Podcast
Questions and Answers
Where can you find on the CRM the history of all the movements on the map and actions that the driver has taken during the transfer?
Where can you find on the CRM the history of all the movements on the map and actions that the driver has taken during the transfer?
- Activity map (correct)
- Transfer details
- Hailing (Find driver)
- Review
Based on our cases prioritization, what are the first 3 queues that you should handle in order?
Based on our cases prioritization, what are the first 3 queues that you should handle in order?
- Urgent Tickets Queue, Urgent Chats Queue, Complaints Chats queue (correct)
- CS Ticket queue, Chats queue, Urgent
- Chats queue, Real CS, Hotel VR & Affiliates
- Complaint CS, Urgent, Chats queue
How much time does the driver have to wait if a traveler is not showing at an Airport pickup?
How much time does the driver have to wait if a traveler is not showing at an Airport pickup?
- 60 minutes (correct)
- 20 minutes
- 15 minutes
- 30 minutes
An airport transfer has a pickup time at 15:00, the flight is supposed to land at 14:00 but it delays the landing at 14:30, when the new pick up time will be?
An airport transfer has a pickup time at 15:00, the flight is supposed to land at 14:00 but it delays the landing at 14:30, when the new pick up time will be?
An airport transfer has a pickup time at 15:00, the flight is supposed to land at 14:00 but it delays the landing at 16:30, when the new pick up time will be?
An airport transfer has a pickup time at 15:00, the flight is supposed to land at 14:00 but it delays the landing at 16:30, when the new pick up time will be?
On which of these fields you have to insert the transfer order (w-123456789-1) on the CRM?
On which of these fields you have to insert the transfer order (w-123456789-1) on the CRM?
What is the only currency that the travelers can use the coupons with?
What is the only currency that the travelers can use the coupons with?
In the scenario of a DNS what kind of compensation are we offering to the travelers (Partner Customer)?
In the scenario of a DNS what kind of compensation are we offering to the travelers (Partner Customer)?
In the scenario of a TNS what kind of compensation are we offering to the travelers (Partner Customer)?
In the scenario of a TNS what kind of compensation are we offering to the travelers (Partner Customer)?
What is the name of the article on Confluence that shows you the correct process for Coupon creation?
What is the name of the article on Confluence that shows you the correct process for Coupon creation?
