Podcast
Questions and Answers
Which of the following is NOT a type of app offered by Backbase?
Which of the following is NOT a type of app offered by Backbase?
- Manager App (correct)
- Employee App
- Customer App
- Engagement App
What is the purpose of the Employee App?
What is the purpose of the Employee App?
- To drive modern banking functionality such as Accounts and Payments
- To empower employees with real-time communication and customer service tools (correct)
- To provide digital banking experiences for FI customers
- To engage customers at the right moment and touchpoint
Which of the following is a capability of the Backbase Engagement Banking Platform?
Which of the following is a capability of the Backbase Engagement Banking Platform?
- 50+ engagement banking capabilities (correct)
- Account Overview
- Digital Engage
- Digital Assist
What is included in the Digital Banking Capabilities offered by Backbase?
What is included in the Digital Banking Capabilities offered by Backbase?
What is the purpose of the Engagement App?
What is the purpose of the Engagement App?
What is the name of the product that the Engagement App is part of?
What is the name of the product that the Engagement App is part of?
How many editions of the Employee App are available?
How many editions of the Employee App are available?
What is the name of the platform that powers the Customer Apps?
What is the name of the platform that powers the Customer Apps?
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Study Notes
Digital Banking Overview
- Digital banking caters to three main audiences: Retail, Business, and Wealth, offering tailored services and user experiences through the Backbase Engagement Banking Platform.
- The platform encompasses all essential features needed by financial institutions to operate successfully as digital banks.
Apps and Digital Banking Capabilities
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Customer Apps:
- Available for all business lines (Retail, Business, and Wealth) on both web and mobile devices.
- Enable users to manage banking activities such as account overviews, transaction tracking, messaging, and contact management.
- Powered by over 50 engagement banking capabilities from the Engagement Banking Platform.
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Employee App:
- Equips employees with tools for real-time communication, collaboration, and a comprehensive customer view.
- Enhances personalized customer service and optimizes operational costs.
- Offered in two versions: Essential (default) and Premium (optional).
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Digital Banking Capabilities:
- Comprise a wide array of backend services that facilitate modern banking functionalities, including accounts, statements, payments, and transactions.
- Tailored to support the specific needs of Retail, Business, and Wealth sectors.
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Engagement App:
- Designed to help financial institutions engage with their customers effectively at crucial moments via strategic touchpoints.
- Features integrated live chat for employees to connect with customers regarding product offers directly within the app.
- Available in two editions: Essential (default) and Premium (optional).
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