Cultural Values and Consumer Behavior

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Questions and Answers

Which attitude towards uncontrollable events is more common in fatalistic societies?

  • Overcoming challenges
  • Accepting events as they occur (correct)
  • Making formal complaints
  • Seeking improvement

Americans generally consider nature to be something to be admired.

False (B)

What organization has conducted a global comparison of values across nearly 100 countries since 1981?

World Values Survey

People in societies with a more ________ attitude tend to make fewer formal complaints after an unsatisfactory purchase.

<p>fatalistic</p> Signup and view all the answers

Match the following views on nature with the corresponding societies:

<p>Americans = Nature is something to be overcome or improved Northern Europeans = Nature is something to be admired and valued</p> Signup and view all the answers

What are the three categories of values that impact consumer behavior?

<p>Self-oriented, Other-oriented, Environment-oriented (A)</p> Signup and view all the answers

Self-oriented values are primarily focused on the needs and desires of the group rather than the individual.

<p>False (B)</p> Signup and view all the answers

What is instrumental materialism?

<p>The acquisition of things to enable one to do something.</p> Signup and view all the answers

Many _______ in Asia consume vegetarian meals on the first and fifteenth day of each lunar month.

<p>Buddhists</p> Signup and view all the answers

Which of the following is an example of values affecting consumer behavior?

<p>Choosing a brand based on its environmental sustainability (C)</p> Signup and view all the answers

Match the following terms with their definitions:

<p>Instrumental materialism = Acquisition of things to enable one to do something Terminal materialism = Acquisition of items for the sake of owning the item itself Other-oriented values = Relationships between individuals and groups Self-oriented values = Objectives and approaches that reflect the individual</p> Signup and view all the answers

What role does religion play in consumer behavior in Thailand?

<p>Religion plays a significant role in shaping consumer behaviors, including dietary practices and ethical studies.</p> Signup and view all the answers

Democratic societies typically value individual rights over the rights of the group.

<p>True (A)</p> Signup and view all the answers

What percentage of older generations in parts of Latin America view work as a negative pursuit?

<p>100% (B)</p> Signup and view all the answers

In cultures that value individualism, collective activity is often prioritized over personal initiative.

<p>False (B)</p> Signup and view all the answers

What does instrumental materialism refer to?

<p>The acquisition of things to enable one to do something.</p> Signup and view all the answers

In Muslim cultures, there is a strong emphasis on _____ in the context of sensual gratification.

<p>modesty</p> Signup and view all the answers

Match the following terms related to materialism with their definitions:

<p>Instrumental materialism = Acquisition of things to enable action Terminal materialism = Acquisition of items for the sake of owning them Belk's dimensions of materialism = Possessiveness, non-generosity, envy Materialism = Valuing wealth and possessions highly</p> Signup and view all the answers

Which generation showed a lower view of work as a negative pursuit in both the US and Hong Kong?

<p>Younger generations (C)</p> Signup and view all the answers

Diversity is valued more highly than uniformity in cultures that embrace a variety of beliefs.

<p>True (A)</p> Signup and view all the answers

What societal view does a high score on Belk's dimensions of materialism indicate?

<p>A person places more value on materialism.</p> Signup and view all the answers

In a collectivist culture, consumption decisions are often based on _____ consensus.

<p>group</p> Signup and view all the answers

Match the following orientations with their descriptions:

<p>Youth-oriented = Focus on the needs of children Age-oriented = Value wisdom from older generations Competitiveness = Success by excelling beyond others Cooperation = Success through collaboration with others</p> Signup and view all the answers

Which country is identified as the cleanest according to an environmental performance index?

<p>Iceland (D)</p> Signup and view all the answers

The emphasis on cleanliness is less pronounced in the US compared to other countries.

<p>False (B)</p> Signup and view all the answers

What is one example of terminal materialism?

<p>Owning a piece of art.</p> Signup and view all the answers

High levels of _____ may lead to acceptance of comparative advertisements in competitive societies.

<p>competitiveness</p> Signup and view all the answers

Flashcards

Values

Beliefs about what is important in life, shaping both desired goals and methods to achieve them.

Self-Oriented Values

Focuses on individual desires and aspirations, shaping their outlook on life.

Individual vs. Collective Rights

Reflects the importance of individual rights compared to collective rights within a society.

Instrumental Materialism

Acquiring possessions to facilitate achieving something, like buying tools for building a house.

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Terminal Materialism

Acquiring possessions purely for the sake of owning them, regardless of their practical use.

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Other-Oriented Values

Values that reflect the importance of relationships and interactions between individuals and groups within a society.

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Work Ethic

The cultural importance placed on work compared to leisure, and the value of exceeding work expectations.

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Religiosity

The degree to which a society values religion and religious practices in daily life.

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Problem-solving Orientation

The belief that challenges and difficulties should be actively addressed and overcome.

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Fatalistic View

The belief that events are predetermined and beyond human control.

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Fatalism and Consumer Behavior

The tendency for people in fatalistic societies to avoid formal complaints when dissatisfied with a purchase.

