Customer Service Design Quiz
5 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the primary function of counter service in an organization?

  • To handle inquiries and complaints from customers (correct)
  • To provide consultancy services to customers
  • To conduct promotional activities for the organization
  • To manage database and technology for the organization
  • What is the main purpose of the Notice Boards & Directional Signs in front of the counter?

  • To conduct promotional activities for the organization
  • To attract customers to read (correct)
  • To manage database and technology for the organization
  • To provide consultancy services to customers
  • What is the role of the Enquiry counter in counter service?

  • To conduct promotional activities for the organization
  • To manage database and technology for the organization
  • To attract customers to read notice boards
  • To handle inquiries and complaints from customers (correct)
  • What are the characteristics of knowledgeable counter service personnel?

    <p>Accurate and well-informed</p> Signup and view all the answers

    What is the purpose of the waiting area in counter service?

    <p>To provide enough space for customers to complete a job at the counter</p> Signup and view all the answers

    More Like This

    Service Design Overview
    24 questions

    Service Design Overview

    OutstandingCosecant avatar
    OutstandingCosecant
    IT Service System Design
    37 questions
    Use Quizgecko on...
    Browser
    Browser