30 Questions
What is the ideal balance of traits for charisma?
A blend of warmth and competence
What is the result of an imbalance between warmth and competence?
Social difficulties and miscommunications
What do we look for in leaders?
Both high effectiveness and approachability
What do people want in their partners?
Both trust and reliability in emergency
What do we want in coworkers?
Both friendliness and productivity
What is the Charisma Scale used for?
To map our communication
What is a characteristic of Steve Jobs compared to Steve Wozniak?
Being highly competent
What is a potential drawback of being highly competent in a business setting?
Having a harder time working with teams
What did researcher Susan Fiske find about competence without warmth?
It is likely to leave us feeling suspicious
What is a characteristic of someone who is higher in competence?
They are often seen as important but harder to read
What might people say to someone who is higher in competence?
I never know what you're thinking
What is a potential consequence of being highly competent in social settings?
Taking longer to build deeper connections
What is the characteristic of Margaret Thatcher's speeches?
Speaking with clarity and precision
What is the formula to charisma, according to the text?
Warmth cues plus competence cues
Which of the following is an example of a warmth cue exhibited by Margaret Thatcher?
Tilting her head towards the sky
What is the advantage of being able to move flexibly within the Charisma Zone?
It allows you to adjust your cues to fit different situations
Who is an example of someone higher in warmth, according to the text?
Jamie Oliver
What is the purpose of the Charisma Scale, according to the text?
To use like a dial to adjust your warmth and competence cues
What is a common trait among Oprah Winfrey and Margaret Thatcher?
They are both charismatic and well respected
What was Margaret Thatcher known for during her speeches?
Her control and strong, loud voice
How does Oprah Winfrey ground her warmth with competence cues?
By listening intently and asking challenging questions
What is a key difference between Oprah Winfrey's and Margaret Thatcher's communication styles?
Oprah Winfrey is more expressive, while Margaret Thatcher is more reserved
What do the researchers suggest about charisma in the context of Oprah Winfrey and Margaret Thatcher?
That charisma can be expressed in different ways and still be effective
What is the 'Charisma Zone' referred to in the passage?
A range of charisma that includes both warmth and competence
What is the key to being most charismatic according to the text?
Adjusting your warmth and competence based on the situation and person you're with
What does Jeff Bezos do in his interview with 60 Minutes Australia?
He uses warmth cues, such as smiling and laughing, and balances them with competence cues
What does the reporter notice about Jeff Bezos in the 60 Minutes Australia interview?
His laugh
What happens when Jeff Bezos is asked more serious questions about his legacy as a leader?
He dials up his competence cues
What is the purpose of dialing up competence cues according to the text?
To be taken more seriously, such as in negotiations, pitches, and important interviews
What is the number one way to improve your interactions according to the text?
To send clear cues based on your goals
Study Notes
Charisma and Interpersonal Skills
- Charisma is a combination of warmth and competence, which is essential for effective communication in various situations.
- Highly charismatic people exhibit a balance of warmth and competence, signaling trust, credibility, and collaboration.
The Charisma Scale
- The Charisma Scale has four quadrants: warmth, competence, charisma zone, and danger zone.
- The charisma zone is the sweet spot where warmth and competence are balanced.
- Steve Wozniak is an example of someone who leans towards warmth, while Steve Jobs leaned towards competence.
Warmth and Competence
- Warmth cues include friendliness, kindness, and approachability.
- Competence cues include credibility, impressiveness, and collaboration.
- People who are high in competence but low in warmth may be seen as smart but not approachable.
Adjusting Charisma
- Charismatic people adjust their warmth and competence based on the situation and person they're interacting with.
- Jeff Bezos is an example of someone who adjusts his charisma cues depending on the situation.
- Thatcher leans towards competence but shows enough warmth cues to be seen as trustworthy.
Communicating Effectively
- The key to charisma is sending clear cues based on your goals.
- Dialing up competence cues is important in situations where credibility is needed, such as in negotiations or pitches.
- Adding warmth cues can help build rapport and trust.
Flavors of Charisma
- Different people have their own unique balance of warmth and competence that makes them charismatic.
- Examples of charismatic people with different flavors include Jamie Oliver (higher in warmth) and Gordon Ramsay (higher in competence).
- Oprah Winfrey and Margaret Thatcher are both charismatic, but their charisma feels different due to their unique communication styles.
Test your understanding of the key traits that make someone charismatic, including warmth and competence. Learn how to balance these traits to become more effective in social situations and build stronger relationships.
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