CRM Quiz
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Questions and Answers

What is the main purpose of Customer Relationship Management (CRM)?

  • To reduce customer complaints
  • To streamline internal processes
  • To increase sales revenue
  • To improve customer satisfaction (correct)

Which of the following is a common feature of Customer Relationship Management (CRM) software?

  • Employee payroll
  • Email marketing (correct)
  • Inventory management
  • Project management

Which of the following best defines Customer Relationship Management (CRM)?

  • A system for managing customer complaints
  • A software for tracking sales leads
  • A process for managing customer interactions (correct)
  • A strategy for acquiring new customers

Which of the following is NOT a common feature of Customer Relationship Management (CRM) software?

<p>Accounting management (C)</p> Signup and view all the answers

What does CRM stand for?

<p>Customer Relationship Management (A)</p> Signup and view all the answers

Which of the following is a primary goal of implementing CRM?

<p>All of the above (D)</p> Signup and view all the answers

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