CSS Properties for Customization

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Questions and Answers

What is the primary purpose of widgets in a portal?

To automatically generate reports based on user activity.

To serve as ornamental design components.

To define what a portal does and display information to users. (correct)

To function solely as user authentication mechanisms.

Which of the following statements about the Announcement widget is true?

It allows users to approve or reject items directly.

It shows all active announcements to users. (correct)

It displays users' organization hierarchy.

It is used primarily for changing passwords.

What action can users perform with the Approvals widget?

Change their password.

Approve or reject items. (correct)

Access the widget editor.

View organization charts.

How is a Widget Instance created?

Each time a Widget is added to a page. Signup and view all the answers

What is the main purpose of UI policies in ServiceNow?

To dynamically alter the behavior of information on forms. Signup and view all the answers

Which widget helps users see employees in a tree structure relative to their manager?

Organization Chart widget. Signup and view all the answers

What can advanced operations in fields be managed through?

Client scripts. Signup and view all the answers

What is essential for customizing a widget in ServiceNow?

Accessing the Service Portal Configuration through the Widget Editor. Signup and view all the answers

What is the main purpose of creating a GlideRecord object for the 'incident' table?

To allow querying of the 'incident' table while other interactions occur. Signup and view all the answers

What actions can users perform on the Service Portal configuration page?

Create and configure portals and their settings. Signup and view all the answers

What role is required for users to create new personal homepages?

admin Signup and view all the answers

How can a personal homepage become visible to other users?

It needs to be marked as global by an administrator. Signup and view all the answers

What feature does Unified Navigation provide in relation to personal homepages?

It prevents the creation of new and editing of existing homepages. Signup and view all the answers

Which statement best describes widgets in the context of a portal page?

They serve as reusable components for portal functionality. Signup and view all the answers

What is a key benefit of using dashboards in the Service Portal?

They help to organize content and facilitate sharing. Signup and view all the answers

When adding content to a new personal homepage, what is the first step?

Click the new page icon to create a new homepage. Signup and view all the answers

What is the primary function of server-side data policies?

To enforce rules during data import or through business rules and workflows. Signup and view all the answers

Which of the following actions can be configured within data policies?

Making a field mandatory based on certain conditions. Signup and view all the answers

Where can administrators configure data policies in the application?

Under System Policy > Rules > Data Policies. Signup and view all the answers

What is a key difference between data policies and UI policies?

Data policies can apply rules to all data, not just from forms. Signup and view all the answers

Which of the following is NOT an option available when creating a condition for a data policy?

Field conditions based on external API calls. Signup and view all the answers

What happens after saving a newly created data policy?

A Data Policy Rules related list appears for further configuration. Signup and view all the answers

Which statement best describes the execution time of data policies?

They execute server-side, at the time of data import or through workflows. Signup and view all the answers

Which of the following best illustrates the role of data policies?

To enforce consistency in data management across different platforms. Signup and view all the answers

What condition must be met for a UI policy to apply in the given scenario?

When the state changes to Awaiting user info Signup and view all the answers

Which statement about the execution order of UI policies is correct?

Child table policies run first if they have a higher order value. Signup and view all the answers

What is the primary purpose of data policies?

To ensure compliance with data rules and standards Signup and view all the answers

Which CSS property customizes the background color for captions in a list?

List and form caption color override Signup and view all the answers

In which scenario would the Urgency field be hidden?

When the parent UI policy is applied with Order value 100 Signup and view all the answers

What action is taken when a UI policy condition is met for the Additional comments field?

The field is made mandatory. Signup and view all the answers

What happens if the approval engine option for a Task table is greyed out?

The workflow is managing the approvals. Signup and view all the answers

How do client-side data policies function?

They enforce rules while the user interacts with the form. Signup and view all the answers

Which property affects the visual style of buttons in forms?

Button styles Signup and view all the answers

What happens when a child table has a UI policy and a parent table has the same conditions?

The child table policy takes precedence and runs first. Signup and view all the answers

What do system properties influence in a ServiceNow instance?

Behavior of the instance and coding modifications Signup and view all the answers

What protocol is used to find data about organizations and persons?

LDAP Signup and view all the answers

What is a key consequence of having a UI policy with a lower Order value?

It can affect the visibility of fields in a child table. Signup and view all the answers

Which system property could affect the display of text in the navigator menu?

Header font name and size Signup and view all the answers

When should the approval engine be turned off for a Task table?

When the workflow is handling approvals. Signup and view all the answers

What is a global font setting used for in forms and lists?

Defining a standard font for all text Signup and view all the answers

Study Notes

Customizing Instance Appearance

CSS properties allow customization of instance aspects, such as banner text color and caption backgrounds.
Font used in forms and lists can be set globally for consistent appearance.
Button styles, including background color, border color, border width, and text color, are adjustable.
Field indicators for status (changed, mandatory populated, mandatory unpopulated, read-only) can be customized in color.
Vertical alignment of list cells can be modified to enhance layout.
Navigator menu styles can be customized, including text font size, background color, and text color.
Header font name and size can be tailored for branding consistency.
List and form caption colors can be overridden for a unique presentation.
Global search background color can be configured for catalog and knowledge base search results.

UI Impacting System Properties

System Properties govern the behavior of ServiceNow instances and prevent unauthorized backend modifications.
Configuration of business rules, UI actions, and UI pages depends on these properties.

Approval Engine Setup

The approval engine must be set up for managing Task tables in ServiceNow under System Properties > Approval Engines.
Approval Engine option greyed out indicates that workflow is managing approvals; requires deactivation to use the engine.
Turning the approval engine off avoids conflicts with workflows that could disrupt processes.

Lightweight Directory Access Protocol (LDAP)

LDAP is used for querying organizational data, ensuring a responsive user interface during data retrieval.
An example GlideRecord object creation for querying the "incident" table is provided.

Service Portal Configuration Page

Access all configurations through Service Portal > Service Portal configuration.
Service Portal provides an alternative UI, allowing interaction across devices, minimizing user clicks.
The Server Configuration Portal aids in managing and troubleshooting User Workspace Manager.

Creating a Custom Home Page

Users with roles can create personalized homepages, but admin approval is required for visibility.
Unified Navigation prevents new homepages from being created or edited.
Adding content to a new homepage is facilitated through an intuitive interface.

Widgets

Widgets are reusable components that define portal functionality and user interface.
ServiceNow provides various baseline widgets including announcements and approvals.
Specific widgets enable user actions, such as viewing announcements, managing approvals, changing passwords, and visualizing organizational structures.

UI and Data Policies

UI policies dynamically alter form behavior and enhance interactivity while controlling workflows.
Data policies enforce data integrity and compliance across the platform, requiring no custom scripts.
Data policies can be client-side (enforced in the browser) or server-side (enforced during data import and workflows).

Configuring Data Policies

Data policies are managed via the Data Policies module, where tables, conditions, and actions can be defined.
Creating a data policy involves selecting conditions, saving, and defining field actions, such as making fields mandatory or read-only.
Data policies execute server-side and apply to all data modifications, while UI policies are limited to data entered via the browser.

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Description

This quiz covers the various CSS properties used for customizing instance appearances. Topics include banner text color, button styles, and font settings in forms. Test your knowledge on how to adjust colors and styles for different elements.