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Nature as Resource

The view that nature is a resource to be controlled and manipulated for human benefit.

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Nature as Sacred

Prizing and protecting the environment, often viewing nature as something to be preserved.

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Instant vs. Delayed Gratification

The extent to which a society values instant gratification over delayed gratification. This affects how people think about saving, spending, and using credit, leading to cultural differences in consumption habits.

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Sensual Gratification vs. Abstinence

How much importance a society places on the pleasure derived from consuming food, drink, or engaging in sexual activity. This impacts marketing strategies as cultures may have different levels of modesty and acceptance of explicit content.

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Materialism vs. Minimalism

The extent to which a culture values the accumulation of material possessions. It can be separated into instrumental materialism (acquiring goods to accomplish something) and terminal materialism (owning items for the sake of owning them).

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Individualism vs. Collectivism

The degree to which a culture emphasizes individual achievement and independence over group harmony and conformity. This influences consumption patterns as individuals may prioritize personal preferences or seek consensus from others.

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Diversity vs. Uniformity

The extent to which a society embraces diversity in religious beliefs, ethnic backgrounds, and political views. It influences the acceptance of various tastes and preferences in consumer markets.

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Extended vs. Nuclear Family

The strength of obligations to family members, both immediate and extended. This influences consumption patterns as families may shop together and make decisions collectively.

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Youth vs. Age

The degree to which a culture values older members of society, recognizing wisdom and experience. This affects how age is portrayed in leadership roles and marketing campaigns.

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Competitiveness vs. Cooperation

Whether success is achieved through individual competition or collaborative efforts. This influences advertising strategies and the acceptance of comparative advertisements.

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Cleanliness

The extent to which a society prioritizes cleanliness beyond basic health requirements, influencing preferences for hygiene products and marketing strategies.

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Tradition vs. Change

The degree to which a society readily accepts change and innovation. This influences the speed at which new products and ideas are embraced.

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Risk-Taking vs. Security

The value placed on risk-taking and ambition versus security and stability. This influences consumption patterns and the appeal of advertisements that highlight status and wealth.

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Environment-Oriented Values

A society's relationship with its economic, technological, and physical environment. It encompasses cultural values regarding environmental responsibility, sustainability, and cleanliness.

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Study Notes

Cultural Values and Consumer Behavior

  • Values represent a society's ideals regarding what's important and how to pursue them.
  • Democratic and modern societies often prioritize liberty, equality, and individual rights, while traditional societies might emphasize group or tribal rights.
  • Values influence consumer behavior through attitudes and actions, as demonstrated by the value-attitude-behavior hierarchy model.
  • Cultural values affecting consumer behavior fall into three categories: self-oriented, other-oriented, and environment-oriented.

Self-Oriented Values

  • These values reflect individual goals and priorities in life.
  • Religiosity: Religious practices significantly influence consumer behavior, from dietary choices to societal rituals. Examples include observing religious holidays, dietary restrictions (halal, kosher, vegetarianism), and monastic practices.
  • Materialism: Two types exist: instrumental (acquiring items for a purpose) and terminal (acquiring items for the sake of owning them).
  • Work ethic: The value placed on work versus leisure differs across cultures. While work is sometimes viewed negatively, particularly in older generations of Latin America, generations in other cultures, like the US and Hong Kong, might share a similar negative view.

Other-Oriented Values

  • These values depict relationships among individuals and groups within a society.
  • Individualism vs. collectivism: Cultures valuing individual initiative might lead to more personalized consumer decisions, whereas collectivist cultures focus on group consensus. Consumer attitudes towards foreign products and advertising can be influenced by this value.
  • Diversity vs. uniformity: Societies embracing diversity accept a broader range of tastes and preferences, unlike those prioritizing uniformity.
  • Extended vs. nuclear family: The strength of family obligations varies across cultures. Extended families might shop together, while nuclear families might make decisions independently.
  • Youth vs. age: Societies valuing older generations might have different consumer priorities than those focusing on youth and modernity.
  • Competitiveness vs. cooperation: The tendency towards competition or cooperation influences advertising acceptance. Competition-driven societies might embrace comparative ads, while cooperation-focused societies view them negatively.

Environment-Oriented Values

  • These values address a society's relationship with its economic, technical, and physical environment.
  • Cleanliness: The degree to which cleanliness is prioritized beyond basic health needs varies. This impacts consumer goods such as hygiene products.
  • Tradition vs. change: The comfort level with accepting change varies; some cultures easily adapt to new products and concepts, while others are more hesitant.
  • Risk-taking vs. security: Societies valuing status or wealth might find ads emphasizing these appealing. Risk-taking and security orientation influences consumer decisions.
  • Problem-solving vs. fatalism: Societies with a problem-solving approach might react more actively to unsatisfactory purchases. A fatalistic approach may lead to less complaint.
  • Nature: Attitudes towards nature vary, influencing consumer behavior like packaging preferences and recycling practices.

Global Values

  • The World Values Survey has been comparing values across many countries since 1981. Its data and methodology are available online.

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