Deaf and Hard of Hearing (DHH) Communication Barriers
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Questions and Answers

What should the employee do if a person requests a Certified Interpreter?

  • Immediately use the OPD UbiDuo communication device
  • Provide pen and paper for written communication
  • Notify their supervisor before taking steps to secure the interpreter (correct)
  • Call each OPD-preferred Certified Interpreter on the list

    • In which situation can an employee rely on a minor child or family member to interpret?

  • When there is an emergency with imminent threat and no Certified Interpreter is available (correct)
  • When it involves a minor child needing assistance
  • When the interpreter lacks impartiality
  • When the DHH person specifically requests it

    • What is an example where employees are prohibited from using any person to assist with interpretation?

  • In situations where the DHH person is on opposite sides of the same offense
  • In a situation where an accompanying adult agrees to interpret
  • In a domestic violence incident involving DHH individuals (correct)
  • In emergency situations involving imminent threats

    • When should written communication be provided as an alternative?

    <p>When requested by the DHH person</p> Signup and view all the answers

    What action should employees take in emergency situations according to the text?

    <p>End the threat or mitigate dangerous circumstances before determining DHH status</p> Signup and view all the answers

    What type of auxiliary aid is recommended for OPD employees according to the text?

    <p>UbiDuo communication device</p> Signup and view all the answers

    In what situations are employees allowed to rely on accompanying adults for interpretation?

    <p>If the employee believes it is appropriate under the circumstances</p> Signup and view all the answers

    What should be done if all OPD-preferred Certified Interpreters are unavailable?

    <p>Supervisor will help determine the next course of action</p> Signup and view all the answers

    'Employees will not require a DHH person to bring another member of the public to interpret' - Why is this mentioned?

    <p>'There may be impartiality issues with members of the public'</p> Signup and view all the answers

    What should employees do if a DHH person requests a Certified Interpreter according to the policy?

    <p>Notify their supervisor and call each Certified Interpreter on the list.</p> Signup and view all the answers

    What is the primary purpose of this policy?

    <p>All of the above</p> Signup and view all the answers

    According to the policy, what can ineffective communication with deaf and hard of hearing individuals present for the OPD?

    <p>All of the above</p> Signup and view all the answers

    What is the OPD required to provide to deaf and hard of hearing individuals, according to the policy?

    <p>Both timely and meaningful access to OPD services and free language assistance services</p> Signup and view all the answers

    Which of the following is NOT mentioned as a potential barrier for deaf and hard of hearing individuals in the policy?

    <p>Physical barriers</p> Signup and view all the answers

    According to the policy, ensuring effective communication between law enforcement and all segments of the community serves the interests of:

    <p>Both the OPD and the community</p> Signup and view all the answers

    What is the OPD required to do, according to the policy?

    <p>Both make reasonable efforts to provide access to services and provide free language assistance services</p> Signup and view all the answers

    Where is the OPD UbiDuo device housed?

    <p>Front Desk area on the Third Floor at OPD Central Headquarters</p> Signup and view all the answers

    What is the required procedure if a Certified Interpreter is used during an interaction?

    <p>Document in an Inter-Office Communication and Incident/Information Report</p> Signup and view all the answers

    Where can OPD employees find the names and contact information of OPD-preferred Certified Interpreters for DHH individuals?

    <p>PPM Appendix A under 'Nebraska Certified Sign Language Interpreters'</p> Signup and view all the answers

    How should employees access the UbiDuo device?

    <p>By using their OPD proximity card to gain access to the Front Desk area</p> Signup and view all the answers

    What information must be included in the Inter-Office Communication when an interpreter is used?

    <p>Interpreter's name and date of interpretation services</p> Signup and view all the answers

    When should employees save each conversation to the UbiDuo device?

    <p><strong>Before</strong> powering off the device</p> Signup and view all the answers

    What should employees do before deleting saved conversations from the UbiDuo device?

    <p><strong>Save</strong> the conversation to a personal flash drive or another personal storage device</p> Signup and view all the answers

    What should employees do with the communal flash drives provided with the UbiDuo device?

    <p><strong>Return</strong> them with the UbiDuo device after use</p> Signup and view all the answers

    Where should employees return the UbiDuo device after use?

    <p><strong>Front Desk</strong> at OPD Central Headquarters</p> Signup and view all the answers

    According to the policy, what should an officer do first when no Certified Interpreters are available?

    <p>Retrieve the UbiDuo communication device from the Front Desk area on the Third Floor of OPD Central Headquarters</p> Signup and view all the answers

    If the UbiDuo device is not available and other methods of communication are ineffective, what should the officer do according to the policy?

