Currency Note Exchange Procedures
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Questions and Answers

What should a bank do if a customer presents more than 20 soiled notes with a total value exceeding ₹5,000?

  • Refuse to exchange the notes.
  • Exchange the notes over the counter, free of charge.
  • Advise the customer to tender the notes to the Issue Office.
  • Accept the notes against a receipt and credit the value later. (correct)

    • What is the maximum number of soiled notes a bank is obligated to exchange over the counter, free of charge?

  • 20 (correct)
  • 5
  • 50
  • 10

    • Where should a customer bring extremely brittle, burnt, or charred notes that cannot be handled normally?

  • The currency chest branch.
  • The designated branch.
  • Any bank branch.
  • The Issue Office. (correct)

    • What is the maximum number of mutilated notes that non-chest branches are required to adjudicate and pay the exchange value over the counter?

    <p>5</p> Signup and view all the answers

    What is the maximum time a non-chest branch can take to adjudicate mutilated notes and inform the customer of the probable payment date?

    <p>30 days</p> Signup and view all the answers

    Where can a customer find information on the rules and procedures for exchanging mutilated and imperfect notes?

    <p>The RBI website.</p> Signup and view all the answers

    According to the provided text, what is the general approach for dealing with mutilated notes in designated branches?

    <p>Designated branches are expected to follow the procedures outlined in Part III of the Note Refund Rules, 2009.</p> Signup and view all the answers

    Which of these circulars specifically deals with the delegation of full powers to Public Sector Banks (PSBs) for note exchange?

    <p>173/CL.1/84/85</p> Signup and view all the answers

    In which year was the scheme for delegating full powers to PSBs for handling defective notes first implemented?

    <p>1987</p> Signup and view all the answers

    Which of the following circulars deals with the handling of defective notes with an 'To Claims' stamp from RBI Issue Offices?

    <p>G.8/CL-1(PSB)-89/90</p> Signup and view all the answers

    Which of these circulars focuses on training PSBs in the handling of defective notes?

    <p>G.66/CL.1(PSB)-88/89</p> Signup and view all the answers

    Which document addresses the procedure for exchanging defective ₹500 notes at PSB branches?

    <p>G-108/CL-1(PSB)(Gen)- 89/90</p> Signup and view all the answers

    Which circular tackles the issue of deliberately mutilated notes and their subsequent adjudication?

    <p>S.12/CL-1(PSB)-88/89</p> Signup and view all the answers

    Which of the following documents tackles the issue of currency notes being defaced with writing or slogans?

    <p>189/CL.2/86/87</p> Signup and view all the answers

    Which circular focuses on the procedure for affixing 'PAY' and 'REJECT' stamps on defective notes?

    <p>185/CL-1(PSB)-86/87</p> Signup and view all the answers

    What was the purpose of the notification issued on 20.12.2010?

    <p>To withdraw 25 paise and below coins.</p> Signup and view all the answers

    Which document notified the acceptance of small denomination notes and coins?

    <p>RBI/2006-07/349/DCM</p> Signup and view all the answers

    When was the notification regarding the Note Refund Rules issued?

    <p>13.9.2009</p> Signup and view all the answers

    What was one of the functions of the currency chest branches as per the exchange facilities document?

    <p>To provide facilities for coin exchange.</p> Signup and view all the answers

    Which year was the delegation of note exchange powers to banks documented?

    <p>2001-02</p> Signup and view all the answers

    How many times were complaints regarding non-acceptance of 25 paise and below coins recorded in the documents?

    <p>Three times</p> Signup and view all the answers

    Which institution delegated full note exchange powers to currency chest branches of Public and Private Sector Banks?

    <p>Reserve Bank of India</p> Signup and view all the answers

    Which document discusses providing facilities to the public for coin and note exchange?

    <p>DCM(NE)No.310</p> Signup and view all the answers

    What was the purpose of the RBI (NR) Rules as they were established in the 1990s?

    <p>To facilitate the exchange of defective notes</p> Signup and view all the answers

    What was one of the key issues addressed by multiple notifications related to coins?

    <p>Non-acceptance complaints for coins of 25 paise and below.</p> Signup and view all the answers

    When was the first delegation of full powers for exchange of defective notes to branches of Public Sector Banks established?

