Podcast
Questions and Answers
According to the text, what is the first step in the check out process?
According to the text, what is the first step in the check out process?
- Open customers account in DRO
- Introduce yourself to the customer (correct)
- Verify the ID matches
- Ask for the customers' Driver's License
According to the text, what should be verified when checking the Checklist Widget?
According to the text, what should be verified when checking the Checklist Widget?
- Payment method and vehicle mileage
- Payment method and customer name
- Payment method and trade in (correct)
- Trade in and customer name
According to the text, what should be asked when the customer has a trade in?
According to the text, what should be asked when the customer has a trade in?
- If they have removed all items from the trade in (correct)
- If they have the keys
- If they have the current registration
- If they have the title/pink slip
According to the text, what information should be provided to the print team for a trade in?
According to the text, what information should be provided to the print team for a trade in?
According to the text, what should be asked if the customer has a lease?
According to the text, what should be asked if the customer has a lease?
Which step in the check out process involves asking the customer for their Driver's License?
Which step in the check out process involves asking the customer for their Driver's License?
What information should be provided to the print team for a trade in?
What information should be provided to the print team for a trade in?
What payment methods are mentioned in the Checklist Widget?
What payment methods are mentioned in the Checklist Widget?
What should be asked if the customer has a trade in?
What should be asked if the customer has a trade in?
What is the purpose of opening the customer's account in DRO?
What is the purpose of opening the customer's account in DRO?
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