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Questions and Answers
What is the main purpose of a CRM system?
What is the main purpose of a CRM system?
- To track employee performance
- To optimize supply chain management
- To manage financial transactions
- To manage customer relationships and improve customer experiences (correct)
Which of the following is NOT a key function of CRMs as mentioned in the text?
Which of the following is NOT a key function of CRMs as mentioned in the text?
- Inventory management (correct)
- Customer support
- Sales process management
- Contact management
How do CRMs help businesses with their sales process?
How do CRMs help businesses with their sales process?
- By managing interactions with clients
- By monitoring calls and discussions with customers (correct)
- By optimizing supply chain operations
- By tracking tickets and inquiries
What aspect of customer interactions do CRMs help businesses to track?
What aspect of customer interactions do CRMs help businesses to track?
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In terms of customer support, how do CRMs aid businesses?
In terms of customer support, how do CRMs aid businesses?
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What is one of the key benefits of using CRM platforms?
What is one of the key benefits of using CRM platforms?
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Which feature is NOT typically associated with CRM platforms?
Which feature is NOT typically associated with CRM platforms?
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Why are CRM platforms considered useful for businesses with multiple stakeholders?
Why are CRM platforms considered useful for businesses with multiple stakeholders?
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Which aspect of customer interactions do CRMs focus on to enhance the overall experience?
Which aspect of customer interactions do CRMs focus on to enhance the overall experience?
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What does the text suggest about choosing a CRM platform for a business?
What does the text suggest about choosing a CRM platform for a business?
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