Podcast
Questions and Answers
What is a key component of personalizing the customer experience?
What is a key component of personalizing the customer experience?
- Offering a variety of beveragess
- Providing a complimentary snack
- Addressing the customer by name (correct)
- Using disposable plastic cups
Who should introduce themselves to the customer?
Who should introduce themselves to the customer?
- Both the Centre Host and the Service Coordinator (correct)
- Only the Centre Host
- The customer should introduce themselves
- Only the Service Coordinator
What should be offered to the customer if they choose a latte?
What should be offered to the customer if they choose a latte?
- INFINITI Latte Signature art (correct)
- A regular latte with no special design
- A latte made with almond milk only
- A choice of any flavored syrup
Which type of cups should NOT be used?
Which type of cups should NOT be used?
Which aspect is NOT part of creating a personalized welcome?
Which aspect is NOT part of creating a personalized welcome?
Flashcards
Personalized Welcome
Personalized Welcome
Greeting guests with their name, creating a personalized feel.
Host & SC Introductions
Host & SC Introductions
Introducing oneself and the colleagues by name to the guest.
Beverage Offer with Latte Art
Beverage Offer with Latte Art
Offering a beverage choice, and if the customer selects a latte, making it with a special INFINITI Latte Signature art.
No Paper/Plastic Cups
No Paper/Plastic Cups
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Study Notes
Customer Welcome Protocol
- Personalize the customer experience by addressing them by name.
- Centre Host and Service Consultant (SC) should introduce themselves using the customer's name.
- Offer a beverage.
- If the customer selects a latte, offer an INFINITI Latte Signature art.
- Avoid using paper or plastic cups.
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