18 Questions
Who is responsible for communicating the SRDS file to the services software manager for integration into Services IT systems?
Field actions execution personnel
Where must all information concerning a solution by software be officially put according to the text?
ALTIS/GIM/PLM
What initiates the manual detection requests as mentioned in the text?
Plant alerts generated by QPM
Where are plant alerts generated by QPM automatically considered for field action investigation?
DAPIS Management database
When would a Lessons Learned be initiated according to the text?
At the final decision meeting if deemed necessary
What is the reference process for detailing integration into Services IT systems?
Global Recalls and Campaigns Process Description
How are manual detection requests initiated?
Automatically by plant alerts
Who makes the final decision to open a Lessons Learned if deemed necessary?
The final approver of the issue
The global procedure describes the process of resolution and responsibilities from customer defects detection to resolution and implementation of the solution only in the plant.
False
The purpose of the global procedure is to protect customers from product defects by late detection and slow actions.
False
All comments from regions were ignored during the validation process of the global procedure.
False
The global procedure ensures exemplary responsiveness to customer feedback but does not manage any required field issues and actions.
False
Stellantis Quality policy is not a reference point for the global procedure.
False
The purpose of the global procedure is to ensure customer dissatisfaction in line with new businesses.
False
Field issues are managed with quick and efficient actions according to the global procedure.
True
Responsibilities for issue resolution are outlined in the global procedure for Stellantis regions only.
False
The purpose of early detection in the global procedure is to enhance customer satisfaction.
True
Maserati is not listed as one of the regions approving the Stellantis version.
False
Learn about the process of creating Lessons Learned in Stellantis based on the information gathered during meetings. Understand the importance of identifying key contact persons and storing the Lessons Learned Number in issue documentation.
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