Coursera Graded Quiz: Critical and Creative Thinking

Tushar's style of leadership is problematic because he gets too involved in sales methods, which makes it difficult for his team to operate independently.

Ainsley is a member of the ERP optimization team, tasked with training new hires to use the system effectively.

Kiran suggests solutions like training and coaching to address Tushar's over-involvement in sales techniques. However, he does not recommend a creative solution.

Rehan criticizes Tushar's behavior towards clients, stating that Tushar gets overly involved in client calls and often dominates the conversation, potentially hindering the client's understanding of the product.

Ainsle's training program is considered successful if at least 95% of the new hires successfully complete the training, demonstrating their proficiency in using the ERP system.

Brian aims to increase customer referrals through roadshow events. He plans to host these events in Q2 to reach a wider audience and promote the SOA team's products.

Brian measures the success of his roadshow campaign by analyzing the percentage increase in sales compared to previous baselines. He aims to see a significant positive change in sales figures due to customer referrals generated from the roadshows.

Zach and his team compete in a quarterly sales challenge, with the winning team being the one that generates the highest revenue by the end of the quarter.

Client A is categorized as high-ease but low-effectiveness by Zach, meaning that the client is easy to work with but doesn't generate much revenue.

The primary goals of roadshows for the SOA team are to increase customer referrals, build brand awareness, and strengthen client relationships. Gaining event organizing experience is not a directly stated goal.

The main issue that Rehan has with Tushar's leadership style is his over-involvement in sales techniques, specifically how he gets involved with sales calls to the extent that it hinders the rest of the team.

The primary reason Kiran believes Tushar's leadership style is problematic is because Tushar gets overly involved in sales techniques, which can be seen as interfering with the team's ability to operate independently.