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Questions and Answers
When a customer contact your business to ask for information about a product, what type of service are they seeking?
A customer has just purchased a product from your business and has a problem with its functionality. What type of service exhibit in the given statement?
A customer contacts your business to ask for assistance with installing or setting up a product which is Television set to place in a wall bracket. Which among the following type of service is demonstrated in the given example?
A customer contacts your business to inquire about a product's compatibility with their existing system, but they are unsure of the technical specifications. How would you determine the customer's needs and provide them with the appropriate service?
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You work for a software company that specializes in project management tools. Your company is looking to expand its customer base by targeting small businesses that may not have considered project management software before. Your task is to generate leads and convince these businesses to purchase your company's software. Which type of customer service are you providing?
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You are a customer service representative at a high-end fashion store. A customer comes in with a complaint about a jacket they purchased online, which arrived with a small tear in the sleeve. The customer demands a full refund, but you know the store's policy only allows for exchanges or store credit. Which type of customer service would be most appropriate in this situation?
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You work for a travel agency that specializes in luxury vacations. Your clients expect a high level of service and attention to detail. In order to maintain their loyalty, you need to be proactive in anticipating and addressing any potential issues before they occur. Which type of customer service are you providing?
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A customer contacts your business to report an issue with a product they recently purchased, but they are frustrated with the time it took to get through to customer service. What type of service are they seeking, and how would you address their frustration?
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A customer contacts your business to inquire about a specific product, but they are also interested in learning more about your company's history and values. What type of service are they seeking, and how would you address their inquiry?
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A customer contacts your business with a complaint about a recent purchase. They state that the product they received does not match the description on the website. What type of service are they seeking, and how would you address their complaint?
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Study Notes
Customer Service
- When a customer inquires about a product, they are seeking pre-sales support.
- Pre-sales support involves providing information to customers about a product before they make a purchase.
- This type of support is crucial in helping customers make informed buying decisions.
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Description
When a customer contacts a business to ask for information about a product, what type of service are they seeking? This quiz assesses knowledge of customer service and its various forms. Test your understanding of customer service and its applications.
