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Questions and Answers
What should you do if the customer doesn't pick up the phone when you call them before arrival?
What should you do if the customer doesn't pick up the phone when you call them before arrival?
- Send a text with the ETA and ask if the time works (correct)
- Assume they are not home and proceed with the pick-up
- Wait for them to call back before proceeding with the pick-up
- Leave a voicemail with the ETA and ask if the time works
What should you do if the customer requests that you wear shoe covers inside their home?
What should you do if the customer requests that you wear shoe covers inside their home?
- Refuse to wear them and proceed with the pick-up
- Wear them if you have them available (correct)
- Wear them only if they provide them
- Wear them only if it's raining outside
What should you do if the customer wants to add an item to the pick-up list that is not on their calendar?
What should you do if the customer wants to add an item to the pick-up list that is not on their calendar?
- Accept the item if it's not too big or heavy
- Reject the item and proceed with the pick-up (correct)
- Ask the logistics manager for permission before accepting the item
- Accept the item if it will significantly add to the time
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