Podcast
Questions and Answers
What is Hofstede’s dimension that refers to the extent to which less powerful members of a society accept unequal power distribution?
What is Hofstede’s dimension that refers to the extent to which less powerful members of a society accept unequal power distribution?
- Power distance (correct)
- Individualism
- Uncertainty avoidance
- Masculinity
In which type of culture do people prioritize the goals of the group over their personal aspirations?
In which type of culture do people prioritize the goals of the group over their personal aspirations?
- Individualistic culture
- Collectivist culture (correct)
- Long-term oriented culture
- Masculine culture
Which dimension of cultural variability reflects the degree to which a society feels uncomfortable with uncertainty?
Which dimension of cultural variability reflects the degree to which a society feels uncomfortable with uncertainty?
- Power distance
- Long-term orientation
- Uncertainty avoidance (correct)
- Masculinity
What is the term for the process by which individuals learn the values and practices of their own culture?
What is the term for the process by which individuals learn the values and practices of their own culture?
How do individuals in individualistic cultures typically react to group demands when they become too costly?
How do individuals in individualistic cultures typically react to group demands when they become too costly?
What is the process by which individual identities get submerged within a group?
What is the process by which individual identities get submerged within a group?
What describes the tendency for group members to seek riskier alternatives after group discussion?
What describes the tendency for group members to seek riskier alternatives after group discussion?
What type of social influence occurs when a person conforms to meet the expectations of a group for social acceptance?
What type of social influence occurs when a person conforms to meet the expectations of a group for social acceptance?
Which phenomenon refers to a decrease in personal effort when working in a group?
Which phenomenon refers to a decrease in personal effort when working in a group?
What effect describes the phenomenon where discussions among like-minded individuals strengthen existing attitudes?
What effect describes the phenomenon where discussions among like-minded individuals strengthen existing attitudes?
What is known as the non-conforming behavior that leads to positive impressions under certain conditions?
What is known as the non-conforming behavior that leads to positive impressions under certain conditions?
How does group size affect the likelihood of an individual member being singled out?
How does group size affect the likelihood of an individual member being singled out?
In online environments, how are consumers influenced by the popularity of a product?
In online environments, how are consumers influenced by the popularity of a product?
What are the two main types of needs identified in the content?
What are the two main types of needs identified in the content?
How do marketers play a role in consumer needs?
How do marketers play a role in consumer needs?
Which type of need is characterized by achieving practical benefits?
Which type of need is characterized by achieving practical benefits?
What is the impact of a larger gap between desired and current states on motivation?
What is the impact of a larger gap between desired and current states on motivation?
What main psychological theory contrasts the biological needs focus on arousal?
What main psychological theory contrasts the biological needs focus on arousal?
Which of the following is not considered a biogenic need?
Which of the following is not considered a biogenic need?
What primarily drives hedonic needs?
What primarily drives hedonic needs?
What dictates the urgency felt by a consumer to fulfill a need?
What dictates the urgency felt by a consumer to fulfill a need?
What is a want in the context of consumer behavior?
What is a want in the context of consumer behavior?
Which term describes the motivation to reach a goal reflected by the willingness to expend energy?
Which term describes the motivation to reach a goal reflected by the willingness to expend energy?
What does homeostasis refer to in the context of behavior?
What does homeostasis refer to in the context of behavior?
What motivates consumers to adopt substitute goals?
What motivates consumers to adopt substitute goals?
What characterizes promotion-focus in regulatory focus theory?
What characterizes promotion-focus in regulatory focus theory?
Which of the following best describes prevention-focus in consumer behavior?
Which of the following best describes prevention-focus in consumer behavior?
What happens when a person fails to achieve a goal, according to the discussed theories?
What happens when a person fails to achieve a goal, according to the discussed theories?
In consumer behavior, what is an avoid negative goal?
In consumer behavior, what is an avoid negative goal?
What does the looking-glass self refer to?
What does the looking-glass self refer to?
How do consumers create or maintain their identity according to the content?
How do consumers create or maintain their identity according to the content?
What is the primary focus of the Fishbein Multi-Attribute model?
What is the primary focus of the Fishbein Multi-Attribute model?
What does symbolic self-completion theory predict about individuals with an incomplete self-definition?
What does symbolic self-completion theory predict about individuals with an incomplete self-definition?
What are the three stages of the perceptual process?
What are the three stages of the perceptual process?
In the Theory of Planned Behavior, which element is crucial for understanding social influences on decision-making?
In the Theory of Planned Behavior, which element is crucial for understanding social influences on decision-making?
Which of the following best describes the involvement paradox?
Which of the following best describes the involvement paradox?
What does the term 'schemas' refer to in the context of perception?
What does the term 'schemas' refer to in the context of perception?
