Podcast
Questions and Answers
Who is responsible for communicating the SRDS file to the services software manager for integration into Services IT systems?
Who is responsible for communicating the SRDS file to the services software manager for integration into Services IT systems?
- VRC decision makers
- Regional Field quality department
- Field actions execution personnel (correct)
- RUQ/CUQ decision makers
Where must all information concerning a solution by software be officially put according to the text?
Where must all information concerning a solution by software be officially put according to the text?
- RUPA meetings
- DAPIS Management database
- Integrity Helpline
- ALTIS/GIM/PLM (correct)
What initiates the manual detection requests as mentioned in the text?
What initiates the manual detection requests as mentioned in the text?
- Plant alerts generated by QPM (correct)
- Regional Field quality department decisions
- Field actions execution personnel
- VRC decision makers
Where are plant alerts generated by QPM automatically considered for field action investigation?
Where are plant alerts generated by QPM automatically considered for field action investigation?
When would a Lessons Learned be initiated according to the text?
When would a Lessons Learned be initiated according to the text?
What is the reference process for detailing integration into Services IT systems?
What is the reference process for detailing integration into Services IT systems?
How are manual detection requests initiated?
How are manual detection requests initiated?
Who makes the final decision to open a Lessons Learned if deemed necessary?
Who makes the final decision to open a Lessons Learned if deemed necessary?
The global procedure describes the process of resolution and responsibilities from customer defects detection to resolution and implementation of the solution only in the plant.
The global procedure describes the process of resolution and responsibilities from customer defects detection to resolution and implementation of the solution only in the plant.
The purpose of the global procedure is to protect customers from product defects by late detection and slow actions.
The purpose of the global procedure is to protect customers from product defects by late detection and slow actions.
All comments from regions were ignored during the validation process of the global procedure.
All comments from regions were ignored during the validation process of the global procedure.
The global procedure ensures exemplary responsiveness to customer feedback but does not manage any required field issues and actions.
The global procedure ensures exemplary responsiveness to customer feedback but does not manage any required field issues and actions.
Stellantis Quality policy is not a reference point for the global procedure.
Stellantis Quality policy is not a reference point for the global procedure.
The purpose of the global procedure is to ensure customer dissatisfaction in line with new businesses.
The purpose of the global procedure is to ensure customer dissatisfaction in line with new businesses.
Field issues are managed with quick and efficient actions according to the global procedure.
Field issues are managed with quick and efficient actions according to the global procedure.
Responsibilities for issue resolution are outlined in the global procedure for Stellantis regions only.
Responsibilities for issue resolution are outlined in the global procedure for Stellantis regions only.
The purpose of early detection in the global procedure is to enhance customer satisfaction.
The purpose of early detection in the global procedure is to enhance customer satisfaction.
Maserati is not listed as one of the regions approving the Stellantis version.
Maserati is not listed as one of the regions approving the Stellantis version.
