10 Questions
Who is responsible for facilitating the induction plan on Day 1?
Mentor & STORE MANAGER
On Day 1, the new employee is expected to participate in daily briefing and take note of target achievement status, nil sale, and ageing issues.
True
What is the purpose of registering attendance through biometric punching?
To ensure accurate attendance records
According to the induction plan, the section area should be kept _______________ with proper merchandising on Day 2.
Neatly
What is the purpose of checking offer prices on Day 2?
To ensure prices are correct on the shelf and POS
On Day 3, the new employee is expected to learn about removing near expiry stock from the section to back store for GRV/scrap.
True
Match the following tasks with the corresponding day:
Meet Mentor, SM/ASM, and Buyers = 1 Check display status of fast-moving articles = 3 Learn about back store merchandising = 3 Check for replenishments and empty spaces = 2
The principle of ______________________ is applied to back store stock arrangement.
First Expiry First Out (FEFO)
What is the purpose of the daily briefing on Day 1?
To note down target achievement status, nil sale, and ageing issues
On Day 4, the new employee is expected to learn about isolating damaged goods and keeping them at a designated place at the back store.
True
Study Notes
Induction Plan for CSA Supermarket
Day 1: Section Management
- Meet with mentor, store manager, ASM, buyers, and other section supervisors
- Understand roles and responsibilities of superiors and subordinates
- Review daily duty roster and ensure timely reporting
- Maintain a well-groomed appearance according to Mark and Save standard
- Register attendance through biometric punching
- Inform supervisor in advance in case of sickness or emergency
- Meet all section staff and read and understand SOP
- Participate in daily briefing and note down target achievement status, nil sale, ageing issues, and action plan
- Learn about daily and monthly sales and GP targets for the section
Day 2: Section Management
- Ensure section area is neatly kept with proper merchandising
- Maintain cleanliness and dusting of shelves and stocks
- Keep trolleys/baskets in designated locations for customer use
- Remove crates and carton boxes from the section
- Learn about proper merchandise presentation in all parts of the section/category
- Check for replenishments and empty spaces by stock movement from back store
- Verify offer prices are correctly displayed in POS and compare with SEL prices
- Display current promotions and stock with price board communications
- Learn about daily price changes and how to do the same in the system
- Ensure accurate price communication in shelf edge labels, price mentions on articles, and POS prices
- Create visual impact on the floor with special hero price signage boards
- Learn about proper pallet display and stock alignment on pallet with offer/price communications
- Use FFB (Facing Fronting Blocking) techniques to fill shelves with stocks
- Maintain FEFO (First Expiry First Out) in food and staples on display
Day 3: Section Management
- Learn how to prepare section-wise near to expiry lists and share with supervisors for taking action
- Understand how to track and remove near expiry stock from sections to back store for GRV/scrap
- Generate SEL and ensure 100% SEL alignment at the store
- Promote own brand articles to customers
- Check display status of fast-moving articles for FMCG
- Practice vigilance while working in counters/dump articles to prevent shoplifting
- Support and help in section stock receiving with loading and unloading as per requirement
- Learn about back store merchandising, section clean, and neatly stocked with proper labels of merchandise
- Apply FEFO principle on back store stock arrangement
- Learn about back store pallet stock kept neat and clean
- Inform and understand weekly back store stock arrangement (Monday)
Day 4: Stock Management
- Learn and understand how to isolate and keep damaged goods at a designated place at back store
- ...
This quiz covers the induction plan for CSA Supermarket employees, including tasks and instructions for the first day, meeting with superiors and subordinates, and understanding daily duties and roster.
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