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Customer Service Quiz

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Which of the following approaches would be appropriate if you suspect a customer may be under the influence of illicit drugs?

Accuse them of taking drugs

Show concern for their condition, asking if they are OK or need assistance (correct)

Throw them out

Ask if they have any friends in the venue who might be able to render assistance

What signs might indicate that a customer is under the influence of illicit drugs?

Excessive thirst and sweating

Excessive drowsiness and confusion (correct)

Excessive talkativeness and hyperactivity

Excessive appetite and weight gain

Why is it important to ask if the customer has any friends in the venue who might be able to render assistance?

To gather evidence for legal action

To offer support and help for the customer (correct)

To embarrass the customer

To ensure the safety of other customers

What alternative options can you offer to a customer suspected of being under the influence of illicit drugs?

<p>Ask if they would like a drink of water or a coffee</p> Signup and view all the answers

Customer Service Quiz

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Questions and Answers

Which of the following approaches would be appropriate if you suspect a customer may be under the influence of illicit drugs?

What signs might indicate that a customer is under the influence of illicit drugs?

Why is it important to ask if the customer has any friends in the venue who might be able to render assistance?

What alternative options can you offer to a customer suspected of being under the influence of illicit drugs?

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