What does the Theory of Reasoned Action primarily differentiate between?
What does the Theory of Reasoned Action primarily differentiate between?
Self-image congruence models suggest that consumers choose products based on what?
Self-image congruence models suggest that consumers choose products based on what?
Which of the following is NOT a factor in changing attitudes according to the content provided?
Which of the following is NOT a factor in changing attitudes according to the content provided?
In the context of consumption, what is meant by the 'extended self'?
In the context of consumption, what is meant by the 'extended self'?
What is the definition of 'sensation' in the perceptual process?
What is the definition of 'sensation' in the perceptual process?
What does the term 'Aact' refer to in the context of attitudes toward buying?
What does the term 'Aact' refer to in the context of attitudes toward buying?
What role do evaluations play in the context of changing beliefs, according to the document?
What role do evaluations play in the context of changing beliefs, according to the document?
Which factor is shown to have a measurable impact on attitudes in belief-based persuasion?
Which factor is shown to have a measurable impact on attitudes in belief-based persuasion?
Flashcards
Emotional Reaction
Emotional Reaction
We are naturally driven to increase positive emotions and decrease negative ones. This helps us determine future actions by reinforcing positive experiences and discouraging negative ones.
Needs & Motivation
Needs & Motivation
The core motivation behind marketing content is to address consumer needs. These needs arise when there's a gap between a desired state and the current state. The larger the gap, the stronger the need and the more motivated we are to close it.
Biogenic Needs
Biogenic Needs
Biogenic needs are essential for survival. We need these to stay alive.
Psychogenic Needs
Psychogenic Needs
Signup and view all the flashcards
Drive & Tension
Drive & Tension
Signup and view all the flashcards
Utilitarian Needs
Utilitarian Needs
Signup and view all the flashcards
Hedonic Needs
Hedonic Needs
Signup and view all the flashcards
Drive Theory
Drive Theory
Signup and view all the flashcards
Expectancy Theory
Expectancy Theory
Signup and view all the flashcards
Looking-Glass Self
Looking-Glass Self
Signup and view all the flashcards
Symbolic Self-Completion Theory
Symbolic Self-Completion Theory
Signup and view all the flashcards
Self-Image Congruence Model
Self-Image Congruence Model
Signup and view all the flashcards
Roles and Products
Roles and Products
Signup and view all the flashcards
The Perceptual Process
The Perceptual Process
Signup and view all the flashcards
Exposure (Sensation)
Exposure (Sensation)
Signup and view all the flashcards
Schemas
Schemas
Signup and view all the flashcards
Attention
Attention
Signup and view all the flashcards
Want
Want
Signup and view all the flashcards
Motivational Strength
Motivational Strength
Signup and view all the flashcards
Homeostasis
Homeostasis
Signup and view all the flashcards
Valued Goals
Valued Goals
Signup and view all the flashcards
Avoiding Negative Goals
Avoiding Negative Goals
Signup and view all the flashcards
Substitute Goals
Substitute Goals
Signup and view all the flashcards
Regulatory Focus
Regulatory Focus
Signup and view all the flashcards
Promotion Focus
Promotion Focus
Signup and view all the flashcards
Power Distance
Power Distance
Signup and view all the flashcards
Uncertainty Avoidance
Uncertainty Avoidance
Signup and view all the flashcards
Masculinity vs. Femininity
Masculinity vs. Femininity
Signup and view all the flashcards
Individualism vs. Collectivism
Individualism vs. Collectivism
Signup and view all the flashcards
Long-Term Orientation
Long-Term Orientation
Signup and view all the flashcards
Conformity
Conformity
Signup and view all the flashcards
Norms
Norms
Signup and view all the flashcards
Risky Shift Effect
Risky Shift Effect
Signup and view all the flashcards
Normative Social Influence
Normative Social Influence
Signup and view all the flashcards
De-individuation
De-individuation
Signup and view all the flashcards
Social Loafing
Social Loafing
Signup and view all the flashcards
Decision Polarization
Decision Polarization
Signup and view all the flashcards
Red Sneakers Effect
Red Sneakers Effect
Signup and view all the flashcards
Involvement Paradox
Involvement Paradox
Signup and view all the flashcards
Experiential Hierarchy
Experiential Hierarchy
Signup and view all the flashcards
Hedonic Consumption
Hedonic Consumption
Signup and view all the flashcards
Fishbein Multi-Attribute Model
Fishbein Multi-Attribute Model
Signup and view all the flashcards
Theory of Reasoned Action (TRA)
Theory of Reasoned Action (TRA)
Signup and view all the flashcards
Theory of Planned Behavior (TPB)
Theory of Planned Behavior (TPB)
Signup and view all the flashcards
Belief-Based Persuasion
Belief-Based Persuasion
Signup and view all the flashcards
Attitude-Based: Classical Conditioning
Attitude-Based: Classical Conditioning
Signup and view all the flashcards
Study Notes
Consumer Behavior Summary
- The document is a summary of consumer behavior, specifically from Universidad Carlos III de Madrid.