    <p>1993</p> Signup and view all the answers

    How is the exchange of defective notes publicized according to the RBI (NR) Rules?

    <p>By displaying information at bank branches</p> Signup and view all the answers

    Which year did the RBI liberalize the acceptance of cut notes?

    <p>1996</p> Signup and view all the answers

    Which RBI rule pertains to the delegation of powers for the exchange of defective notes specifically to private sector banks?

    <p>RBI NR Rules, 1975</p> Signup and view all the answers

    What is one key feature of the RBI (NR) rules implemented since the 1990s?

    <p>Delegation of exchange powers to designated branches</p> Signup and view all the answers

    What significant decision was made regarding the disposal of notes bearing PAY/PAID stamps in 1997?

    <p>They could be exchanged by the public over the counter</p> Signup and view all the answers

    What is the primary method for remitting full value paid notes from bank branches to the Issue Offices?

    <p>Remitted to chest branches and then to Issue Offices</p> Signup and view all the answers

    According to the content, how are half value paid notes and rejected notes handled by chest branches?

    <p>They can be sent by post or remitted separately with full value paid notes.</p> Signup and view all the answers

    What is the required frequency for chest branches to submit a statement of notes adjudicated to the Issue Offices?

    <p>Monthly</p> Signup and view all the answers

    What happened to coins of 25 paise and below on June 30, 2011?

    <p>They ceased to be legal tender for payments.</p> Signup and view all the answers

    What is the role of Regional Managers/Zonal Managers in the monitoring of note and coin disposal?

    <p>They conduct surprise visits to branches and report compliance to the Head Office.</p> Signup and view all the answers

    What action is taken by the Head Office regarding non-compliance with note and coin disposal instructions?

    <p>Taking prompt remedial action.</p> Signup and view all the answers

    Which of these is NOT a topic addressed in the Master Circular dated July 02, 2018?

    <p>Process for adjudicating notes at branch level</p> Signup and view all the answers

    Based on the Master Circular, which of the following is NOT a subject covered by the consolidated list of circulars/notifications?

    <p>Disposal of uncurrent notes and rejected coins</p> Signup and view all the answers

    Which of these facilities are NOT specifically mandated to be provided by bank branches to the public?

    <p>Refund of lost or stolen currency notes</p> Signup and view all the answers

    What is the primary purpose of the 'Reserve Bank of India (Note Refund) Rules, 2009'?

    <p>To provide guidelines for banks on handling and exchanging currency</p> Signup and view all the answers

    What is the significance of the expanded definition of a 'soiled note'?

    <p>It clarifies a previously ambiguous term related to currency notes</p> Signup and view all the answers

    According to the information, what is the difference between a 'soiled note' and a 'mutilated note'?

    <p>A soiled note is damaged due to wear and tear while a mutilated note is missing parts</p> Signup and view all the answers

    In which specific situations can soiled notes be accepted?

    <p>Both for payment of government dues and credit to accounts of the public maintained with banks</p> Signup and view all the answers

    Which of these is a key provision of the Reserve Bank of India (Note Refund) Rules, 2009 concerning bank branches?

    <p>Branches are delegated the power to exchange mutilated and defective notes free of charge</p> Signup and view all the answers

    What are the conditions for accepting a two-piece note as a 'soiled note'?

    <p>Both pieces must be from the same note and form the entire note, with no missing essential features</p> Signup and view all the answers

    What is the primary purpose of the 'wide publicity' mentioned in the provided content?

    <p>To ensure that the public is aware of the available facilities offered by banks</p> Signup and view all the answers

    Study Notes

    Master Circular - Facility for Exchange of Notes and Coins

    • Issued July 2, 2018, updated January 14, 2019
    • Issued by the Reserve Bank of India (RBI) to all banks
    • Refers to a previous Master Circular (July 3, 2017) on the same topic
    • A revised version is provided for information and necessary action
    • This Master Circular is available online at www.rbi.org.in

    Facility for Exchange of Notes and Coins at Bank Branches

    • All bank branches are required to provide the following services:
      • Issuing fresh notes and coins of all denominations on demand
      • Exchanging soiled, mutilated, or defective notes (some exceptions apply for small finance banks & payment banks)
      • Accepting coins and notes for transactions or exchange (coins of ₹1 and ₹2 are preferential by weight)
    • Branches should provide these services on all working days without discrimination; exceptions include those previously made for a select few branch type(s) on a specific Sunday(s) of the month.
    • Availability and contact detail of participating branches should be widely publicized for the benefit of the public.
    • No branches should refuse to accept small denomination notes or coins.

