10 Questions
Where can you find on the CRM the history of all the movements on the map and actions that the driver has taken during the transfer?
Activity map
Based on our cases prioritization, what are the first 3 queues that you should handle in order?
Urgent Tickets Queue, Urgent Chats Queue, Complaints Chats queue
How much time does the driver have to wait if a traveler is not showing at an Airport pickup?
60 minutes
An airport transfer has a pickup time at 15:00, the flight is supposed to land at 14:00 but it delays the landing at 14:30, when the new pick up time will be?
15:00
An airport transfer has a pickup time at 15:00, the flight is supposed to land at 14:00 but it delays the landing at 16:30, when the new pick up time will be?
16:30
On which of these fields you have to insert the transfer order (w-123456789-1) on the CRM?
Order ID
What is the only currency that the travelers can use the coupons with?
Euro
In the scenario of a DNS what kind of compensation are we offering to the travelers (Partner Customer)?
Refund full amount + 20 euro coupon + offer to cover the difference (with receipt) for the other ride the customer took
In the scenario of a TNS what kind of compensation are we offering to the travelers (Partner Customer)?
No compensation in this case, (only 10 euro coupon for next Welcome ride if it was due to COVID tests, customs delay.)
What is the name of the article on Confluence that shows you the correct process for Coupon creation?
Coupon Creation & Coupon Purposes
This is the final certification quiz for joining the Welcome Pickups customer support team! It includes questions from all material you studied throughout your training. Good luck!
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