Cricket $8 Protection Quiz
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Questions and Answers

What does the $8 protect cover?

Being lost, broken, stolen, accidental drown, being mad throwing it across the parking lot.

How many claims a year can you have on the $8 protection?

3

Does a screen repair count as a claim on the $8 protection?

True

What plan do the customers have to be on to get the autopay discount?

<p>$40 plan and up</p> Signup and view all the answers

Can a multi-line get the autopay discount?

<p>False</p> Signup and view all the answers

How much is the cell helmet liquid glasses, and their deductible?

<p>$39.99 -$100. $69.99-$300</p> Signup and view all the answers

What is a case and screen protectors total? (Not including taxes)

<p>$60</p> Signup and view all the answers

What do we offer that has a lifetime warranty?

<p>Zizo cases and Zizo screen protectors</p> Signup and view all the answers

What is the storage of the Stylo 6?

<p>64 GB, goes up to 2TB</p> Signup and view all the answers

What free phones do we have?

<p>Fortune 3, Cricket Icon, Cricket Icon 2, Alcatel Insight, Samsung Galaxy A01, Cricket Ovation, Nokia C5 Endi, LG Harmony 4, Samsung Galaxy A11, LG Stylo 6, Nokia C2 Tava</p> Signup and view all the answers

What price is the iPhone SE 2020 during this promo for port?

<p>$49.99</p> Signup and view all the answers

What is the price breakdown for the 5 lines for $125 a month?

<p>Line 1: $55, Line 2: $25, Line 3: $10, Line 4: $10, Line 5: $25</p> Signup and view all the answers

Why is the $60 plan different from the $55 plan?

<p>Because the $60 plan has a faster LTE with the 15GB of hotspot added, as the $55 plan does not.</p> Signup and view all the answers

What do customers get when they sign up with the $11 protect?

<p>Coverage for loss, broken, and stolen devices. Unlimited photo and video storage. All the tech help they need. Unlimited screen repairs for $29, with 3 claims a year.</p> Signup and view all the answers

What apps does the rep need to download for customers that get the $11 protect?

<p>My Expert app and MyPhoto Vault</p> Signup and view all the answers

How much is it to add hotspot to the $55 plan?

<p>$10</p> Signup and view all the answers

Can customers use their Simply Data plan in Mexico and Canada?

<p>True</p> Signup and view all the answers

What is the total of a 4 line account on $30 plan, why?

<p>$120</p> Signup and view all the answers

How long does the customer have to add protect after buying a device?

<p>7 days, the 1st day counting the day they got it</p> Signup and view all the answers

What is the terms and conditions?

<p>We are not a contract-based company; you can cancel anytime you want. You have a 7-day manufacturer warranty, with today counting as the first.</p> Signup and view all the answers

What phones can't we use on Cricket service?

<p>Boost or Sprint</p> Signup and view all the answers

Can customers who switch from AT&T get the switch/port discount?

<p>False</p> Signup and view all the answers

What is the page you go to, to find the price tags?

<p>CPOG</p> Signup and view all the answers

What is updated every Wednesday after 3 PM?

<p>Hoopla</p> Signup and view all the answers

What is whiteboard?

<p>It's where we keep track of our numbers.</p> Signup and view all the answers

What are KPIs?

<p>APO, Autopay, Protect</p> Signup and view all the answers

What percentage should you be at on autopay?

<p>30%</p> Signup and view all the answers

What percentage should you be at on protect?

<p>26%</p> Signup and view all the answers

How many Simply Data plans should we have each month?

<p>At least 1</p> Signup and view all the answers

What should your APO be?

<p>$25</p> Signup and view all the answers

What is WTR?

<p>Willingness to rate, it's a survey a customer fills out after dealing with you.</p> Signup and view all the answers

What 5G phones do we carry?

<p>Samsung Galaxy S20, K92 5G, Samsung Galaxy A51 G, all iPhone 12's</p> Signup and view all the answers

How much is the 100GB Simply Data plan?

<p>$90</p> Signup and view all the answers

What is the extra fee on bill pay?

<p>$4</p> Signup and view all the answers

What is refer a friend?

<p>It's a step customers can take to get extra money by referring their friends to Cricket and getting them to activate.</p> Signup and view all the answers

How much can a customer receive from refer a friend?

<p>Up to $250</p> Signup and view all the answers

What is the first payment of PPP (Phone Payment Plan)?

<p>$49.99</p> Signup and view all the answers

What does the first phone have to be on PPP?

<p>$149.99 or higher</p> Signup and view all the answers

How many phones can you get on one lease from PPP?

<p>Up to 5 devices</p> Signup and view all the answers

How many accessories can you put on the PPP?

<p>Up to 5</p> Signup and view all the answers

What does customer pay for on PPP when upgrading?

<p>The $49.99 for the lease payment, $25 upgrade fee, $50 in store for phone.</p> Signup and view all the answers

Does PPP do a credit check?

<p>False</p> Signup and view all the answers

When a customer cancels a line, how long do they have to wait to add a new line to get the discount?

