Customer Requests Management Quiz

The primary goal of this document is to provide detailed instructions on how to handle customer requests within Putnam Plastics Corporation.

This document covers the process of dealing with various customer requests, including documentation and compliance issues.

The Director of Quality and Regulatory Affairs is in charge of overseeing the implementation and review of this work instruction, including approving Quality Agreements.

The Director of Technical Sales is responsible for reviewing and approving sales and non-disclosure agreements.

The Quality Specialist is responsible for various tasks related to customer documentation requests, including logging, processing, and distributing requests, as well as logging closure and filing records.

The Technical Sales Department is responsible for directing customer documentation requests, along with supporting data, to the Quality team via email.

Customer Compliance requests include inquiries about animal origin, component content, conflict minerals, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), and RoHS (Restriction of Hazardous Substances).

Customer documentation requests include change notifications, non-disclosure agreements, quality agreements, report cards, safety data sheets, surveys, and forms.

The Director of Quality and Regulatory Affairs is responsible for reviewing and approving agreements, such as Quality Agreements.

The Director of Sales is responsible for reviewing and approving agreements related to sales, such as service agreements, supply agreements, and non-disclosure agreements.

The Quality Specialist handles various tasks related to processing customer requests, including logging, processing, and distributing requests.

If the agreement requires edits, the Quality Specialist communicates the redlines to the customer and waits for their response. If no response is received within 90 days, the process moves on to step 9.

The redlines are changes or revisions that need to be made to the agreement to meet the customer's requirements and ensure compliance.

The agreement must be approved by all parties involved in the process to ensure a harmonious business relationship and compliance with all relevant regulations.

A detailed description of the actions to be taken for each step in the process of handling customer requests.

This document covers the process for handling customer requests, encompassing the management of documentation, compliance issues, and other requests from customers.

The Quality Specialist creates a folder in the S:\Quality drive to store all information and documents related to the customer's request. This folder includes the customer's name and the unique request log number.

This step involves sending an email to the customer acknowledging receipt of their request. This email provides confirmation and informs the customer that their request is being processed.

This step involves forwarding the customer's agreement to the appropriate individuals or departments within Putnam Plastics Corporation for review and approval.

The Director of Quality and Regulatory Affairs is responsible for overseeing the implementation and review of this work instruction. They also play a key role in approving Quality Agreements.

The Technical Sales Department is responsible for directing customer documentation requests, along with supporting data, to the Quality team via email.

The Technical Sales Department is responsible for reviewing and approving sales and non-disclosure agreements.

When a customer requests compliance information, the Quality Specialist must create a unique folder in the S:",

The customer needs to review and sign the PPC statement before it can be sent to them.

The completed customer compliance requests files are moved to a "Closed" folder within the S:",

The 'Customer Compliance Request Log' tracks the entire process of each compliance request and includes details like the request status and date of completion.

A Quality Specialist is responsible for creating a folder in the 'S:",

When a new compliance request is received, the initial step involves sending an email to the customer. This email acknowledges receipt and informs them that the Quality Specialist is handling their request.

The Quality Specialist is directly responsible for ensuring the compliance information is appropriately compiled and sent to the customer.

The supplier attachments are considered proprietary information and cannot be shared with the customer. Only the signed PPC statement is sent to them.

When an agreement is revised, the old version is considered 'disposed of' in the eQMS system by marking the disposal date and a note referencing the new agreement record.

The Customer Agreement Log is a document kept in SharePoint that keeps track of customer requests and associated requirements. It serves as a central repository for customer documentation requests.

The Quality Specialist reviews the agreement for any special requirements regarding record retention beyond the standard 7-year minimum and makes necessary adjustments to the Customer Record Retention List.

A Change Control Order (CCO) is used to update the Customer Record Retention List if any specific customer requirements need to be incorporated.

The Quality Specialist is responsible for checking if a revision to a previous agreement has been recorded correctly in the system. They ensure the old agreement is marked as 'disposed of' with the correct details.

Customer requests can be diverse, including inquiries about product origin, components, compliance regulations like REACH or RoHS, and document requests like safety data sheets or forms.

The Technical Sales Department is responsible for forwarding customer documentation requests to the Quality team for processing.

The Customer Record Retention List, a central document in the Quality Management System, outlines the retention requirements for different types of customer-related records.

A unique identifier assigned to each customer request, including the customer's name. Example: SLPlasticSolutions_1116.

This step involves sending an email to the customer confirming that their request has been received and is being processed.

The information about the raw materials used in the final product is gathered by reviewing Certificates of Analyses and Bills of Materials, and accessing completed work orders.

This log lists suppliers and contains information about their compliance with Putnam Plastics' standards.

If the component part number is found in the Supplier Compliance Log, continue to step 5.2. If not, go to step 6.

Once the agreement is approved by all parties, the Quality Specialist completes the Customer Compliance Request Log and files all the relevant documents in the customer's folder.

The redlines are changes or revisions to the agreement that are needed to meet the customer's requirements and ensure compliance. The Quality Specialist sends the redlines to the customer and waits for their response.