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Questions and Answers
Agents and managers can create knowledge articles from Community questions.
Agents and managers can create knowledge articles from Community questions.
False (B)
Community questions can be used to create knowledge articles by anyone.
Community questions can be used to create knowledge articles by anyone.
False (B)
Knowledge articles are created from Community questions by default.
Knowledge articles are created from Community questions by default.
False (B)
Agents and managers have the ability to create knowledge articles from any source.
Agents and managers have the ability to create knowledge articles from any source.
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Knowledge articles are never created from Community questions.
Knowledge articles are never created from Community questions.
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Study Notes
Creating Knowledge Articles
- Agents and managers can create knowledge articles from Community questions.
- Agents and managers have the ability to create knowledge articles from any source.
- Knowledge articles are not created by default from Community questions, it's a capability of agents and managers.
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