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Creating Knowledge Articles from Community Questions

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Creating Knowledge Articles from Community Questions

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Questions and Answers

Agents and managers can create knowledge articles from Community questions.

False

Community questions can be used to create knowledge articles by anyone.

False

Knowledge articles are created from Community questions by default.

False

Agents and managers have the ability to create knowledge articles from any source.

<p>False</p> Signup and view all the answers

Knowledge articles are never created from Community questions.

<p>True</p> Signup and view all the answers

Study Notes

Creating Knowledge Articles

Agents and managers can create knowledge articles from Community questions.
Agents and managers have the ability to create knowledge articles from any source.
Knowledge articles are not created by default from Community questions, it's a capability of agents and managers.

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Description

This quiz assesses understanding of creating knowledge articles from Community questions, focusing on the roles of agents and managers in this process.