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Customer Service Design Quiz
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Customer Service Design Quiz

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@EnviableNurture9485

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Questions and Answers

What is the primary function of counter service in an organization?

  • To handle inquiries and complaints from customers (correct)
  • To provide consultancy services to customers
  • To conduct promotional activities for the organization
  • To manage database and technology for the organization
  • What is the main purpose of the Notice Boards & Directional Signs in front of the counter?

  • To conduct promotional activities for the organization
  • To attract customers to read (correct)
  • To manage database and technology for the organization
  • To provide consultancy services to customers
  • What is the role of the Enquiry counter in counter service?

  • To conduct promotional activities for the organization
  • To manage database and technology for the organization
  • To attract customers to read notice boards
  • To handle inquiries and complaints from customers (correct)
  • What are the characteristics of knowledgeable counter service personnel?

    <p>Accurate and well-informed</p> Signup and view all the answers

    What is the purpose of the waiting area in counter service?

    <p>To provide enough space for customers to complete a job at the counter</p> Signup and view all the answers

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