Questions and Answers
What is the main purpose of Customer Relationship Management (CRM)?
To improve customer satisfaction
Which of the following is a common feature of Customer Relationship Management (CRM) software?
Email marketing
Which of the following best defines Customer Relationship Management (CRM)?
A process for managing customer interactions
Which of the following is NOT a common feature of Customer Relationship Management (CRM) software?
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What does CRM stand for?
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Which of the following is a primary goal of implementing CRM?
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