Cultural Dimensions and Group Behavior Quiz

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Questions and Answers

What is Hofstede’s dimension that refers to the extent to which less powerful members of a society accept unequal power distribution?

  • Power distance (correct)
  • Individualism
  • Uncertainty avoidance
  • Masculinity

In which type of culture do people prioritize the goals of the group over their personal aspirations?

  • Individualistic culture
  • Collectivist culture (correct)
  • Long-term oriented culture
  • Masculine culture

Which dimension of cultural variability reflects the degree to which a society feels uncomfortable with uncertainty?

  • Power distance
  • Long-term orientation
  • Uncertainty avoidance (correct)
  • Masculinity

What is the term for the process by which individuals learn the values and practices of their own culture?

<p>Enculturation (D)</p> Signup and view all the answers

How do individuals in individualistic cultures typically react to group demands when they become too costly?

<p>They are likely to change group memberships (B)</p> Signup and view all the answers

What is the process by which individual identities get submerged within a group?

<p>De-individuation (B)</p> Signup and view all the answers

What describes the tendency for group members to seek riskier alternatives after group discussion?

<p>Risky shift effect (A)</p> Signup and view all the answers

What type of social influence occurs when a person conforms to meet the expectations of a group for social acceptance?

<p>Normative social influence (B)</p> Signup and view all the answers

Which phenomenon refers to a decrease in personal effort when working in a group?

<p>Social loafing (D)</p> Signup and view all the answers

What effect describes the phenomenon where discussions among like-minded individuals strengthen existing attitudes?

<p>Decision polarization (A)</p> Signup and view all the answers

What is known as the non-conforming behavior that leads to positive impressions under certain conditions?

<p>Red Sneakers effect (A)</p> Signup and view all the answers

How does group size affect the likelihood of an individual member being singled out?

<p>It decreases the likelihood (C)</p> Signup and view all the answers

In online environments, how are consumers influenced by the popularity of a product?

<p>They are more likely to show interest (B)</p> Signup and view all the answers

What are the two main types of needs identified in the content?

<p>Biogenic needs and psychogenic needs (D)</p> Signup and view all the answers

How do marketers play a role in consumer needs?

<p>They make consumers aware of needs (B)</p> Signup and view all the answers

Which type of need is characterized by achieving practical benefits?

<p>Utilitarian needs (B)</p> Signup and view all the answers

What is the impact of a larger gap between desired and current states on motivation?

<p>It increases motivation greatly (A)</p> Signup and view all the answers

What main psychological theory contrasts the biological needs focus on arousal?

<p>Expectancy Theory (D)</p> Signup and view all the answers

Which of the following is not considered a biogenic need?

<p>Power (D)</p> Signup and view all the answers

What primarily drives hedonic needs?

<p>Emotional responses (C)</p> Signup and view all the answers

What dictates the urgency felt by a consumer to fulfill a need?

<p>The magnitude of tension created (B)</p> Signup and view all the answers

What is a want in the context of consumer behavior?

<p>A specific way of satisfying a need. (C)</p> Signup and view all the answers

Which term describes the motivation to reach a goal reflected by the willingness to expend energy?

<p>Motivational strength (A)</p> Signup and view all the answers

What does homeostasis refer to in the context of behavior?

<p>Goal-oriented behavior to eliminate unpleasant states. (D)</p> Signup and view all the answers

What motivates consumers to adopt substitute goals?

<p>To avoid negative outcomes when specific goals are unattainable. (C)</p> Signup and view all the answers

What characterizes promotion-focus in regulatory focus theory?

<p>It is based on hopes and accomplishments. (D)</p> Signup and view all the answers

Which of the following best describes prevention-focus in consumer behavior?

<p>A focus on safety and avoiding losses. (B)</p> Signup and view all the answers

What happens when a person fails to achieve a goal, according to the discussed theories?

<p>They experience frustration and may adopt defense mechanisms. (D)</p> Signup and view all the answers

In consumer behavior, what is an avoid negative goal?

<p>A motivation to avoid negative outcomes. (B)</p> Signup and view all the answers

What does the looking-glass self refer to?

<p>The process of imagining others' reactions towards us (D)</p> Signup and view all the answers

How do consumers create or maintain their identity according to the content?

<p>By aligning their consumption with specific group roles (D)</p> Signup and view all the answers

What is the primary focus of the Fishbein Multi-Attribute model?

