CRM Quiz
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Questions and Answers

What is the main purpose of Customer Relationship Management (CRM)?

  • To reduce customer complaints
  • To streamline internal processes
  • To increase sales revenue
  • To improve customer satisfaction (correct)

    • Which of the following is a common feature of Customer Relationship Management (CRM) software?

  • Employee payroll
  • Email marketing (correct)
  • Inventory management
  • Project management

    • Which of the following best defines Customer Relationship Management (CRM)?

  • A system for managing customer complaints
  • A software for tracking sales leads
  • A process for managing customer interactions (correct)
  • A strategy for acquiring new customers

    • Which of the following is NOT a common feature of Customer Relationship Management (CRM) software?

    <p>Accounting management</p> Signup and view all the answers

    What does CRM stand for?

    <p>Customer Relationship Management</p> Signup and view all the answers

    Which of the following is a primary goal of implementing CRM?

    <p>All of the above</p> Signup and view all the answers

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