Questions and Answers
What does the $8 protect cover?
Being lost, broken, stolen, accidental drown, being mad throwing it across the parking lot.
How many claims a year can you have on the $8 protection?
3
Does a screen repair count as a claim on the $8 protection?
True
What plan do the customers have to be on to get the autopay discount?
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Can a multi-line get the autopay discount?
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How much is the cell helmet liquid glasses, and their deductible?
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What is a case and screen protectors total? (Not including taxes)
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What do we offer that has a lifetime warranty?
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What is the storage of the Stylo 6?
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What free phones do we have?
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What price is the iPhone SE 2020 during this promo for port?
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What is the price breakdown for the 5 lines for $125 a month?
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Why is the $60 plan different from the $55 plan?
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What do customers get when they sign up with the $11 protect?
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What apps does the rep need to download for customers that get the $11 protect?
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How much is it to add hotspot to the $55 plan?
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Can customers use their Simply Data plan in Mexico and Canada?
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What is the total of a 4 line account on $30 plan, why?
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How long does the customer have to add protect after buying a device?
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What is the terms and conditions?
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What phones can't we use on Cricket service?
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Can customers who switch from AT&T get the switch/port discount?
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What is the page you go to, to find the price tags?
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What is updated every Wednesday after 3 PM?
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What is whiteboard?
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What are KPIs?
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What percentage should you be at on autopay?
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What percentage should you be at on protect?
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How many Simply Data plans should we have each month?
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What should your APO be?
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What is WTR?
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What 5G phones do we carry?
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How much is the 100GB Simply Data plan?
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What is the extra fee on bill pay?
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What is refer a friend?
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How much can a customer receive from refer a friend?
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What is the first payment of PPP (Phone Payment Plan)?
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What does the first phone have to be on PPP?
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How many phones can you get on one lease from PPP?
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How many accessories can you put on the PPP?
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What does customer pay for on PPP when upgrading?
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Does PPP do a credit check?
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When a customer cancels a line, how long do they have to wait to add a new line to get the discount?
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What plan is the 2-$90?
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What is the customer's plan when their bill is $106 a month?
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What is the customer's plan when they pay $90 (2 part)?
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What is the customer's bill when they have autopay, $8 protect and is on the $60 plan?
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What is bridgepay?
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When can a customer sign up for bridgepay?
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Can we change a customer's bill date?
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Can customers pay multiple months in advance on their bill?
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What happens to extra money on the customer's account?
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How much is the restoration fee for customer on both single and multi-line?
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When setup on autopay, if the customer's bill is due on the 19th, when will the payment take out?
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If a customer sets up autopay 7 days before their bill date, will the discount be applied in the credit?
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If a customer sets up autopay when they have more than 7 days left, will it credit their account with the discount?
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How much can a customer save a year with autopay?
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What is the convenience of having autopay?
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What's the benefits of having autopay?
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What fees do you miss with autopay?
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Study Notes
Protection Plans
- The $8 protect covers loss, theft, damage, accidental drown, and intentional throwing.
- Up to 3 claims per year can be filed under the $8 protection.
- Screen repairs are included but not unlimited under the $8 protect.
Autopay and Discounts
- Autopay discounts are available for customers on the $40 plan and higher.
- Multi-line accounts are not eligible for autopay discounts, as discounts already apply for multiple lines.
Device Pricing and Plans
- Cell helmet liquid glasses are priced at $39.99 with a $100 deductible and $69.99 with a $300 deductible.
- A case and screen protector combo total costs $60.
- The Stylo 6 offers 64GB storage, expandable up to 2TB.
- Free phone options include models such as the Fortune 3 and Samsung Galaxy A11.
- iPhone SE 2020 promo requires porting from a non-AT&T carrier while subscribing to the $60 plan at $49.99, limited to two per account.
Pricing Structures
- Five-line plan costs $125 monthly with specific line pricing: $55 for line 1, $25 for line 2, $10 for lines 3 and 4, $25 for line 5.
- The $60 plan includes faster LTE with 15GB hotspot compared to the $55 plan.
- Coverage under the $11 protect includes loss, breakdown, and theft protection, unlimited storage, and unlimited screen repairs for $29.
Customer Requirements and Policies
- Customers must add protect within 7 days of device purchase.
- Cancellation of service is flexible, with a 7-day manufacturer warranty.
- Devices from Boost or Sprint cannot be used on Cricket's network.
- Customers switching from AT&T do not qualify for switch discounts.
Tools and Reporting
- Price tags can be located on the CPog page.
- Weekly updates about pricing occur every Wednesday after 3 PM on the Hoopla platform.
Key Performance Indicators (KPIs)
- Key performance indicators for monitoring include Autopay, Protect plans, and overall account performance.
- Target percentage for Autopay usage is 30%, and 26% for Protect plans.
Payment Plans and Customer Service
- Simply data plans must have at least one active each month.
- A customer’s first payment on a phone payment plan (PPP) is $49.99 with a $149.99 minimum for the first device.
- Up to 5 devices can be leased under PPP.
- Additional accessories on PPP are limited to five.
Account Management
- Bridgepay allows customers to pay a portion of their bill for an extension of service by 7 days, available for 7 days before and after the due date.
- Customers can change their bill date via chat support.
- Arrears remain credited to the customer's account.
Autopay Specifics
- Setting up autopay means the payment processes two days before the bill's due date.
- Autopay discounts will not apply if set up less than 7 days before the bill date.
- Customers can save up to $60 annually through autopay, preventing service interruptions and avoiding a $4 bill payment fee.
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Description
Test your knowledge about the Cricket $8 protection plan. This quiz covers important aspects such as coverage, claims, and limitations associated with the plan. Perfect for current and prospective Cricket customers!