Customer Impressions
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Questions and Answers

What is one way to impress customers according to the text?

  • Send them frequent promotional emails
  • Offer them something they didn't know they needed (correct)
  • Provide discounts on popular products
  • Offer a wide range of products without focusing on specific needs
  • What does the text encourage regarding customer impressment?

  • Getting creative with impressing customers (correct)
  • Sticking to traditional methods of customer service
  • Focusing solely on product quality
  • Avoiding any form of customer engagement
  • What is the author's approach to sharing ideas in the text?

  • Providing a comprehensive list of customer impressment techniques
  • Focusing on theoretical concepts without practical suggestions
  • Relying on examples from other companies without brainstorming
  • Sharing a few ideas to get started and encouraging original thinking (correct)
  • What is the author challenging the audience to do?

    <p>Brainstorm and think of their own customer impressment ideas</p> Signup and view all the answers

    What is the primary focus when impressing customers according to the text?

    <p>Helping customers fall in love with the service and become loyal fans</p> Signup and view all the answers

    Customers always come to a company for a specific product or service and are fully aware of all other options available to them.

    <p>False</p> Signup and view all the answers

    The text suggests that understanding the customers' pain points is important in impressing them.

    <p>True</p> Signup and view all the answers

    The author encourages the audience to think creatively and come up with their own original ideas to impress customers.

    <p>True</p> Signup and view all the answers

    The text mentions that in the following lectures, specific examples from other companies will be discussed.

    <p>True</p> Signup and view all the answers

    One way to impress customers according to the text is to offer them something they didn't know they needed.

    <p>True</p> Signup and view all the answers

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