Customer Loyalty & Retention Strategies

A primary goal for marketers is to attract and retain ______.

Providing exceptional customer ______ is essential to create a positive experience.

A positive customer experience can inspire customers to tell others about your ______.

Customer loyalty refers to the strength of the relationship between a customer and a ______.

Loyal customers are more likely to recommend a brand to their friends and ______.

Acquiring new customers tends to cost more than maintaining a healthy relationship with ______ ones.

Customer service impacts loyalty; unhelpful service may cause customers to reconsider their ______.

Research shows that customers are more likely to recommend if they have had a positive customer service ______.

Incorporating interactive games like a wheel of fortune or ______ can add an element of surprise and excitement.

A study made by YouGov and Playable showed that 51% of participants agreed that winning a ______ was more valuable than being given one.

By incorporating ______ into your loyalty program, you can create a sense of excitement and competition among your customers.

Customer loyalty is essential for the long-term success of any ______.

Playable is a leading gamification ______ that can help you achieve your goals.

A majority of successful companies consider long-term customer ______ to be a top priority.

Excellent customer service creates a positive emotional connection between the customer and the ______.

Providing prompt and effective solutions to customer issues creates a strong sense of ______ and loyalty.

Poor customer service can lead to dissatisfaction and ultimately result in customer ______.

Companies should prioritize getting to know their customers on a deeper ______.

Utilizing email marketing can help companies connect with customers ______.

Live chat software allows companies to communicate with their website visitors in ______ via chat windows.

Actively seeking customer feedback pairs perfectly with customer ______.

Gamification adds game-like elements such as ______, rewards, and point systems.

A company that provides effective customer service can bolster customer ______.

Companies can use personalized emails to make customers feel ______.

Feedback from customers can be obtained through quick ______ at the end of an email.

Using customer service tools can strengthen that ______ between businesses and customers.

Companies need to provide a pleasant customer experience to avoid negative ______.

Creating a points system rewards customers for each purchase they make, with higher points for ______ purchases.