<p>A consumer's beliefs about various attributes of a product. (C)</p> Signup and view all the answers

What does symbolic self-completion theory predict about individuals with an incomplete self-definition?

<p>They will attempt to complete their identity through symbols (A)</p> Signup and view all the answers

What are the three stages of the perceptual process?

<p>Exposure, attention, interpretation (B)</p> Signup and view all the answers

In the Theory of Planned Behavior, which element is crucial for understanding social influences on decision-making?

<p>Normative Belief. (D)</p> Signup and view all the answers

Which of the following best describes the involvement paradox?

<p>Less important products generate more marketing impact. (B)</p> Signup and view all the answers

What does the term 'schemas' refer to in the context of perception?

<p>An organized collection of beliefs and feelings (A)</p> Signup and view all the answers

What does the Theory of Reasoned Action primarily differentiate between?

<p>Intentions and actual behavior. (B)</p> Signup and view all the answers

Self-image congruence models suggest that consumers choose products based on what?

<p>Cognitive matching between product attributes and self-image (B)</p> Signup and view all the answers

Which of the following is NOT a factor in changing attitudes according to the content provided?

<p>Self-concept assessments. (C)</p> Signup and view all the answers

In the context of consumption, what is meant by the 'extended self'?

<p>Objects that significantly represent the roles individuals play (C)</p> Signup and view all the answers

What is the definition of 'sensation' in the perceptual process?

<p>The immediate response to basic stimuli (A)</p> Signup and view all the answers

What does the term 'Aact' refer to in the context of attitudes toward buying?

<p>Feelings about the act of purchasing. (C)</p> Signup and view all the answers

What role do evaluations play in the context of changing beliefs, according to the document?

<p>They are often linked to self-concept. (C)</p> Signup and view all the answers

Which factor is shown to have a measurable impact on attitudes in belief-based persuasion?

<p>Presence of multiple arguments. (A)</p> Signup and view all the answers

Flashcards

Emotional Reaction

We are naturally driven to increase positive emotions and decrease negative ones. This helps us determine future actions by reinforcing positive experiences and discouraging negative ones.

Needs & Motivation

The core motivation behind marketing content is to address consumer needs. These needs arise when there's a gap between a desired state and the current state. The larger the gap, the stronger the need and the more motivated we are to close it.

Biogenic Needs

Biogenic needs are essential for survival. We need these to stay alive.

Psychogenic Needs

Psychogenic needs reflect cultural values and how we behave within a specific society. These needs are acquired as part of belonging to a culture.

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Drive & Tension

The strength of a need is its urgency. It determines how motivated we are to reduce the tension caused by that need. This tension is our 'drive' to satisfy a need.

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Utilitarian Needs

Utilitarian needs are driven by practical benefits and tangible outcomes.

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Hedonic Needs

Hedonic needs focus on subjective and experiential desires, delivering emotional satisfaction.

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Drive Theory

This theory focuses on the basic biological needs that create unpleasant sensations when not fulfilled.

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Expectancy Theory

This theory explains how learned needs and expectations influence our behaviors. We're motivated by the anticipation of achieving positive outcomes.

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Looking-Glass Self

A process where we imagine how others perceive us, using those impressions to shape our self-image. We 'bounce' signals off others to understand how they view us.

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Symbolic Self-Completion Theory

This theory suggests that consumers use products to fill gaps in their self-image. They seek out and display objects associated with an identity they're trying to achieve.

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Self-Image Congruence Model

This model proposes that consumers choose products whose characteristics match aspects of their self-image. It's like finding products that reflect who they want to be or already feel like.

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Roles and Products

Products and activities connected to specific roles we play in life, like careers, hobbies, or relationships. Objects crucial to these roles become part of the self.

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The Perceptual Process

The process of how we receive, organize, and interpret sensory information. It involves three stages: exposure, attention, and interpretation.

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Exposure (Sensation)

The initial response of our sensory receptors (eyes, ears, etc.) to basic stimuli like light, color, and sound. It's the raw input before our brain processes it.

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Schemas

Organized collections of beliefs and experiences that we use to make sense of the world. They influence how we interpret sensory information.

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Attention

The ability to focus on specific stimuli while ignoring others. It's like filtering information based on what's relevant to us at that moment.

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Want

A specific way to satisfy a need, shaped by personal experiences, culture, and other factors.

