Podcast
Questions and Answers
What is the primary purpose of the Backbase Engagement Banking Platform?
What is the primary purpose of the Backbase Engagement Banking Platform?
- To provide core services and user experiences for digital banking. (correct)
- To limit the functionalities available to retail banking customers.
- To develop new financial products exclusively for wealth management.
- To manage customer accounts only.
Which feature is NOT included in the Backbase Customer Apps?
Which feature is NOT included in the Backbase Customer Apps?
- Messaging capabilities
- Account Overview
- Internal employee collaboration tools (correct)
- Transaction Overviews
What type of app is the Employee App, and what benefits does it offer?
What type of app is the Employee App, and what benefits does it offer?
- A communication tool that reduces operating costs and improves customer service. (correct)
- A mobile app that enables automated transactions.
- A gamified app for banking employees.
- A financial planning tool for customers.
Which statement best describes the Digital Banking capabilities?
Which statement best describes the Digital Banking capabilities?
What is a unique feature of the Backbase Engagement App?
What is a unique feature of the Backbase Engagement App?
Which edition of the Employee App is included by default in the Digital Assist product?
Which edition of the Employee App is included by default in the Digital Assist product?
What distinguishes the Premium edition of the Engagement App?
What distinguishes the Premium edition of the Engagement App?
Which of the following applications is designed for bank employees in real-time communication?
Which of the following applications is designed for bank employees in real-time communication?
What is a key benefit of the Backbase Banking Apps that allows financial institutions to launch quickly?
What is a key benefit of the Backbase Banking Apps that allows financial institutions to launch quickly?
Which option best describes the upgrade process for Backbase Banking Apps?
Which option best describes the upgrade process for Backbase Banking Apps?
How do the Backbase Banking Apps support the customization of their appearance?
How do the Backbase Banking Apps support the customization of their appearance?
What aspect of the Backbase Banking Apps allows for ease of configuration for financial institutions?
What aspect of the Backbase Banking Apps allows for ease of configuration for financial institutions?
What feature of Backbase Banking Apps allows financial institutions to adapt to regional preferences?
What feature of Backbase Banking Apps allows financial institutions to adapt to regional preferences?
What type of capabilities do Backbase Banking Apps provide for customer interactions?
What type of capabilities do Backbase Banking Apps provide for customer interactions?
What can financial institutions do with the out-of-the-box features of Backbase Banking Apps?
What can financial institutions do with the out-of-the-box features of Backbase Banking Apps?
What is the potential range of customer journeys available through Backbase Banking Apps?
What is the potential range of customer journeys available through Backbase Banking Apps?
Study Notes
Digital Banking Overview
- Comprises core services and user experiences tailored for Retail, Business, and Wealth banking.
- Powered by the Backbase Engagement Banking Platform, facilitating all necessary functionalities for digital banking operations.
Apps and Digital Banking Capabilities
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Customer Apps:
- Available in web and mobile formats for Retail, Business, and Wealth segments.
- Offers essential banking functions like Account Overview, Transactions, Contacts, and Messaging, supported by 50+ engagement capabilities.
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Employee App:
- Enhances employee effectiveness with real-time communication and a comprehensive 360° customer view.
- Aims to improve personalized customer service and reduce operational costs, available in Essential and Premium editions.
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Digital Banking Capabilities:
- Encompasses backend services for modern banking such as Accounts, Statements, Payments, and Transactions.
- Features grouped by lines of business: Retail, Business, and Wealth.
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Engagement App:
- Enables interaction with customers at critical touchpoints with embedded live chat options.
- Comes in Essential and Premium editions under the Digital Engage Product.
Banking Apps
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End-to-End Solution:
- Supports functionalities for customers and employees out of the box.
- Pre-configured to align with specific geographic market requirements using existing Backbase components.
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Benefits:
- Faster Time to Market: Quick setup for specific markets allows financial institutions (FIs) to launch within a few months with minimal coding.
- Upgradable: Less coding simplifies the upgrade process to new versions, enabling swift adoption of new features.
- Themeable: Customization of apps to reflect specific branding easily.
- Configurable: Adjustments to suits FI needs without risking upgrade complications.
- Localisable: Flexibility in selecting languages and formatting conventions (date, time, currency).
- Flexibility: Options to use out-of-the-box features or customize solutions as needed.
Banking Journeys
- Provide pre-configured, pre-integrated customer experiences for web, iOS, and Android platforms applicable to various banking services.
- Cover actions expected by customers, including login processes, payment setups, contact creation, savings goal configurations, and social payment splitting.
Theming Capabilities
- Enable banks to customize the appearance of their apps, ensuring alignment with corporate branding and user preferences.
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Description
Explore the fundamentals of digital banking through its core services and user experiences tailored for various segments including Retail, Business, and Wealth banking. Learn about customer apps and essential functionalities powered by the Backbase Engagement Banking Platform.
