Podcast
Questions and Answers
What is a key component of personalizing the customer experience?
What is a key component of personalizing the customer experience?
Who should introduce themselves to the customer?
Who should introduce themselves to the customer?
What should be offered to the customer if they choose a latte?
What should be offered to the customer if they choose a latte?
Which type of cups should NOT be used?
Which type of cups should NOT be used?
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Which aspect is NOT part of creating a personalized welcome?
Which aspect is NOT part of creating a personalized welcome?
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Study Notes
Customer Welcome Protocol
- Personalize the customer experience by addressing them by name.
- Centre Host and Service Consultant (SC) should introduce themselves using the customer's name.
- Offer a beverage.
- If the customer selects a latte, offer an INFINITI Latte Signature art.
- Avoid using paper or plastic cups.
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Description
Test your knowledge on the essential steps of the Customer Welcome Protocol. This quiz covers how to personalize the customer experience and the recommended practices for introducing staff and services. Understand the importance of addressing customers by name and offering a welcoming beverage.
