Podcast
Questions and Answers
What should be included in the delivery process for a client if it is a 3S facility?
What should be included in the delivery process for a client if it is a 3S facility?
What is one of the responsibilities during the customer onboarding process?
What is one of the responsibilities during the customer onboarding process?
Which item should be shared with the client for future reference after ownership?
Which item should be shared with the client for future reference after ownership?
What should the sales consultant inform the customer if the service is not located within the same facility?
What should the sales consultant inform the customer if the service is not located within the same facility?
Signup and view all the answers
What should be included in the follow-up email to the client?
What should be included in the follow-up email to the client?
Signup and view all the answers
Study Notes
Customer Onboarding for Ownership
- Aftersales Consultant Introduction: Provide the customer with the Aftersales Consultant's business card for future contact.
- Service Department Tour: If possible (3S facility), include a service department tour during delivery.
- First Service Appointment: Help the customer schedule their first service appointment.
- Vehicle Information Resources: Explain where to find vehicle information (owner's manual, owner's apps, INFINITI VALET).
- Shared Documents & Contacts: Provide follow-up email with related documents, links, and important contacts (roadside assistance, insurance, service details) – this should be recorded in the DMS.
- Out-of-Location Service: For service outside the facility, inform the customer a service advisor will contact them within 48 hours.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
This quiz focuses on the essential steps in customer onboarding for vehicle ownership. Key topics include introducing Aftersales Consultants, scheduling service appointments, and providing vital vehicle information resources. Understanding these procedures enhances customer satisfaction and facilitates a smooth ownership experience.
