Delivery Check Out Steps Quiz

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Questions and Answers

According to the text, what is the first step in the check out process?

  • Open customers account in DRO
  • Introduce yourself to the customer (correct)
  • Verify the ID matches
  • Ask for the customers' Driver's License

According to the text, what should be verified when checking the Checklist Widget?

  • Payment method and vehicle mileage
  • Payment method and customer name
  • Payment method and trade in (correct)
  • Trade in and customer name

According to the text, what should be asked when the customer has a trade in?

  • If they have removed all items from the trade in (correct)
  • If they have the keys
  • If they have the current registration
  • If they have the title/pink slip

According to the text, what information should be provided to the print team for a trade in?

<p>Mileage, Title, and registration (A)</p> Signup and view all the answers

According to the text, what should be asked if the customer has a lease?

<p>Not mentioned in the text (B)</p> Signup and view all the answers

Which step in the check out process involves asking the customer for their Driver's License?

<p>Step 3 (D)</p> Signup and view all the answers

What information should be provided to the print team for a trade in?

<p>Mileage, Title, and registration (B)</p> Signup and view all the answers

What payment methods are mentioned in the Checklist Widget?

<p>Cash, 3rd Party, Tesla Lending, Tesla Leasing (C)</p> Signup and view all the answers

What should be asked if the customer has a trade in?

<p>All of the above (D)</p> Signup and view all the answers

What is the purpose of opening the customer's account in DRO?

<p>To access the customer's personal information (B)</p> Signup and view all the answers

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