Questions and Answers
The business agreement under which a business distributes the goods or services of a parent company is called?
What is an effective technique for employees to use to extract relevant information from written materials?
What information should employees avoid sharing with their coworkers?
What element of voice is important in order to communicate effectively with others?
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Why is it important to use communication styles that are appropriate to the target audience?
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When organizing information to present in a business report, it is effective to?
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What is the purpose of developing and using graphics in business reports?
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As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should?
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Which of the following message closings is the most appropriate to use for a businessperson who is sending formal e-mail correspondence?
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Which of the following is a communication technique that supports and encourages a speaker?
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Which of the following would not help a salesperson to create positive customer/client relations?
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What should employees do to maintain a customer-service mindset?
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Which of the following is a businesslike way for employees to handle a situation in which they must obtain information requested by customers and call the customers back?
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Many business policies are designed to attract customers by making the purchasing experience more convenient for them. These are known as ______ policies.
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What kind of customer would make the following statement: 'I know this product is available in other sizes. I don't care what the brochure says.'
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A customer complains that a product does not have all the features desired and returns the item to the business. Which of the following results of the complaint does not cost the business additional money?
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Which of the following is an example of an economic service?
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An example of a natural economic resource is?
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What are the three basic economic questions?
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Study Notes
Business Agreements and Structures
- A franchise is a business agreement where a business distributes the goods or services of a parent company.
- Other business types include partnerships, corporations, and proprietorships.
Effective Information Extraction Techniques
- Taking notes while reading is an effective technique for employees to extract relevant information from written materials.
- Developing outlines, asking questions, or skimming titles are less effective methods.
Confidentiality in the Workplace
- Employees should avoid sharing their current salary with coworkers to maintain privacy.
- Operating hours, promotional ideas, and inventory policy can generally be discussed.
Communication Elements
- Articulation is a crucial element of voice for effective communication.
- Other elements include vocabulary and grammar, but articulation stands out for clarity.
Appropriate Communication Styles
- Using suitable communication styles for the target audience is vital to convey information effectively.
- Understanding the audience helps in tailoring presentations and discussions.
Organizing Business Reports
- Developing an outline is a recommended strategy for organizing information in business reports.
- Remaining objective and determining the purpose are also important steps in the process.
Role of Graphics in Reports
- The primary purpose of using graphics in business reports is to communicate information clearly.
- Graphics enhance understanding and retain reader interest.
Style Manual for Editing
- To determine the correct formatting of titles, such as italicizing or underscoring, referring to the appropriate publisher's style manual is essential.
- Coworkers or dictionaries may not provide reliable guidance for specific style choices.
Business Email Closings
- "Regards" is the most suitable closing for formal business email correspondence.
- Other closings like "THX" and "greetings" are too informal for business contexts.
Communication Techniques
- Active listening is a key communication technique that supports and encourages speakers during conversations.
- Other techniques like taking notes are also beneficial but do not specifically convey encouragement.
Building Customer Relations
- Ignoring objections is detrimental for salespeople aiming to create positive customer/client relations.
- Showing enthusiasm, providing information, and offering services contribute positively.
Maintaining Customer-Service Mindset
- Employees should devote their full attention to customers to maintain a strong customer-service mindset.
- This approach enhances customer satisfaction and loyalty.
Handling Customer Information Requests
- When handling requests for information, asking customers when it would be convenient to call them back is a professional approach.
- Providing precise timelines may not always be feasible and could lead to misunderstandings.
Customer Attraction Policies
- Service policies are designed to attract customers by enhancing the purchasing experience.
- These policies prioritize convenience and customer satisfaction.
Understanding Customer Types
- A customer stating their indifference to brochure details indicates a domineering or superior attitude.
- It's essential to recognize various customer behavior types for effective service.
Impact of Customer Complaints on Business
- Marking up the price of a returned product represents a cost to the business stemming from customer complaints.
- Transaction recording, returning items to stock, and inventory adjustments also incur costs but may be necessary for operations.
Economic Services
- A haircut is classified as an example of an economic service, representing a service rendered to consumers.
- Other examples like watches and hats are products rather than services.
Natural Economic Resources
- Wood is an example of a natural economic resource, highlighting raw materials used in production.
- Equipment, tools, and buildings are man-made and do not fit this classification.
Basic Economic Questions
- The three basic economic questions are: what products will be produced, how will products be produced, and how will products be allocated.
- These questions are fundamental to economic planning and resource management.
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Description
Test your knowledge with DECA Practice Test 1. This quiz features flashcards that cover essential business concepts, including agreements and effective reading techniques. Perfect for students preparing for DECA competitions.
