Customer Service Quiz

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Questions and Answers

Which of the following approaches would be appropriate if you suspect a customer may be under the influence of illicit drugs?

  • Accuse them of taking drugs
  • Show concern for their condition, asking if they are OK or need assistance (correct)
  • Throw them out
  • Ask if they have any friends in the venue who might be able to render assistance

What signs might indicate that a customer is under the influence of illicit drugs?

  • Excessive thirst and sweating
  • Excessive drowsiness and confusion (correct)
  • Excessive talkativeness and hyperactivity
  • Excessive appetite and weight gain

Why is it important to ask if the customer has any friends in the venue who might be able to render assistance?

  • To gather evidence for legal action
  • To offer support and help for the customer (correct)
  • To embarrass the customer
  • To ensure the safety of other customers

What alternative options can you offer to a customer suspected of being under the influence of illicit drugs?

<p>Ask if they would like a drink of water or a coffee (B)</p> Signup and view all the answers

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