Untitled Quiz
17 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What are two inbound advertising tactics?

  • Putting marketing messages in front of as many people as possible
  • Focusing on attracting customers by creating valuable content and experiences tailored to them (correct)
  • Creating valuable content and tailoring experiences to specific audiences (correct)
  • Using tactics that want to get an advertisement out to whoever and whenever

Digital advertising occurs only on websites.

False (B)

What does AD Exchange facilitate?

  • Buying and selling media advertising inventory (correct)
  • Creating awareness
  • Determining the historical approach of negotiating price of media inventory
  • Creating advertising networks

Demand Side Platform (DSP) helps publishers sell their ad space.

<p>False (B)</p> Signup and view all the answers

What does SSP stand for?

<p>Supply Side Platform (A)</p> Signup and view all the answers

Which of the following are considered user roles in online advertising?

<p>Visitor, Lead, Customer (B)</p> Signup and view all the answers

The first page a person sees on a website is called the ______ page.

<p>landing</p> Signup and view all the answers

The Lead Generation Page aims to capture the user's contact information immediately.

<p>False (B)</p> Signup and view all the answers

What is the significance of the Thank You page in the online customer journey?

<p>The 'Thank You' page serves as a confirmation point for successful completion of a transaction, reinforcing the purchase and encouraging further engagement, like sharing the experience with friends or exploring more products.</p> Signup and view all the answers

What is a Buyers Persona?

<p>A fictional representation of your ideal customer (D)</p> Signup and view all the answers

Why is research essential when creating Buyer Personas?

<p>To ensure the personas are based on real data and not assumptions (A)</p> Signup and view all the answers

Empathy is essential for effective online marketing.

<p>True (A)</p> Signup and view all the answers

Which layer of empathy in Design Thinking focuses on understanding how users physically interact with products and services?

<p>Functional (A)</p> Signup and view all the answers

The Buyer's Journey begins with the Decision Stage.

<p>False (B)</p> Signup and view all the answers

What is the primary purpose of the Inbound Methodology?

<p>To create a smooth customer journey and build brand loyalty (C)</p> Signup and view all the answers

What are the four key stages of the Inbound Methodology?

<p>The four stages are Attract, Convert, Close, and Delight.</p> Signup and view all the answers

Match the following terms with their corresponding definitions:

<p>Zero Moment of Truth (ZMOT) = The moment a customer interacts with a product and experiences its actual use First Moment of Truth (FMT) = The moment a customer sees a product on a shelf or in a store Second Moment of Truth (SMT) = The moment a customer researches a product online before making a purchase Customer Journey Mapping = A visual representation of a customer's interactions with a brand throughout various stages</p> Signup and view all the answers

Flashcards

Digital Advertising

Marketing communication that happens on a digital platform.

Outbound Tactics

Advertising that tries to reach many people, regardless of relevance or welcome.

Inbound Tactics

Attracting customers with valuable content tailored to them.

Ad Exchange

A platform that helps buy and sell online ad space.

Signup and view all the flashcards

Demand Side Platform (DSP)

Tool for advertisers to manage ad buying across multiple ad exchanges.

Signup and view all the flashcards

Supply Side Platform (SSP)

Tool for publishers to manage ad inventory and generate revenue.

Signup and view all the flashcards

Landing Page

First page a visitor sees on a website; designed to encourage further engagement.

Signup and view all the flashcards

Lead Generation Page

Page where visitors become leads by providing contact information.

Signup and view all the flashcards

Checkout Page

Page to complete a purchase or sign up for a service.

Signup and view all the flashcards

Thank You Page

Confirmation page after a purchase.

Signup and view all the flashcards

Buyer Persona

Representation of an ideal customer based on research.

Signup and view all the flashcards

Search Ads

Ads that appear in search engine results; focused on clicks and actions.

Signup and view all the flashcards

Display Ads

Ads focused on building brand awareness.

Signup and view all the flashcards

Conversion Funnel

Steps a user takes from initial interaction to purchase/conversion.

Signup and view all the flashcards

Real-time Bidding

Advertising inventory pricing determined by bidding in less than 100 milliseconds.

Signup and view all the flashcards

Measurable Digital Advertising

Advertising effectiveness measured accurately through specific metrics.

Signup and view all the flashcards

Empathy

Understanding others' perspectives and experiences.

Signup and view all the flashcards

Ideal Customer Profile

Categorization of potential customers, with subcategories within.

Signup and view all the flashcards

Buying Personas

Semi-fictional representations of ideal customers.

Signup and view all the flashcards

Persona Research

Gathering information about customer needs, wants, and behaviors.

Signup and view all the flashcards

Functional Empathy

Understanding how users physically interact with products.

Signup and view all the flashcards

Cognitive Empathy

Understanding user thought processes and decision-making.

Signup and view all the flashcards

Emotional Empathy

Understanding user feelings, desires, and frustrations.

Signup and view all the flashcards

Buyer's Journey

The steps a customer takes before making a purchase.

Signup and view all the flashcards

Study Notes

Digital Advertising

  • Digital advertising is any marketing communication on a digital platform
  • Outbound tactics aim to reach many people, regardless of relevance
  • Inbound tactics attract customers with valuable, tailored content
  • Digital advertising is cheaper, real-time, measurable, and far-reaching
  • Search ads generate clicks and actions
  • Display ads create brand awareness

Ad Exchange

  • Ad exchange is a platform for buying and selling advertising inventory
  • Inventory prices are determined through automated bidding (less than 100 milliseconds)
  • Demand-side platforms (DSPs) allow buyers to manage multiple ad exchanges

User Roles

  • Landing page is the first page a visitor sees; goal to capture interest
  • Lead generation page: visitors become leads when filling out forms
  • Checkout page: leads become customers after completing a purchase
  • Thank you page: confirms purchase and encourages further engagement

Buyer Personas

  • Ideal customer profile is the starting point for persona development
  • Buyer personas represent ideal customers (demographics, behaviors, motivations, and goals)
  • Buyer personas are based on actual research, not assumptions
  • Personas are semi-fictional representations of ideal customers

Inbound Methodology

  • Attract strangers via blogs, keywords, social media, and website visits
  • Convert visitors into leads with forms, newsletters, and call-to-actions
  • Close the sale by guiding prospects through the purchase process

Buyer's Journey

  • Awareness: buyer becomes aware of a problem
  • Consideration: evaluating solutions to the problem
  • Decision: selecting a specific product or service
  • Experience: leads to feedback from customers

Customer Journey Mapping

  • Visual story of customer interactions with the brand
  • Understand steps people take before making a purchase
  • Ingredients: Personas, emotions, touches, and channels

Steps for Review, Goals, and Channels

  • Review goals for products/services
  • Find the sweet spot for customer and business alignment
  • Gather data, conduct research (surveys, interviews, analytics)
  • Understand brand touchpoints and channels during pre-purchase, purchase, and post-purchase stages
  • Empathy Mapping: visualize user needs and insights
  • Create affinity diagram to organize and explain user research data
  • Create themes to organize user research data (e.g., negative experiences, pain points)

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

More Like This

Untitled Quiz
37 questions

Untitled Quiz

WellReceivedSquirrel7948 avatar
WellReceivedSquirrel7948
Untitled Quiz
55 questions

Untitled Quiz

StatuesquePrimrose avatar
StatuesquePrimrose
Untitled Quiz
50 questions

Untitled Quiz

JoyousSulfur avatar
JoyousSulfur
Untitled Quiz
48 questions

Untitled Quiz

StraightforwardStatueOfLiberty avatar
StraightforwardStatueOfLiberty
Use Quizgecko on...
Browser
Browser