Parts of Speech

• Conjunctions connect clauses or sentences; examples include "and" and "but."
• Interjections express emotion and feelings, often standalone (e.g., "Alas!").
• Use of Active Voice is preferred for clarity; Passive Voice may be more suitable for legal or negative contexts.

Articles and Hyphen Usage

• Articles "a," "an," and "the" precede nouns.
• Hyphens clarify meaning and connect compound words; used in specific cases such as prefix combinations and compound adjectives.

Choice of Words in Communication

• Factors influence word choice: Type of communication (formal/informal), Message intent (urgency, disappointment), Contextual appropriateness, and Regional variations in meaning.
• Adaptation to audience is critical; clarity and tone matter in effective communication.

Abbreviations

• Abbreviations shorten words/phrases; commonly accepted ones are preferred in formal writing.
• Types include initialisms (e.g., "M.A.," "P.M.") and acronyms (e.g., "UNICEF," "BBC").

This quiz covers essential mediums of digital communication, including email, SMS, and video conferencing. It also explores listening skills, their types, purpose, and the barriers that can hinder effective listening. Learn strategies to improve your communication and listening abilities.