Podcast Beta
Questions and Answers
Agents and managers can create knowledge articles from Community questions.
False
Community questions can be used to create knowledge articles by anyone.
False
Knowledge articles are created from Community questions by default.
False
Agents and managers have the ability to create knowledge articles from any source.
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Knowledge articles are never created from Community questions.
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Study Notes
Creating Knowledge Articles
- Agents and managers can create knowledge articles from Community questions.
- Agents and managers have the ability to create knowledge articles from any source.
- Knowledge articles are not created by default from Community questions, it's a capability of agents and managers.
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Description
This quiz assesses understanding of creating knowledge articles from Community questions, focusing on the roles of agents and managers in this process.
