Customer Data Transparency Quiz

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Questions and Answers

What do the authors suggest about the impact of opaque data collection on consumer trust?

  • It strengthens consumers’ trust over time
  • It has no impact on consumer trust
  • It undermines consumers’ trust in the long run (correct)
  • It only affects short-term trust

According to the survey results, how does the perceived value of consumer data change as its uses shift?

  • The perceived value remains constant regardless of its uses
  • The perceived value rises as its uses shift from benefiting the consumer to benefiting the company (correct)
  • The perceived value is unrelated to its uses
  • The perceived value decreases as its uses shift from benefiting the consumer to benefiting the company

What do consumers generally expect in return for data used to target marketing?

  • They expect the same in return as for other data uses
  • They expect less in return
  • They have no expectations for targeted marketing data
  • They expect more in return (correct)

According to the article, what type of data do consumers place higher value on?

<p>Detailed, predictive profiles created through analytics (A)</p> Signup and view all the answers

How do companies tend to be with the information they collect and resell?

<p>Opaque (D)</p> Signup and view all the answers

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