Podcast
Questions and Answers
What is the recommended action if you suspect your computer is infected with malware?
What is the recommended action if you suspect your computer is infected with malware?
- Continue accessing your online banking account as usual
- Ignore the suspicion and wait for the symptoms to worsen
- Reset your computer to factory settings
- Immediately run a malware scan on your computer (correct)
When unfamiliar transactions appear on your bank statement, what is the recommended course of action?
When unfamiliar transactions appear on your bank statement, what is the recommended course of action?
- Wait until your next statement to see if the transactions clear
- Contact your bank directly to report the suspicious activity (correct)
- Contact the merchants directly to dispute the charges
- Ignore the transactions as they may be system errors
If you receive an email requesting you to click a link to verify your bank account, what should you do?
If you receive an email requesting you to click a link to verify your bank account, what should you do?
- Call your bank using a known, trusted phone number to confirm the request (correct)
- Click on the link to verify your account
- Ignore the email as spam
- Respond to the email and ask for more information
A call claiming to be from your bank's fraud department requests your account number and PIN. What should you do?
A call claiming to be from your bank's fraud department requests your account number and PIN. What should you do?
How should you handle a situation where you believe there is suspicious activity on your bank account?
How should you handle a situation where you believe there is suspicious activity on your bank account?
What should be done if one suspects their online banking account is at risk due to a compromised computer?
What should be done if one suspects their online banking account is at risk due to a compromised computer?
What is the recommended action when you receive a text message from your bank asking you to click on a link to update your contact information?
What is the recommended action when you receive a text message from your bank asking you to click on a link to update your contact information?
When receiving a call from someone claiming to be from your bank's fraud department asking for sensitive information, what should you do?
When receiving a call from someone claiming to be from your bank's fraud department asking for sensitive information, what should you do?
What action should you take when receiving an email from what appears to be the CEO of your bank asking you to click on a link?
What action should you take when receiving an email from what appears to be the CEO of your bank asking you to click on a link?
When interacting with a customer service chatbot on your bank's website, what should you do if it requests your account details?
When interacting with a customer service chatbot on your bank's website, what should you do if it requests your account details?
How should you react if an email or message asks you to update your bank account details urgently due to a supposed security breach?
How should you react if an email or message asks you to update your bank account details urgently due to a supposed security breach?
When encountering suspicious activity on your bank account, what is the recommended course of action?
When encountering suspicious activity on your bank account, what is the recommended course of action?
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