Developing Listening Skills in Patient Communication
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Questions and Answers

What is a common barrier to communication identified in the text?

  • Asking open-ended questions
  • Failure to listen
  • Using clichés (correct)
  • Avoiding 'why' and 'how' questions
  • Which type of communication is discouraged in the text?

  • Probing questions
  • Horizontal or lateral violence
  • Nontherapeutic comments and questions (correct)
  • Inclusive and empathetic listening
  • What is a suggested response to disruptive behaviors according to the text?

  • Using judgmental comments
  • Changing the subject
  • Implementing a zero-tolerance policy (correct)
  • Encouraging gossip and rumors
  • Which group is mentioned as requiring special communication considerations?

    <p>Visually impaired patients</p> Signup and view all the answers

    What is an example of disruptive interpersonal behavior mentioned in the text?

    <p>Verbally aggressive interactions</p> Signup and view all the answers

    Which response to impaired verbal communication involves education according to the text?

    <p>Training for leaders</p> Signup and view all the answers

    What is a key aspect of person-centered care according to the text?

    <p>Perceiving the patient as a human being</p> Signup and view all the answers

    What is NOT recommended when communicating with patients with special needs according to the text?

    <p>Being visually impaired in response</p> Signup and view all the answers

    What should be avoided in communication with patients according to the text?

    <p>Challenging patients with 'why' and 'how' questions</p> Signup and view all the answers

    Which strategy is suggested for dealing with negative communication between nurse and physician?

    <p>Zero-tolerance policy implementation</p> Signup and view all the answers

    What type of questions are discouraged in communication according to the text?

    <p>Closed questions</p> Signup and view all the answers

    Which type of communication barrier involves comments that give advice?

    <p>Judgmental comments</p> Signup and view all the answers

    What is one of the responses suggested for dealing with disruptive interpersonal behavior?

    <p>Implementing a zero-tolerance policy</p> Signup and view all the answers

    Which group of patients requires special considerations in communication due to cognitive impairment?

    <p>Cognitively impaired patients</p> Signup and view all the answers

    What is a common barrier to communication highlighted in the text that involves failure to perceive the patient's humanity?

    <p>Nontherapeutic comments and questions</p> Signup and view all the answers

    Which type of behavior is considered disruptive and involves negative communication between nurse and physician?

    <p>Incivility and Bullying</p> Signup and view all the answers

    What should be avoided in communication with patients according to the text?

    <p>'Why' and 'how' questions</p> Signup and view all the answers

    Which type of communication involves clichés that can act as barriers?

    <p>'Everything will be fine.'</p> Signup and view all the answers

    What is discouraged in communication with patients who are unable to speak English according to the text?

    <p>'Speaking louder'</p> Signup and view all the answers

    'Giving false assurance' is an example of a barrier related to...

    <p>'Nontherapeutic comments'</p> Signup and view all the answers

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