Customer Review Invitation Configuration Redesign

The challenges include offering a new user experience without changing the APIs, considering technical parameters for customer configuration, and overcoming the complication of the current user interface.

The main consequences are a low number of reviews received and the potential for increased difficulty in adding new features, which worsens the user experience.

The goal is to simplify and improve the user interface to increase the number of reviews received and make it easier to add new features without worsening the user experience.

<p>It is crucial because the current interface complexity leads to a low number of reviews and may worsen the user experience with any new added features.</p> Signup and view all the answers

<p>The timing and email templates for sending invites, as well as the overall complexity of the configuration interface, were identified as the main challenges to be addressed.</p> Signup and view all the answers

<p>The main consequences are a low number of reviews received and the difficulty in adding new features, which would worsen the whole user experience.</p> Signup and view all the answers

<p>The challenge is that the actual user interface to configure the sending of invites is not being used by customers because it's too complicated.</p> Signup and view all the answers

<p>The technical parameters include timing and email templates for sending invites.</p> Signup and view all the answers

<p>The goal is to rethink the user interface to configure the sending of invites in order to achieve the company's goal of getting more reviews and to make it easier to add new features without worsening the user experience.</p> Signup and view all the answers

<p>The redesigned interface allows configuring the sending of invites in terms of timing and email templates.</p> Signup and view all the answers