- It covers various topics, including the self, perception, market research, motivation, learning and memory, attitudes and emotion, social influence, decision making, and culture.
- The summary is structured into distinct topics with page numbers for easy referencing (2 - 37).
Topic 2 - The Self
- Self-concept refers to the beliefs a person holds about their attributes and how they evaluate those qualities.
- Self-concept can be positive overall, but some aspects are evaluated more positively than others.
- Consumers' self-concepts guide purchase decisions, bolstering self-esteem or rewarding the self.
- Self-esteem, the positivity of self-concept, is often related to acceptance by others.
- Marketing communications can influence self-esteem.
- Social comparison occurs when people try to evaluate themselves by comparing to others.
- Ideal self versus actual self: customers want to be their ideal (desired) self and sometimes purchase to fulfil this.
Topic 3 - Perception
- Perception is a three-stage process translating stimuli into meaning (exposure, attention, and interpretation).
- Sensation is the immediate response of sensory receptors to basic stimuli.
- Perception is the process by which physical sensations are selected, organized, and interpreted (based on schemas).
- Sensory systems impact our experiences of products (e.g., the smell of a hotel).
- Vision is a key element in marketing, using colors and images for advertising, store design, and packaging.
- Smell and sound can also be used to evoke memories and feelings in association with products.
Topic 4 - Market Research in CB
- Experimentation involves purposeful changes to input variables in a process to observe the output response.
- Operational definitions of variables are important for experimental design.
- Hypotheses are testable relationships between variables (measurable).
- Independent variables (IV) are controlled (e.g., promotion vs. prevention focus).
- Dependent variables (DV) are measured.
- Randomization ensures reliable results by randomly assigning participants to control or treatment groups
Topic 5 - Motivation
- Motivation is the driving force within individuals that impels them to action, arising from unfulfilled needs/desires.
- Needs are essential (biogenic) or learned (psychogenic)
- Needs (e.g., belonging, self-esteem, power) drive our decisions.
- Various needs influence behaviour.
- Utilitarian versus hedonic needs.
- Types of needs such as self-esteem, achievement, affiliation.
- Consumer needs differ, but they can be influenced by marketers.
Topic 6 - Learning and Memory
-
Learning is a relatively permanent change in behaviour spurred by experience.
-
Learning occurs through direct experience, learning from others, and incidental learning.
-
Two major learning theories are classical conditioning and instrumental conditioning:
- Classical Conditioning: Learning by association of a stimulus with a response.
- Instrumental Conditioning: Learning based on observable behaviors shaped by rewards and punishments.
-
Repetition, biological, or symbolic significance is important in conditioning.
Topic 7 – Attitudes & Emotions
- Attitudes are lasting general evaluations of people, objects, ads, or issues; a predisposition to positively or negatively evaluate.
- Attitude toward an object (Ao) can be a favorable evaluation of a product, brand or company.
- Attitudes toward actions (Aact) are evaluations of specific actions.
- Attitudes towards the advertising (Aad) are formed from exposure to stimuli (e.g., ads).
- Cognitive processes, classical and instrumental conditioning can influence attitude formation
- Attitudes can be formed through experiences and are influenced by the degree of involvement with the attitude object.
- Attitudes can be changed through persuasive communication.
Topic 8 - Social Influence
- Social influence encompasses the process by which individuals and groups alter the thoughts, feelings, and behaviors of others.
- Reference groups are individuals or groups that significantly impact a person's evaluations or behaviour, either through a normative or informational bias.
- Consumer decisions vary depending on a normative or descriptive influence
- Types of reference groups include membership/associative, or aspirational or dissociative groups
- Social comparison is the process of evaluating oneself in relation to other people.
- Six principles of social influence are reciprocity, commitment/consistency, authority, liking, scarcity, and social proof.
Topic 9 – Decision Making
- Consumer purchases are responses to problems and are multi-step processes.
- Consumer purchase decisions can range from low to high involvement.
- There are three types of decision making strategies for consumers: habitual, limited problem solving, and extended problem solving.
- This process is influenced by various factors and heuristics such as mental accounting, anchoring, and hyperopia.
Topic 10 – Culture
- Culture is patterns of meaning, beliefs, and attitudes conveyed within society.
- Cultural values are a set of beliefs about what is important.
- Subcultures are smaller groups within a larger culture that embody differing values.
- Factors to account for cultural differences include: ecology, social structure, and ideology
- Cross-cultural analysis helps marketers reach different audiences more effectively through adapted marketing materials.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.