<p>A month from the cancel day</p> Signup and view all the answers

What plan is the 2-$90?

<p>$60 plan</p> Signup and view all the answers

What is the customer's plan when their bill is $106 a month?

<p>2-$90 with both on $8 protect</p> Signup and view all the answers

What is the customer's plan when they pay $90 (2 part)?

<p>3-$90 on the $55 plan or 2-$90 on $60 plan</p> Signup and view all the answers

What is the customer's bill when they have autopay, $8 protect and is on the $60 plan?

<p>$63 a month. $5 discount for autopay making it $55 plus the $8 protect.</p> Signup and view all the answers

What is bridgepay?

<p>It's where a customer can pay a portion of their bill and get extended service for 7 days.</p> Signup and view all the answers

When can a customer sign up for bridgepay?

<p>7 days before and 7 days after the bill date.</p> Signup and view all the answers

Can we change a customer's bill date?

<p>True</p> Signup and view all the answers

Can customers pay multiple months in advance on their bill?

<p>True</p> Signup and view all the answers

What happens to extra money on the customer's account?

<p>It stays on the credit section.</p> Signup and view all the answers

How much is the restoration fee for customer on both single and multi-line?

<p>$5 for single, $15 for multiline</p> Signup and view all the answers

When setup on autopay, if the customer's bill is due on the 19th, when will the payment take out?

<p>17th, the card will be charged 2 days before just in case the customer doesn't have it.</p> Signup and view all the answers

If a customer sets up autopay 7 days before their bill date, will the discount be applied in the credit?

<p>False</p> Signup and view all the answers

If a customer sets up autopay when they have more than 7 days left, will it credit their account with the discount?

<p>True</p> Signup and view all the answers

How much can a customer save a year with autopay?

<p>$60</p> Signup and view all the answers

What is the convenience of having autopay?

<p>Never miss a payment</p> Signup and view all the answers

What's the benefits of having autopay?

<p>No service interruptions</p> Signup and view all the answers

What fees do you miss with autopay?

<p>$4 fee</p> Signup and view all the answers

Study Notes

Protection Plans

  • The $8 protect covers loss, theft, damage, accidental drown, and intentional throwing.
  • Up to 3 claims per year can be filed under the $8 protection.
  • Screen repairs are included but not unlimited under the $8 protect.

Autopay and Discounts

  • Autopay discounts are available for customers on the $40 plan and higher.
  • Multi-line accounts are not eligible for autopay discounts, as discounts already apply for multiple lines.

Device Pricing and Plans

  • Cell helmet liquid glasses are priced at $39.99 with a $100 deductible and $69.99 with a $300 deductible.
  • A case and screen protector combo total costs $60.
  • The Stylo 6 offers 64GB storage, expandable up to 2TB.
  • Free phone options include models such as the Fortune 3 and Samsung Galaxy A11.
  • iPhone SE 2020 promo requires porting from a non-AT&T carrier while subscribing to the $60 plan at $49.99, limited to two per account.

Pricing Structures

  • Five-line plan costs $125 monthly with specific line pricing: $55 for line 1, $25 for line 2, $10 for lines 3 and 4, $25 for line 5.
  • The $60 plan includes faster LTE with 15GB hotspot compared to the $55 plan.
  • Coverage under the $11 protect includes loss, breakdown, and theft protection, unlimited storage, and unlimited screen repairs for $29.

Customer Requirements and Policies

  • Customers must add protect within 7 days of device purchase.
  • Cancellation of service is flexible, with a 7-day manufacturer warranty.
  • Devices from Boost or Sprint cannot be used on Cricket's network.
  • Customers switching from AT&T do not qualify for switch discounts.

Tools and Reporting

  • Price tags can be located on the CPog page.
  • Weekly updates about pricing occur every Wednesday after 3 PM on the Hoopla platform.

Key Performance Indicators (KPIs)

  • Key performance indicators for monitoring include Autopay, Protect plans, and overall account performance.
  • Target percentage for Autopay usage is 30%, and 26% for Protect plans.

Payment Plans and Customer Service

  • Simply data plans must have at least one active each month.
  • A customer’s first payment on a phone payment plan (PPP) is $49.99 with a $149.99 minimum for the first device.
  • Up to 5 devices can be leased under PPP.
  • Additional accessories on PPP are limited to five.

Account Management

  • Bridgepay allows customers to pay a portion of their bill for an extension of service by 7 days, available for 7 days before and after the due date.
  • Customers can change their bill date via chat support.
  • Arrears remain credited to the customer's account.

Autopay Specifics

  • Setting up autopay means the payment processes two days before the bill's due date.
  • Autopay discounts will not apply if set up less than 7 days before the bill date.
  • Customers can save up to $60 annually through autopay, preventing service interruptions and avoiding a $4 bill payment fee.

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Description

Test your knowledge about the Cricket $8 protection plan. This quiz covers important aspects such as coverage, claims, and limitations associated with the plan. Perfect for current and prospective Cricket customers!

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