Customer Service: Handling Complaints

To apologize and do nothing to resolve the issue

To prove the customer is wrong

To transfer the call to a supervisor

To resolve the issue and improve customer satisfaction (correct)

By asking the customer to call back later

By being defensive and dismissive

By listening attentively and empathetically (correct)

By interrupting the customer to provide a solution

Providing a refund without investigating the issue

Understanding the root cause of the issue and providing a solution (correct)

Offering a quick fix to appease the customer

Finding fault with the customer's actions

<p>Verify the customer is satisfied with the resolution</p> Signup and view all the answers

<p>Enhancing customer satisfaction and loyalty</p> Signup and view all the answers