12 Questions
What is the necessary condition to cancel a scheduled DataTravel Asia-Pacific or DataTravel Global plan?
Being within 24 hours of the scheduled activation date/time
When can DataTravel Asia-Pacific or DataTravel Global plans that have been successfully activated be refunded?
They cannot be refunded under any circumstances
What will happen to a scheduled DataTravel plan if a change in billing account occurs?
The plan will not be activated
If you unsubscribe from International Roaming, what happens to a requested DataTravel Asia-Pacific or DataTravel Global plan?
The plan will not be activated
Can you cancel a DataTravel Asia-Pacific or DataTravel Global plan after the scheduled activation date?
No, it cannot be cancelled after activation
Why is it important to scroll down after selecting the mobile number in steps to cancel a DataTravel plan?
To find the cancellation button
How will you know if DataTravel Asia-Pacific and/or DataTravel Global is successfully activated on the scheduled activation date/time?
You will receive an SMS confirmation
What is the maximum number of DataTravel Asia-Pacific and/or DataTravel Global plans that can be scheduled?
3 DataTravel Asia-Pacific plans and 3 DataTravel Global plans
If you have 3 pending DataTravel Asia-Pacific plans and/or 3 pending DataTravel Global plans, can you still instantly purchase new plans for the same regions?
Yes, you can instantly activate new plans even with pending ones
From which platform can you get more details on your scheduled DataTravel plans?
My Business Account or StarHub Business Manager
At what time frame can you cancel your request to schedule DataTravel Asia-Pacific and/or DataTravel Global?
Up to 24 hours before the scheduled activation time
If a DataTravel plan is successfully activated, when does its validity period begin?
From the date/time of successful activation
Test your knowledge on how to know if DataTravel Asia-Pacific and/or DataTravel Global plans are successfully activated on the scheduled date/time and the number of plans you can schedule. Learn about receiving SMS confirmation for successful activation.
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