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Motivational Strength

The strength of motivation to achieve a goal, reflecting how much effort someone is willing to invest.

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Homeostasis

Behavior aimed at reducing or eliminating an unpleasant state to return to a stable balance.

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Valued Goals

Goals pursued because they are personally valuable, leading consumers to seek out products or services that help them achieve these goals.

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Avoiding Negative Goals

Goals that focus on avoiding negative outcomes, shaping consumption behaviors to prevent undesirable consequences.

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Substitute Goals

A replacement goal adopted when the original goal is unattainable, reducing tension and potentially replacing the original goal over time.

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Regulatory Focus

An individual's approach to pleasure and pain when pursuing goals, focusing on desired outcomes and the motivation to achieve them.

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Promotion Focus

A focus on achieving positive outcomes and gains, driven by hopes and accomplishments.

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Power Distance

The extent to which less powerful individuals in a society accept the unequal distribution of power in institutions and organizations.

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Uncertainty Avoidance

The degree to which people in a society feel uncomfortable with uncertainty and ambiguity.

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Masculinity vs. Femininity

A culture's preference for achievement, heroism, and material success compared to a preference for relationships, modesty, and quality of life.

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Individualism vs. Collectivism

A cultural preference for individual welfare and goals over group welfare and goals.

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Long-Term Orientation

The extent to which a society prioritizes a pragmatic, future-oriented perspective.

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Conformity

A change in beliefs or actions due to real or perceived group pressure.

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Norms

Informal rules governing behavior within a society, established for smooth functioning.

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Risky Shift Effect

The tendency for individuals to express greater willingness to take risks following group discussion than they would individually.

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Normative Social Influence

Conformity driven by the desire for social acceptance and approval.

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De-individuation

The phenomenon where individual identities are submerged within a group, leading to reduced personal accountability.

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Social Loafing

The phenomenon of reduced individual effort in group tasks, as contributions are less noticeable and accountability is diluted.

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Decision Polarization

The strengthening of pre-existing attitudes among individuals after engaging in discussions with like-minded peers.

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Red Sneakers Effect

Individuals exhibiting non-conforming behavior, often seen as unconventional or daring.

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Involvement Paradox

The less important a product is to consumers, the more influential marketing stimuli become. This suggests that consumers are more likely to be swayed by marketing tactics for products they don't find particularly important.

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Experiential Hierarchy

The order in which consumers process information about a product: emotions (affect) lead to actions (behavior), which then shape thoughts and beliefs (cognition).

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Hedonic Consumption

Attitudes toward a product are shaped by the overall feelings it evokes, often without a lot of rational thought. Focuses on intangible product attributes, like packaging design, that create a positive emotional experience to influence choices.

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Fishbein Multi-Attribute Model

This multi-attribute model explains how consumer attitudes are formed, influenced by multiple attributes. The overall attitude toward a product is based on beliefs about its attributes, their importance to the consumer, and how strongly those attributes are linked to the product.

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Theory of Reasoned Action (TRA)

This model predicts behaviour by considering two factors: 1) attitude towards buying the product: how a consumer feels about the purchase and its potential consequences and 2) subjective norms: social pressure and how important others' opinions are.

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Theory of Planned Behavior (TPB)

This model builds on the Theory of Reasoned Action by adding a third factor - perceived behaviour control, which reflects how much control the consumer feels they have over their actions. It accounts for situations where consumers may want to buy but feel they lack the ability or resources.

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Belief-Based Persuasion

This approach aims to influence consumer attitudes through repetition of messages, manipulating product cues, and exploiting the source of the message. The goal is to trigger favourable thoughts and feelings that indirectly affect consumer behavior.

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Attitude-Based: Classical Conditioning

This change strategy seeks to link a product with a certain emotion or feeling, creating a positive association. The idea is that the repeated pairing of the product with a positive feeling leads to automatic positive responses in the consumer.

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Study Notes

Consumer Behavior Summary

  • The document is a summary of consumer behavior, specifically from Universidad Carlos III de Madrid.
  • It covers various topics, including the self, perception, market research, motivation, learning and memory, attitudes and emotion, social influence, decision making, and culture.
  • The summary is structured into distinct topics with page numbers for easy referencing (2 - 37).

