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Delivery Logistics Mastery

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Questions and Answers

What should you do if the customer doesn't pick up the phone when you call them before arrival?

Send a text with the ETA and ask if the time works (correct)

Assume they are not home and proceed with the pick-up

Wait for them to call back before proceeding with the pick-up

Leave a voicemail with the ETA and ask if the time works

What should you do if the customer requests that you wear shoe covers inside their home?

Refuse to wear them and proceed with the pick-up

Wear them if you have them available (correct)

Wear them only if they provide them

Wear them only if it's raining outside

What should you do if the customer wants to add an item to the pick-up list that is not on their calendar?

Accept the item if it's not too big or heavy

Reject the item and proceed with the pick-up (correct)

Ask the logistics manager for permission before accepting the item

Accept the item if it will significantly add to the time

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Description

"Mastering Delivery Logistics: Ace Your Route & Time Budget with Courtesy Calls" - Take this quiz to learn the essential steps for successful deliveries. Test your knowledge on checking equipment, creating pick-up orders, and managing time budgets. Don't forget to brush up on customer communication skills, including making courtesy calls to confirm ETAs. This quiz is perfect for delivery drivers and logistics professionals who want to improve their efficiency and customer service.