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Questions and Answers
Which of the following is NOT a characteristic of customer service?
Which of the following is NOT a characteristic of customer service?
- It is a process for providing significant value-added benefits to the supply chain
- It always involves a third party (correct)
- It results in a value added to the product or service exchanged
- It takes place between the buyer and seller
What is the purpose of customer service?
What is the purpose of customer service?
- To provide significant value-added benefits to the supply chain (correct)
- To decrease the value added to the product or service exchanged
- To exclude third parties from the process
- To increase the cost of the product or service exchanged
How is the value added in customer service shared between the parties involved?
How is the value added in customer service shared between the parties involved?
- In a way that can be short term or long term (correct)
- Only with the third party involved
- It is not shared between the parties
- Equally between the buyer and seller
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