    <p>Communicate to the victim or witness the need to meet with an interpreter at a later time</p> Signup and view all the answers

    Which of the following is NOT listed as a method of communication for an officer to attempt when no Certified Interpreters are available?

    <p>Using a phone or tablet app for text-to-speech translation</p> Signup and view all the answers

    According to the policy, what is the last resort method of communication for an officer when no Certified Interpreters are available?

    <p>Speaking orally, slowly, distinctly, and directly in the individual's line of sight to make lip reading possible</p> Signup and view all the answers

    Which of the following references is NOT listed in the policy?

    <p>Americans with Disabilities Act (ADA) guidelines</p> Signup and view all the answers

    According to the policy, what should an officer do if the UbiDuo device is available but other methods of communication are ineffective?

    <p>Use the UbiDuo device in combination with other methods, such as gestures and visual aids</p> Signup and view all the answers

    Which of the following is NOT considered an auxiliary aid or service?

    <p>Certified Interpreter</p> Signup and view all the answers

    According to the policy, when is an OPD employee NOT required to provide a Certified Interpreter for a DHH person?

    <p>During a simple transaction like checking identification</p> Signup and view all the answers

    What is the primary purpose of the UbiDuo device?

    <p>To enable real-time written communication between DHH and hearing persons</p> Signup and view all the answers

    According to the policy, in which situation can an OPD employee deny a DHH person's preferred communication method?

    <p>All of the above</p> Signup and view all the answers

    Which of the following is NOT a responsibility of the OPD employee when interacting with a DHH person?

    <p>Providing a Certified Interpreter without consulting the DHH person's preference</p> Signup and view all the answers

    According to the definitions provided, what does it mean to be 'Deaf and Hard of Hearing' (DHH)?

    <p>All of the above</p> Signup and view all the answers

    Which of the following is NOT a factor that determines whether an OPD employee must provide a Certified Interpreter for a DHH person?

    <p>The availability of a Certified Interpreter at the time of the encounter</p> Signup and view all the answers

    What is the guiding principle when an OPD employee determines that another means of communication may be more effective than the DHH person's preferred method?

    <p>The DHH person must be able to understand the employee as well as someone who is not DHH</p> Signup and view all the answers

    According to the policy, which of the following statements is true regarding the use of auxiliary aids and services?

    <p>Auxiliary aids and services may aid communication, but are not a replacement for a Certified Interpreter</p> Signup and view all the answers

    What is the purpose of the 'Requesting Cooperation Card' (OPD Form 211A) and 'Citizen Contact Brochure' (OPD Form 211)?

    <p>To request cooperation from DHH persons during encounters with OPD employees</p> Signup and view all the answers

    According to the policy, when can an officer use a written statement made by a deaf or hard of hearing (DHH) person against them in criminal proceedings?

    <p>When the statement is made through a licensed interpreter and the DHH person made it knowingly, voluntarily, and intelligently</p> Signup and view all the answers

    What form must a DHH person complete to waive their right to an interpreter during an interrogation?

    <p>OPD Form 76</p> Signup and view all the answers

    If a DHH suspect waives their right to an interpreter in writing, how should the officer communicate with them during an interrogation?

    <p>The officer may communicate via written communication using the OPD UbiDuo device or pen and paper</p> Signup and view all the answers

    What should an officer do if communication becomes ineffective during a written interrogation of a DHH suspect?

    <p>Immediately discontinue the questioning and summon a certified interpreter</p> Signup and view all the answers

    When is a certified interpreter required during an interaction with a DHH person?

    <p>Whenever an officer is unable to effectively communicate with the DHH person, including conveying Miranda warnings and criminal charges</p> Signup and view all the answers

    What should an officer do with a DHH arrestee's personal devices, such as hearing aids or cochlear implants?

    <p>Allow the arrestee to keep the devices with them at all times</p> Signup and view all the answers

    If a DHH victim or witness requests a sign language interpreter, what should the officer do?

    <p>Follow the process described in the policy to summon a certified interpreter to the victim or witness location</p> Signup and view all the answers

    What should an officer do if a DHH suspect refuses to complete the OPD Form 76 to waive their right to an interpreter?

    <p>Summon a certified interpreter, as the right to an interpreter can only be waived in writing</p> Signup and view all the answers

    When should an officer video record an interpreter-assisted interview or interrogation with a DHH suspect?

    <p>Every effort should be made to video record the interview or interrogation</p> Signup and view all the answers

    What should an officer do with a written interrogation conducted using the OPD UbiDuo device?

    <p>Save the questions and responses to a CD/DVD and book it into the Evidence/Property Unit as evidence</p> Signup and view all the answers

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