    Reserve Bank of India (Note Refund) Rules, 2009 - Delegation of Powers

    • No one is entitled as a right to recover the value of any lost, stolen, mutilated, or imperfect currency note from the government or the RBI
    • However, RBI may prescribe certain circumstances and conditions for refunds
    • Banks are granted powers under Rule 2(j) of RBI (Note Refund) Rules, 2009 to exchange mutilated or defective notes at no cost

    Liberalized Definition of a Soiled Note

    • A soiled note is defined more broadly to include notes that are dirty from normal wear and tear, or two-piece notes pasted together if complete.
    • These notes can be used for payment of government dues and for crediting accounts in banks.
    • These notes are not to be reissued to the public and are forwarded to RBI offices for processing.

    Mutilated Notes - Presentation and Passing

    • Mutilated notes (notes with missing sections, or notes consisting of more than two pieces) can be presented to any bank branch.
    • These notes are accepted and classified in accordance with the RBI (Note Refund) Rules, 2009

    Extremely Brittle, Burnt, Charred, Stuck-Up Notes

    • Notes that are extremely brittle, badly burnt, charred, or stuck together inseparably are not accepted for exchange
    • Customers should instead transfer these to the relevant Issue office for adjudication.

    Procedure for Exchange of Soiled/Mutilated/Imperfect Notes

    • Different procedures apply depending on the small number or bulk of the notes presented.
    • Banks may charge fees based on the circumstances and number of notes presented
    • Customer service charges may be levied for large note exchanges.
    • Aggrieved parties can approach the Banking Ombudsman according to the prescribed process.

    Exchange of Mutilated and Imperfect Notes

    • Designated branches may follow the procedure in Part III of NRR, 2009
    • Other branches have a specific procedure for the adjudication of small or large numbers of notes.

    Notes Bearing "PAY"/"PAID"/"REJECT" Stamps

    • Branch managers or those in charge of accounts or cash act as the prescribed officer in a branch.
    • Their task is to adjudicate notes according to the 2009 rules and record their order by initialing the stamp; stamps are kept securely.
    • Notes already stamped (PAY/PAID/REJECT) cannot be re-presented for payment in a bank.

    Notes Bearing Slogans/Political Messages

    • Notes with slogans or political messages are not considered legal tender and will be rejected in accordance with RBI Rule 6(3) (iii) of the 2009 rules.

    Deliberately Cut Notes

    • Deliberately cut, torn, altered, or tampered notes are not accepted according to Rule 6 (3) (ii) of 2009 rules.
    • Clear evidence of fraudulent intent is required for rejecting these notes.
    • Reports should note tenderer details and be submitted to the deputy/general manager.

    Training

    • The Issue Offices offer training programs for the prescribed officers in bank branches to improve their expertise in the process of adjudicating defective notes.

    Display of Notice Board

    • Each branch should post a board stating that it accepts and exchanges soiled, mutilated, and imperfect notes

    Disposal of Notes Adjudicated at Bank Branches

    • Full-value paid notes are treated as chest remittances.
    • Half-value notes and rejected notes are processed separately.
    • Monthly statements must be submitted to issue offices showing the amount of notes evaluated.

    Uncurrent Coins

    • Coins below 25 paise are no longer legal tender since December 20, 2010.

    Monitoring and Control

    • Regional Managers/ Zonal Managers of the banks are responsible for monitoring and taking remedial action on branches showing non-conformities.
    • Non-compliance with these instructions are violations of RBI procedures.

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    Related Documents

    RBI Master Circular on Note and Coin Exchange July 2018 PDF

    Description

    Test your knowledge on the protocols for exchanging mutilated and soiled currency notes at banks. This quiz covers customer obligations, exchange limits, and official procedures related to damaged banknotes. Improve your understanding of how banks handle currency notes effectively.

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