Delay Compensation under the Montreal Convention

Compensation Mechanisms

• Passengers may be entitled to compensation for proven damages resulting from delay under the Montreal Convention.
• Refund and rebooking options are often provided by airlines for affected passengers.
• Passenger Rights Regulations may outline additional remedies, such as accommodation, meals, and communication assistance during the delay.
• Legal action may be considered by passengers dissatisfied with the airline's response, but success depends on establishing liability and proving damages.

Obligations and Responsibilities of the Airline

• The airline has an obligation to provide clear and timely communication to passengers about the reasons for the delay, estimated departure times, and available options.
• The airline should offer appropriate care and assistance to passengers, such as meals, refreshments, accommodation, and transportation to and from the airport if necessary.
• The airline should facilitate rebooking on alternative flights or offer refunds in accordance with passenger rights regulations when the delay results in missed connections or significant inconvenience.

Legal Rights of Airline Passengers

• Passengers may be entitled to compensation for flight delays under applicable regulations, such as the Montreal Convention and local consumer protection laws.
• Passengers generally have the right to receive care and assistance during extended delays, including provisions for meals, accommodation, and communication services.
• Passengers may have the right to choose between re-routing to their final destination or a refund of the ticket price if the delay is significant.

Measures to Enhance Compliance with Passenger Rights Regulation

• Airline staff should be well-trained on passenger rights regulations to ensure they understand the specific requirements for compensation, care, and assistance.
• Clear and effective communication channels should be established to keep passengers informed about the status of their flights, reasons for delays, and available options.
• Proactive measures should be implemented to minimize the impact of delays, such as advanced planning for adverse weather conditions, efficient scheduling, and regular maintenance to prevent technical issues.