Questions and Answers
What is the primary purpose of the Backbase Engagement Banking Platform?
Which feature is NOT included in the Backbase Customer Apps?
What type of app is the Employee App, and what benefits does it offer?
Which statement best describes the Digital Banking capabilities?
Signup and view all the answers
What is a unique feature of the Backbase Engagement App?
Signup and view all the answers
Which edition of the Employee App is included by default in the Digital Assist product?
Signup and view all the answers
What distinguishes the Premium edition of the Engagement App?
Signup and view all the answers
Which of the following applications is designed for bank employees in real-time communication?
Signup and view all the answers
What is a key benefit of the Backbase Banking Apps that allows financial institutions to launch quickly?
Signup and view all the answers
Which option best describes the upgrade process for Backbase Banking Apps?
Signup and view all the answers
How do the Backbase Banking Apps support the customization of their appearance?
Signup and view all the answers
What aspect of the Backbase Banking Apps allows for ease of configuration for financial institutions?
Signup and view all the answers
What feature of Backbase Banking Apps allows financial institutions to adapt to regional preferences?
Signup and view all the answers
What type of capabilities do Backbase Banking Apps provide for customer interactions?
Signup and view all the answers
What can financial institutions do with the out-of-the-box features of Backbase Banking Apps?
Signup and view all the answers
What is the potential range of customer journeys available through Backbase Banking Apps?
Signup and view all the answers
Study Notes
Digital Banking Overview
- Comprises core services and user experiences tailored for Retail, Business, and Wealth banking.
- Powered by the Backbase Engagement Banking Platform, facilitating all necessary functionalities for digital banking operations.
Apps and Digital Banking Capabilities
-
Customer Apps:
- Available in web and mobile formats for Retail, Business, and Wealth segments.
- Offers essential banking functions like Account Overview, Transactions, Contacts, and Messaging, supported by 50+ engagement capabilities.
-
Employee App:
- Enhances employee effectiveness with real-time communication and a comprehensive 360° customer view.
- Aims to improve personalized customer service and reduce operational costs, available in Essential and Premium editions.
-
Digital Banking Capabilities:
- Encompasses backend services for modern banking such as Accounts, Statements, Payments, and Transactions.
- Features grouped by lines of business: Retail, Business, and Wealth.
-
Engagement App:
- Enables interaction with customers at critical touchpoints with embedded live chat options.
- Comes in Essential and Premium editions under the Digital Engage Product.
Banking Apps
-
End-to-End Solution:
- Supports functionalities for customers and employees out of the box.
- Pre-configured to align with specific geographic market requirements using existing Backbase components.
-
Benefits:
- Faster Time to Market: Quick setup for specific markets allows financial institutions (FIs) to launch within a few months with minimal coding.
- Upgradable: Less coding simplifies the upgrade process to new versions, enabling swift adoption of new features.
- Themeable: Customization of apps to reflect specific branding easily.
- Configurable: Adjustments to suits FI needs without risking upgrade complications.
- Localisable: Flexibility in selecting languages and formatting conventions (date, time, currency).
- Flexibility: Options to use out-of-the-box features or customize solutions as needed.
Banking Journeys
- Provide pre-configured, pre-integrated customer experiences for web, iOS, and Android platforms applicable to various banking services.
- Cover actions expected by customers, including login processes, payment setups, contact creation, savings goal configurations, and social payment splitting.
Theming Capabilities
- Enable banks to customize the appearance of their apps, ensuring alignment with corporate branding and user preferences.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Explore the fundamentals of digital banking through its core services and user experiences tailored for various segments including Retail, Business, and Wealth banking. Learn about customer apps and essential functionalities powered by the Backbase Engagement Banking Platform.
