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Delivery Check Out Steps Quiz

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Questions and Answers

According to the text, what is the first step in the check out process?

Open customers account in DRO

Introduce yourself to the customer (correct)

Verify the ID matches

Ask for the customers' Driver's License

According to the text, what should be verified when checking the Checklist Widget?

Payment method and vehicle mileage

Payment method and customer name

Payment method and trade in (correct)

Trade in and customer name

According to the text, what should be asked when the customer has a trade in?

If they have removed all items from the trade in (correct)

If they have the keys

If they have the current registration

If they have the title/pink slip

According to the text, what information should be provided to the print team for a trade in?

Mileage, Title, and registration Signup and view all the answers

According to the text, what should be asked if the customer has a lease?

Not mentioned in the text Signup and view all the answers

Which step in the check out process involves asking the customer for their Driver's License?

Step 3 Signup and view all the answers

What information should be provided to the print team for a trade in?

Mileage, Title, and registration Signup and view all the answers

What payment methods are mentioned in the Checklist Widget?

Cash, 3rd Party, Tesla Lending, Tesla Leasing Signup and view all the answers

What should be asked if the customer has a trade in?

All of the above Signup and view all the answers

What is the purpose of opening the customer's account in DRO?

To access the customer's personal information Signup and view all the answers