Developing Listening Skills in Patient Communication
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Questions and Answers

What is a common barrier to communication identified in the text?

  • Asking open-ended questions
  • Failure to listen
  • Using clichés (correct)
  • Avoiding 'why' and 'how' questions

Which type of communication is discouraged in the text?

  • Probing questions
  • Horizontal or lateral violence
  • Nontherapeutic comments and questions (correct)
  • Inclusive and empathetic listening

What is a suggested response to disruptive behaviors according to the text?

  • Using judgmental comments
  • Changing the subject
  • Implementing a zero-tolerance policy (correct)
  • Encouraging gossip and rumors

Which group is mentioned as requiring special communication considerations?

<p>Visually impaired patients (B)</p> Signup and view all the answers

What is an example of disruptive interpersonal behavior mentioned in the text?

<p>Verbally aggressive interactions (A)</p> Signup and view all the answers

Which response to impaired verbal communication involves education according to the text?

<p>Training for leaders (D)</p> Signup and view all the answers

What is a key aspect of person-centered care according to the text?

<p>Perceiving the patient as a human being (A)</p> Signup and view all the answers

What is NOT recommended when communicating with patients with special needs according to the text?

<p>Being visually impaired in response (A)</p> Signup and view all the answers

What should be avoided in communication with patients according to the text?

<p>Challenging patients with 'why' and 'how' questions (C)</p> Signup and view all the answers

Which strategy is suggested for dealing with negative communication between nurse and physician?

<p>Zero-tolerance policy implementation (C)</p> Signup and view all the answers

What type of questions are discouraged in communication according to the text?

<p>Closed questions (C)</p> Signup and view all the answers

Which type of communication barrier involves comments that give advice?

<p>Judgmental comments (C)</p> Signup and view all the answers

What is one of the responses suggested for dealing with disruptive interpersonal behavior?

<p>Implementing a zero-tolerance policy (D)</p> Signup and view all the answers

Which group of patients requires special considerations in communication due to cognitive impairment?

<p>Cognitively impaired patients (B)</p> Signup and view all the answers

What is a common barrier to communication highlighted in the text that involves failure to perceive the patient's humanity?

<p>Nontherapeutic comments and questions (D)</p> Signup and view all the answers

Which type of behavior is considered disruptive and involves negative communication between nurse and physician?

<p>Incivility and Bullying (A)</p> Signup and view all the answers

What should be avoided in communication with patients according to the text?

<p>'Why' and 'how' questions (C)</p> Signup and view all the answers

Which type of communication involves clichés that can act as barriers?

<p>'Everything will be fine.' (D)</p> Signup and view all the answers

What is discouraged in communication with patients who are unable to speak English according to the text?

<p>'Speaking louder' (C)</p> Signup and view all the answers

'Giving false assurance' is an example of a barrier related to...

<p>'Nontherapeutic comments' (D)</p> Signup and view all the answers

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