Data-driven Management in Marketing
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Questions and Answers

What is the formula for calculating the profit of a company?

Revenue - Costs = Profit

Which of the following are considered Direct goods and services in a company's purchasing department?

  • All supporting goods and services
  • All goods and services directly incorporated into the finished product (correct)
  • Investments in warehouses
  • Company cars
  • Telecom subscriptions
  • What does the abbreviation OEE stand for?

    Overall Equipment Effectiveness

    What are the three key components of the OEE calculation?

    <p>Availability, Performance, and Quality</p> Signup and view all the answers

    What does the acronym MRP stand for?

    <p>Material Requirements Planning</p> Signup and view all the answers

    What is the name of the calculation language used in Power BI for creating calculations and performing data analysis?

    <p>Data Analysis Expressions (DAX)</p> Signup and view all the answers

    What type of data source is generally used for storing unstructured or semi-structured data?

    <p>Non-Relational Databases (NoSQL) (B)</p> Signup and view all the answers

    What are the three main steps involved in the ETL process?

    <p>Extract, Transform, and Load</p> Signup and view all the answers

    Which of the following is NOT a type of data that can be visualized using a chart?

    <p>Textual data (D)</p> Signup and view all the answers

    Flashcards

    Data-driven Management

    Management focused on making decisions based on data.

    ERP (Enterprise Resource Planning)

    A software application that combines different business processes into a single, integrated system.

    Business Intelligence

    The process of creating and presenting data-driven information in a clear and concise way to inform decision-making.

    Machine Learning

    A type of artificial intelligence allowing computers to 'learn' from data without explicit programming.

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    Content Marketing

    A marketing strategy that focuses on attracting customers by giving them valuable content.

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    SEO (Search Engine Optimization)

    The process of optimizing a website to be found by search engines like Google.

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    SEA (Search Engine Advertising)

    Paying for advertising placement on search engine results pages.

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    Digital Marketing

    The process of attracting customers through digital channels like social media, email, and online advertising.

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    Sales Funnel

    A visual representation of the stages customers go through from initial interest to purchase.

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    CRM (Customer Relationship Management)

    Software that helps businesses manage customer interactions and relationships.

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    Bill of Material (BoM)

    A detailed list of the components that make up a product.

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    Work Centre

    A specific location in a production process where a particular operation takes place.

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    Routing and Operations

    A document that specifies the steps and sequence of operations in a production process.

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    Manufacturing Order

    A specific instruction for a production run, defining what to produce, when, and how much.

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    MRP (Material Requirements Planning)

    A system that calculates the materials and components needed for a specific production plan.

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    WMS (Warehouse Management System)

    Software designed to manage and control the movement and storage of goods in a warehouse.

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    Quality Control (QC)

    The process of ensuring that products meet quality standards.

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    Just-in-Time Manufacturing

    A production strategy that aims to produce goods only when they are needed, minimizing stock levels.

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    Productivity

    A measure of the production output achieved per unit of input.

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    Throughput

    The rate at which goods are produced over a specified time period.

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    Downtime

    The total time machines or production lines are not operational.

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    Manufacturing Cost per Unit

    The total cost of producing a single unit.

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    OEE (Overall Equipment Effectiveness)

    Measures the overall effectiveness of a production process by considering availability, performance, and quality.

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    Purchasing Department

    The department responsible for purchasing goods and services for a company.

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    Direct Goods and Services

    Goods and services that are directly used to create a finished product.

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    Indirect Goods and Services

    Goods and services that support the company's operations but are not directly incorporated into the product.

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    Request for Information (RFI)

    A document that formally requests information from potential suppliers about their ability to provide goods or services.

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    Request for Quotation (RFQ)

    A document that requests price quotes from potential suppliers for specific goods or services.

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    Purchase Order (PO)

    A document that formally orders goods or services from a supplier.

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    Call-off Agreement

    An agreement between a buyer and supplier that guarantees multiple orders over a longer period with fixed terms.

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    Service Level Agreement (SLA)

    A contract that defines the quality of service or performance expected from a supplier.

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    Inventory Turnover

    A measure of how often inventory is sold and replaced over a specific period. Higher turnover means less capital tied up in stock.

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    Inventory Carrying Cost

    The total cost a company pays to maintain inventory in storage, including warehousing, insurance, rent, and any unsold goods.

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    Backorder Rate

    The number or percentage of orders a company cannot fulfill due to insufficient stock.

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    Putaway Time

    The time it takes to receive goods and store them in their designated location in a warehouse.

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    Financial Statements

    A set of official documents summarizing a company's financial performance and position.

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    Balance Sheet

    A snapshot of a company's assets and liabilities at a specific point in time.

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    Profit & Loss Statement

    A summary of a company's revenue, expenses, and profit or loss over a specific period.

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    Notes to the Financial Statements

    A document that explains the details behind the numbers presented in the financial statements.

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    Social Balance

    A document that provides information on a company's social impact and responsibility.

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    Working Capital

    The amount of liquid assets a company has available to cover its short-term liabilities.

