Customer Value & Marketing Metrics Quiz
8 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What represents the economic value of a customer to the firm?

  • Customer Loyalty
  • Customer Satisfaction
  • Customer Retention
  • Customer Value (correct)
  • Which term describes the difference between what a consumer paid and their maximum willingness to pay?

  • Consumer Surplus (correct)
  • Market Value
  • Profit Margin
  • Consumer Value
  • What does Earned Media refer to?

  • Paid promotional content
  • User-generated content through ads
  • Free publicity from neutral media (correct)
  • Coverage by paid influencers
  • How is Gross Margin Ratio calculated?

    <p>Gross Margin compared to COGS</p> Signup and view all the answers

    What does Break-even Volume in Monetary Sales indicate?

    <p>Sales needed to cover fixed costs</p> Signup and view all the answers

    Which of the following is a method of adjusting prices based on demand?

    <p>Dynamic Pricing</p> Signup and view all the answers

    What is the formula for calculating Gross Margin Ratio on Selling Price?

    <p>(P[selling] - COGS) / P[selling]</p> Signup and view all the answers

    What is defined as the information the firm seeks to improve marketing decision-making?

    <p>Research Problem</p> Signup and view all the answers

    Study Notes

    • Customer Value: The economic value a customer brings to a firm.

    • Consumer Surplus: The difference between the price a consumer pays and the highest price they'd be willing to pay.

    • Earned Media: Media coverage generated by neutral sources interested in a product or story.

    • Framing: The context within which consumer decisions are made.

    Marketing Metrics & Problems

    • Gross Margin Ratio per Unit: The difference between the selling price to the next distributor and the cost of goods sold (COGS) calculated per unit.

    • Gross Margin Ratio: A proportion that compares the gross margin to the cost of goods sold.

    • Marketing Problem: A decision, action, or issue a firm faces related to marketing strategy or the marketing mix.

    • Net Present Value (NPV): The difference between the present value of cash inflows and outflows over a period.

    • Price: How firms generate revenue, create cash flow, and make a profit.

    • Research Problem: Information a firm needs to make better marketing strategy decisions.

    Market Share and Volume

    • Share in Monetary Value (MS[monetary]): The firm's sales value compared to the total market value.

    • Share in Units (MS[units]): The firm's unit sales compared to the total market units sold.

    • Unearned Media: Media coverage a firm pays for.

    • Unearned UGC: Paid endorsements/mentions from influencers or websites.

    • User-Generated Content (UGC): Content created by unpaid users.

    • Yield Management: Quickly adjusting prices based on predicted or current demand.

    • Break-even Volume in Monetary Sales (BEV[monetary sales]): The sales value needed to cover fixed costs.

    • Break-even Volume in Units (BEV[units]): The number of units needed to cover fixed costs.

    • Break-Even Volume in Market Share (BEV[market share]): The additional market share needed to break even.

    • S[units]: Quantity sold, expressed in units.

    • S[monetary]: Total sales revenue.

    • GM[cost]: Gross Margin ratio calculated using COGS.

    • GM[selling price]: Gross Margin ratio, based on the selling price.

    • BEV[units]: Calculation of break-even volume in units, using fixed costs and net profit margin per unit.

    • BEV[monetary sales]: Calculating break-even volume, in monetary sales, using the break-even volume in units and the selling price

    • BEV[unit market share]: break even volume expressed in market share, ( in units)

    • BEV[monetary market share]: break even volume expressed in market share (in monetary terms)

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    Test your knowledge on customer value concepts and essential marketing metrics. This quiz covers key topics such as consumer surplus, earned media, and marketing problems while evaluating your understanding of gross margin ratios and net present value. Challenge yourself and enhance your marketing acumen!

    More Like This

    Use Quizgecko on...
    Browser
    Browser