Topic 2 - The Self

  • Self-concept refers to the beliefs a person holds about their attributes and how they evaluate those qualities.
  • Self-concept can be positive overall, but some aspects are evaluated more positively than others.
  • Consumers' self-concepts guide purchase decisions, bolstering self-esteem or rewarding the self.
  • Self-esteem, the positivity of self-concept, is often related to acceptance by others.
  • Marketing communications can influence self-esteem.
  • Social comparison occurs when people try to evaluate themselves by comparing to others.
  • Ideal self versus actual self: customers want to be their ideal (desired) self and sometimes purchase to fulfil this.

Topic 3 - Perception

  • Perception is a three-stage process translating stimuli into meaning (exposure, attention, and interpretation).
  • Sensation is the immediate response of sensory receptors to basic stimuli.
  • Perception is the process by which physical sensations are selected, organized, and interpreted (based on schemas).
  • Sensory systems impact our experiences of products (e.g., the smell of a hotel).
  • Vision is a key element in marketing, using colors and images for advertising, store design, and packaging.
  • Smell and sound can also be used to evoke memories and feelings in association with products.

Topic 4 - Market Research in CB

  • Experimentation involves purposeful changes to input variables in a process to observe the output response.
  • Operational definitions of variables are important for experimental design.
  • Hypotheses are testable relationships between variables (measurable).
  • Independent variables (IV) are controlled (e.g., promotion vs. prevention focus).
  • Dependent variables (DV) are measured.
  • Randomization ensures reliable results by randomly assigning participants to control or treatment groups

Topic 5 - Motivation

  • Motivation is the driving force within individuals that impels them to action, arising from unfulfilled needs/desires.
  • Needs are essential (biogenic) or learned (psychogenic)
  • Needs (e.g., belonging, self-esteem, power) drive our decisions.
  • Various needs influence behaviour.
  • Utilitarian versus hedonic needs.
  • Types of needs such as self-esteem, achievement, affiliation.
  • Consumer needs differ, but they can be influenced by marketers.

Topic 6 - Learning and Memory

  • Learning is a relatively permanent change in behaviour spurred by experience.

  • Learning occurs through direct experience, learning from others, and incidental learning.

  • Two major learning theories are classical conditioning and instrumental conditioning:

    • Classical Conditioning: Learning by association of a stimulus with a response.
    • Instrumental Conditioning: Learning based on observable behaviors shaped by rewards and punishments.
  • Repetition, biological, or symbolic significance is important in conditioning.

Topic 7 – Attitudes & Emotions

  • Attitudes are lasting general evaluations of people, objects, ads, or issues; a predisposition to positively or negatively evaluate.
  • Attitude toward an object (Ao) can be a favorable evaluation of a product, brand or company.
  • Attitudes toward actions (Aact) are evaluations of specific actions.
  • Attitudes towards the advertising (Aad) are formed from exposure to stimuli (e.g., ads).
  • Cognitive processes, classical and instrumental conditioning can influence attitude formation
  • Attitudes can be formed through experiences and are influenced by the degree of involvement with the attitude object.
  • Attitudes can be changed through persuasive communication.

Topic 8 - Social Influence

  • Social influence encompasses the process by which individuals and groups alter the thoughts, feelings, and behaviors of others.
  • Reference groups are individuals or groups that significantly impact a person's evaluations or behaviour, either through a normative or informational bias.
  • Consumer decisions vary depending on a normative or descriptive influence
  • Types of reference groups include membership/associative, or aspirational or dissociative groups
  • Social comparison is the process of evaluating oneself in relation to other people.
  • Six principles of social influence are reciprocity, commitment/consistency, authority, liking, scarcity, and social proof.

Topic 9 – Decision Making

  • Consumer purchases are responses to problems and are multi-step processes.
  • Consumer purchase decisions can range from low to high involvement.
  • There are three types of decision making strategies for consumers: habitual, limited problem solving, and extended problem solving.
  • This process is influenced by various factors and heuristics such as mental accounting, anchoring, and hyperopia.

Topic 10 – Culture

  • Culture is patterns of meaning, beliefs, and attitudes conveyed within society.
  • Cultural values are a set of beliefs about what is important.
  • Subcultures are smaller groups within a larger culture that embody differing values.
  • Factors to account for cultural differences include: ecology, social structure, and ideology
  • Cross-cultural analysis helps marketers reach different audiences more effectively through adapted marketing materials.

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