Developing Listening Skills in Patient Communication
20 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is a common barrier to communication identified in the text?

  • Asking open-ended questions
  • Failure to listen
  • Using clichés (correct)
  • Avoiding 'why' and 'how' questions

    • Which type of communication is discouraged in the text?

  • Probing questions
  • Horizontal or lateral violence
  • Nontherapeutic comments and questions (correct)
  • Inclusive and empathetic listening

    • What is a suggested response to disruptive behaviors according to the text?

  • Using judgmental comments
  • Changing the subject
  • Implementing a zero-tolerance policy (correct)
  • Encouraging gossip and rumors

    • Which group is mentioned as requiring special communication considerations?

    <p>Visually impaired patients (B)</p> Signup and view all the answers

    What is an example of disruptive interpersonal behavior mentioned in the text?

    <p>Verbally aggressive interactions (A)</p> Signup and view all the answers

    Which response to impaired verbal communication involves education according to the text?

    <p>Training for leaders (D)</p> Signup and view all the answers

    What is a key aspect of person-centered care according to the text?

    <p>Perceiving the patient as a human being (A)</p> Signup and view all the answers

    What is NOT recommended when communicating with patients with special needs according to the text?

    <p>Being visually impaired in response (A)</p> Signup and view all the answers

    What should be avoided in communication with patients according to the text?

    <p>Challenging patients with 'why' and 'how' questions (C)</p> Signup and view all the answers

    Which strategy is suggested for dealing with negative communication between nurse and physician?

    <p>Zero-tolerance policy implementation (C)</p> Signup and view all the answers

    What type of questions are discouraged in communication according to the text?

    <p>Closed questions (C)</p> Signup and view all the answers

    Which type of communication barrier involves comments that give advice?

    <p>Judgmental comments (C)</p> Signup and view all the answers

    What is one of the responses suggested for dealing with disruptive interpersonal behavior?

    <p>Implementing a zero-tolerance policy (D)</p> Signup and view all the answers

    Which group of patients requires special considerations in communication due to cognitive impairment?

    <p>Cognitively impaired patients (B)</p> Signup and view all the answers

    What is a common barrier to communication highlighted in the text that involves failure to perceive the patient's humanity?

    <p>Nontherapeutic comments and questions (D)</p> Signup and view all the answers

    Which type of behavior is considered disruptive and involves negative communication between nurse and physician?

    <p>Incivility and Bullying (A)</p> Signup and view all the answers

    What should be avoided in communication with patients according to the text?

    <p>'Why' and 'how' questions (C)</p> Signup and view all the answers

    Which type of communication involves clichés that can act as barriers?

    <p>'Everything will be fine.' (D)</p> Signup and view all the answers

    What is discouraged in communication with patients who are unable to speak English according to the text?

    <p>'Speaking louder' (C)</p> Signup and view all the answers

    'Giving false assurance' is an example of a barrier related to...

    <p>'Nontherapeutic comments' (D)</p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser