Customer Service Design Quiz
5 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the primary function of counter service in an organization?

  • To handle inquiries and complaints from customers (correct)
  • To provide consultancy services to customers
  • To conduct promotional activities for the organization
  • To manage database and technology for the organization
  • What is the main purpose of the Notice Boards & Directional Signs in front of the counter?

  • To conduct promotional activities for the organization
  • To attract customers to read (correct)
  • To manage database and technology for the organization
  • To provide consultancy services to customers
  • What is the role of the Enquiry counter in counter service?

  • To conduct promotional activities for the organization
  • To manage database and technology for the organization
  • To attract customers to read notice boards
  • To handle inquiries and complaints from customers (correct)
  • What are the characteristics of knowledgeable counter service personnel?

    <p>Accurate and well-informed</p> Signup and view all the answers

    What is the purpose of the waiting area in counter service?

    <p>To provide enough space for customers to complete a job at the counter</p> Signup and view all the answers

    More Like This

    Customer Service Process and Management Quiz
    5 questions
    Service Design Overview
    24 questions

    Service Design Overview

    OutstandingCosecant avatar
    OutstandingCosecant
    Use Quizgecko on...
    Browser
    Browser