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    Current Ratio

    A measure of a company's ability to pay off its short-term liabilities with its current assets.

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    Quick Ratio

    A measure of a company's ability to meet short-term liabilities using its most liquid assets.

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    Debt Ratio

    A measure of the proportion of a company's assets that are financed through debt.

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    Gross Profit Margin

    The profit remaining after subtracting the cost of goods sold from revenue.

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    Net Profit Margin

    The profit that remains after subtracting all expenses from revenue.

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    Return on Equity

    A measure of a company's profit as a percentage of the combined total worth of all ownership interests.

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    Return on Capital

    A measure that includes both equity and debt in its calculation.

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    Cash Flow

    The net amount of cash moving in and out of a business, reflecting its ability to generate liquid funds.

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    EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization)

    A financial metric that shows a company's operating performance by measuring earnings before accounting for financing costs, tax impacts, and non-cash expenses.

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    Recruitment

    The process of finding and hiring new employees.

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    Contract Management

    The management of employee contracts, including terms and conditions.

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    Workflows

    The defined processes and procedures for various HR tasks, such as onboarding, performance reviews, or leave requests.

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    Asset Management

    Keeping track of company assets, such as laptops, phones, or equipment.

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    Payroll

    Calculating and processing employee salaries and wages.

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    Calendar, Absences and Time Tracking

    Managing employee schedules, absences, and time tracking.

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    Performance Management

    Evaluating employee performance and providing feedback.

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    Organigram

    A visual representation of the structure of a company, showing reporting lines and key roles.

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    Study Notes

    Data-driven Management Samv Notes

    • The document discusses data-driven management in the context of marketing at a West-Vlaanderen college.
    • Key processes in a company include operations, purchasing, sales, finance, and human resources.
    • Data generated from these processes is used to create efficient dashboards in business intelligence.
    • Effective management involves informed decision-making using data insights.
    • Enterprise resource planning (ERP) software is crucial for streamlining operations and integrating data.
    • ERP software combines disparate systems into a single, unified platform.
    • A single software and database is ideal for managing all processes.
    • Using the right software, in combination with the right knowledge about business processes, helps to make better decisions.
    • Businesses using more tools and not integrating them are less efficient.
    • Advantages of ERP systems include: reduced errors, ease of linking business processes, single point data source, easy reporting.
    • ERP software is not a one-size-fits-all solution; factors such as company size, industry, and complexity should be considered.
    • API's (Application Programming Interfaces) are increasingly used to integrate cloud-based software.
    • Machine learning can be valuable for extracting insights from large amounts of data.
    • Inbound and outbound marketing techniques are discussed.
    • Content marketing is important for attracting customers by providing valuable content.
    • Key marketing KPIs for marketeers include cost per lead and net promoter score.
    • Other important business intelligence KPIs include ROI (return on investment), churn rate (percentage of customers who leave in a certain time frame), CPC (cost per click), CTR (click-through rate), conversion rate, and ROAS (return on ad spend).
    • The concept of a Sales Funnel is depicted.
    • Important KPIs for sales management include qualitative leads, sales cycle length, customer acquisition cost (CAC), customer lifetime value (CLTV), forecast, lead sources, reasons for loss, time to first action, total sales per salesperson, number of sales activities, and target achievement.
    • Customer relationship management (CRM) tools like Salesforce, HubSpot, Pipedrive and Teamleader are essential for managing customer interactions.
    • Understanding KPIs is important for measuring the success of a sales team.
    • Production processes, work centers, bill of materials and manufacturing orders are examined.
    • Important KPIs for Operations include productivity, cycle time, throughput, downtime, manufacturing cost per unit, customer rejects, overall equipment effectiveness (OEE).
    • Different categories of goods are outlined, categorized into direct and indirect goods and services.
    • Procurement is a major role for the purchasing department
    • Key stages of the purchasing process described.
    • Important KPIs for Inventory and Warehouse management in detail.
    • Finance involves understanding internal and external reasons for accounting and financial statements.
    • Modern financial statements (balances sheet, and profit & loss statements) are a result of the accounting process

    Power BI

    • Power BI is a business intelligence tool for data analysis.
    • Power BI evolved from Power Pivot for Excel.
    • It boasts continuous updates for improved features.
    • It integrates data from various sources, including files, business systems, APIs, and databases.
    • A key component for PowerBI is Power Query, useful for Data Preparation.
    • ETL (extract, transform, and load) is a data process handled in Power Query. - It focuses on organizing and modifying data
    • DAX (Data Analysis Expressions) is a powerful formula language for calculations and analysis within Power BI.
    • DAX formulas (operators and functions) are presented
    • Visualizations (with a focus on chart types) are important for conveying insights from data.
    • The best practices for good dashboard design are described

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    Description

    This quiz explores the principles of data-driven management specifically in the context of marketing at a West-Vlaanderen college. Key topics include the role of ERP software in unifying business processes and enhancing decision-making through data insights. Understand how leveraging data effectively can streamline operations and improve efficiency in various business functions.

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