Developing Listening Skills in Patient Communication

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson
Download our mobile app to listen on the go
Get App

Questions and Answers

What is a common barrier to communication identified in the text?

  • Asking open-ended questions
  • Failure to listen
  • Using clichés (correct)
  • Avoiding 'why' and 'how' questions

Which type of communication is discouraged in the text?

  • Probing questions
  • Horizontal or lateral violence
  • Nontherapeutic comments and questions (correct)
  • Inclusive and empathetic listening

What is a suggested response to disruptive behaviors according to the text?

  • Using judgmental comments
  • Changing the subject
  • Implementing a zero-tolerance policy (correct)
  • Encouraging gossip and rumors

Which group is mentioned as requiring special communication considerations?

<p>Visually impaired patients (B)</p> Signup and view all the answers

What is an example of disruptive interpersonal behavior mentioned in the text?

<p>Verbally aggressive interactions (A)</p> Signup and view all the answers

Which response to impaired verbal communication involves education according to the text?

<p>Training for leaders (D)</p> Signup and view all the answers

What is a key aspect of person-centered care according to the text?

<p>Perceiving the patient as a human being (A)</p> Signup and view all the answers

What is NOT recommended when communicating with patients with special needs according to the text?

<p>Being visually impaired in response (A)</p> Signup and view all the answers

What should be avoided in communication with patients according to the text?

<p>Challenging patients with 'why' and 'how' questions (C)</p> Signup and view all the answers

Which strategy is suggested for dealing with negative communication between nurse and physician?

<p>Zero-tolerance policy implementation (C)</p> Signup and view all the answers

What type of questions are discouraged in communication according to the text?

<p>Closed questions (C)</p> Signup and view all the answers

Which type of communication barrier involves comments that give advice?

<p>Judgmental comments (C)</p> Signup and view all the answers

What is one of the responses suggested for dealing with disruptive interpersonal behavior?

<p>Implementing a zero-tolerance policy (D)</p> Signup and view all the answers

Which group of patients requires special considerations in communication due to cognitive impairment?

<p>Cognitively impaired patients (B)</p> Signup and view all the answers

What is a common barrier to communication highlighted in the text that involves failure to perceive the patient's humanity?

<p>Nontherapeutic comments and questions (D)</p> Signup and view all the answers

Which type of behavior is considered disruptive and involves negative communication between nurse and physician?

<p>Incivility and Bullying (A)</p> Signup and view all the answers

What should be avoided in communication with patients according to the text?

<p>'Why' and 'how' questions (C)</p> Signup and view all the answers

Which type of communication involves clichés that can act as barriers?

<p>'Everything will be fine.' (D)</p> Signup and view all the answers

What is discouraged in communication with patients who are unable to speak English according to the text?

<p>'Speaking louder' (C)</p> Signup and view all the answers

'Giving false assurance' is an example of a barrier related to...

<p>'Nontherapeutic comments' (D)</p> Signup and view all the answers

Flashcards are hidden until you start studying

Related Documents

More Like This

Communication Skills in Clinical Settings
29 questions
Effective EMS Communication
20 questions

Effective EMS Communication

UnselfishDifferential745 avatar
UnselfishDifferential745
Use Quizgecko on...
Browser
Browser