Creating a Welcoming Atmosphere

True or false: The host/hostess is responsible for setting the tone for the dining experience.

True or false: The host/hostess should greet all incoming guests with a warm, genuine smile.

True or false: The host/hostess is the first and last person the guest will encounter at the restaurant.

True or false: Teamwork is not important for the host/hostess role.

True or false: A team must follow certain fundamental principles for it to function effectively?

True or false: Smiling is a big part of hospitality and a basic customer service skill set?

True or false: Guests are always watching, so it is important to always look organized and happy?

True or false: The greeting is the guest's first impression of the restaurant?

True or false: When greeting guests, it is recommended to use their names whenever possible.

True or false: Communication is primarily about the words used in a conversation.

True or false: Answering the telephone is the responsibility of the host.

True or false: When a guest calls to complain, it is important to be empathetic and try to solve the problem.

True or false: The wine corkage fee is $35 for the first bottle and $75 for the second bottle not from their list.

True or false: Tables are set with small plates, silverware, small water glasses, pepper shakers, and olive oil.

True or false: Specific tables can be adjusted to accommodate large parties in the dining room.

True or false: The restaurant guarantees specific tables or seating preferences for guests.

True or false: It is important to end a call with a positive closing line.

True or false: When making a reservation, it is recommended to offer an alternative if the requested reservation cannot be accommodated.

True or false: It is considered rude to put someone on hold without asking them first and waiting for their response.

True or false: When handling guest complaints over the phone, it is best to gather as much information as possible before referring the guest to a manager.

Which of the following is NOT included in the standard table setup?

What is the wine corkage fee for the second bottle not from their list?

What is the maximum party size that can be accommodated comfortably?

What can the hostess do to help expedite the seating of new guests?

Which of the following is NOT a topic covered in the host training?

What is the main responsibility of the host/hostess?

What is the recommended approach when handling guest complaints over the phone?

Why is teamwork essential for the host/hostess role?

Which of the following is NOT a specific job prerequisite for a host/hostess position?

What is the recommended frequency for checking the bathrooms as a host/hostess?

What is the role of the host/hostess when walking throughout the restaurant?

What is the importance of a genuine smile for an Osteria Tulia employee?

Which of the following is NOT a recommended closing line for a phone call?

What should you do if you need to place someone on hold during a phone call?

What should you do if a guest calls to complain?

What should you know about the menu as a host?

Which of the following is NOT a recommended hospitality word when greeting a guest who is checking in at the host stand?

What percentage of communication is attributed to body language, according?

What is the primary responsibility of the host/hostess when answering the telephone?

What is the recommended approach when a guest calls to complain about something?

What is the purpose of pronouncing the restaurant name correctly when answering the telephone?

What is the wine corkage fee for the first bottle?

What is the wine corkage fee for the second bottle not from their list?

What tables can pop up to accommodate large parties?

What is the maximum party size that can be accommodated comfortably?

What should the hostess do to help expedite the seating of new guests?

What is included in the standard table setup?

What is the responsibility of the host/hostess?

What can the hostess do to accommodate specific table preferences?

What should guests be informed about to avoid issues upon arrival?

What should guests do if they have exceptions or special requests?

Tables are set with the following: Small ______

We provide seating both indoors and on our outdoor ______

All exceptions will come from ______.

On the dining room floor, specific tables can pop up to accommodate large ______.

We can accommodate party sizes up to 10 ______.